Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. It’s that level of customer obsession that has garnered them a 70% return rate of first-time Disney visitors and over 85 years as one of the world’s most trusted brands. What is Customer Obsession? What is Customer Obsession?

Customer 266

Customer Customer Experience Improvements Consumer 266

Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers? Ironically, one of the things that made this such a tall order was that the retailer’s original customer group really, really loves the brand. We were able to reach more customers and reach them more efficiently while spending 40% less.”

Channel 259

Channel Apparel Customer Marketing 259

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

SEPTEMBER 6, 2024

The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. Shop Premium Outlets (SPO) launched in 2019 to give shoppers online access to off-price inventory from Simon malls.

Omnichannel 213

Omnichannel Order Fulfillment Fulfillment Recommendation 213

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. from 2019 to 2020. According to research by eMarketer , click-and-collect sales jumped by 104.5%

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

APRIL 9, 2024

Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ).

Games 254

Games Customer Consumer Fashion 254

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? Are new customers coming back for more?

Customer 293

Customer Multi-channel B2C Omnichannel 293

RTP blog

OCTOBER 7, 2019

By Geoffroy Martin, Criteo With two months left in 2019, there is plenty of evidence that retail’s doomsday is indeed upon us. Store closures abound — Q1 2019 saw more brick-and-mortar shutdowns than the entirety of 2018. is on pace to see more than 3X as many brick-and-mortar store openings in 2019 than in 2018.[1]

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. Omnichannel Retailing: Risks, Rewards, and Mistakes. Changes across the past two years have rocked retail, ecommerce, and digital marketing industries.

Omnichannel 148

Omnichannel Retail Merchant Services Payment Services 148

Kissmetrics

JANUARY 15, 2019

Digital marketing is going to change drastically in 2019. Drastic Change #3: You can’t build a company off of 1 channel. Can you guess how much it cost them to acquire a customer? You can no longer build a company using one channel like how Dropbox grew. Due to that, you have to leverage all channels.

Marketing 279

Marketing Multi-channel SEO Channel 279

Retail TouchPoints

DECEMBER 13, 2022

In fact, average transaction values in-store were 10% higher in July 2021 than in March 2019. Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey. Given that omnichannel customers shop 1.7 Getting in Front of Audiences, Both Online and Off.

Omnichannel 261

Omnichannel Vend Telecommunications Channel 261

Retail TouchPoints

SEPTEMBER 13, 2024

And a grocer has dealt with mixed reviews from consumers, employers and the media since the 2019 launch of its fleet of robots that roam storefronts. Self-scanning devices, for instance, allow customers to beat the checkout lines and add products to their cart as they shop. This can be extremely frustrating for customers.

Payments 231

Payments Payment Services Retail Omnichannel 231

Retail TouchPoints

DECEMBER 3, 2021

He will be tasked with uniting the co-op’s retail and ecommerce channels to help REI build a seamless omnichannel experience for its customers and members. Hall joined REI in 2019 and currently leads strategy, sustainability and finance.

Outdoor 226

Outdoor Omnichannel Supplies Channel 226

Retail TouchPoints

DECEMBER 4, 2020

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic Solutions. Offering the best of both channels will be essential for success during the remainder of the holiday season and beyond.

Omnichannel 169

Omnichannel Webinar Consumer eCommerce 169

PFS

APRIL 19, 2019

2 It is more and more critical that retailers connect their online and offline channels through omnichannel commerce to ensure a consistent experience for today’s anytime, anywhere shoppers. Six in 10 omnichannel shoppers regularly use buy online pick up in store (BOPIS). One in 10 omnichannel shoppers have used curbside pickup.

Omnichannel 75

Omnichannel Shipping Costs Retail Fulfillment 75

Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. This year, it’s projected to reach 21.8% Access Now.

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

AUGUST 16, 2021

While the company is an ecommerce-led retailer ( 80% of pre-pandemic sales came through digital channels), brick-and-mortar is still an important part of Glossier’s ecosystem. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%.

Omnichannel 284

Omnichannel Fulfillment eCommerce Channel 284

Retail TouchPoints

MAY 18, 2023

“A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. Building a Foundation for Growth With rapid buzz comes a distinct need to understand and respond to demand, especially as new sales channels launch.

POS 248

POS Channel B2C Social Media 248

Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. In 2019, online grocery accounted for 6.3% in 2019, while millennials and Gen Z visit six on average monthly. of total US grocery sales. Then in 2021, grocery ecommerce sales reached 9.5%

Management 265

Management eCommerce Omnichannel Operations 265

ROI Revolution

JULY 3, 2019

ROI Revolution had a great time at IRCE 2019. Omnichannel. One of the largest topics covered across sessions at IRCE was omnichannel commerce. Omnichannel refers to creating a seamless user experience across all communication channels and supporting resources. But what about improving customer acquisition ?

eCommerce 97

eCommerce Omnichannel Customer Experience Books 97

Retail TouchPoints

AUGUST 3, 2020

Throughout 2019, “digitally native vertical brands” were the darling of retail. Stitch Fix, Warby Parker and others became beacons for established brands, including Coca-Cola, to invest in DTC sales channels. Away luggage is another DTC startup that shook its omnichannel cousins. Many Reasons DTC’s Dramatic Upswing Stabilized.

Outdoor 293

Outdoor Retail Beauty and Health Travel 293

Retail TouchPoints

FEBRUARY 9, 2023

Detenber isn’t the retailer’s only recent hire as CEO Scott Williams, who took the helm in 2019, works to transform the business. Creating these unique customer journeys is easier said than done, especially for a retailer that touches so many varied consumer segments. “We’re There’s so much opportunity here.”

Customer Data 185

Customer Data Customer Omnichannel Electronics 185

Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand. At Alibaba’s recent 11.11

Payments 278

Payments Omnichannel Payment Services Consumer 278

Retail Technology Review

DECEMBER 2, 2020

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

Omnichannel 70

Omnichannel Marketing Retail Channel 70

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel. “We Define your brand values.

Consumer 300

Consumer Omnichannel Leisure Supplies 300

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Retailers also need to focus on how AI/machine learning and social commerce are impacting customer acquisition and retention.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

MARCH 6, 2023

It can be challenging to determine the best shipping strategy for the company’s package if they ship various size shipments, yet customers expect an easy, frictionless shipping experience,” said James Kelley, President of OSM Worldwide, in an interview with Retail TouchPoints.

Shipping Costs 237

Shipping Costs Shipping Multi-channel Fulfillment 237

Retail TouchPoints

NOVEMBER 3, 2021

At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams. She will lead Glossier’s retail expansion with a customer focus around fostering connection, community and discovery.

Payments 251

Payments Payment Services Omnichannel Channel 251

Retail TouchPoints

JULY 30, 2020

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement.

eCommerce 202

eCommerce Webinar Omnichannel Shipping 202

Algopix

AUGUST 14, 2019

There are numerous essential tasks required to ensure the success of an online business: Engaging with customer feedback, handling shipping and returns, carrying out marketing activities and taking care of potential legal issues, just to name a few. Our List of the Top eCommerce Outsourcing Consultants for 2019. Channel Supply Experts.

eCommerce 72

eCommerce Merchant Services Shipping Costs Shopify 72

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Curbside pickup increased by more than 500% from the end of 2019 to August 2020. Tying Channels Together. Consumers’ new shopping habits picked up during the pandemic show no sign of waning.

Payment Services 186

Payment Services Payments Retail Sporting Goods 186

Retail TouchPoints

AUGUST 3, 2021

Those that can keep their fingers tightly on the pulse of the customer and capitalize on the key trends and latest innovations will assume the top dog position. Retailers must invest in innovative engagement strategies and channels to connect with their customers and leverage the power of influencers to amplify their brands.

Fashion 284

Fashion Social Media Consumer Clothing 284

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. But the work is not done.

Food and Beverages 298

Food and Beverages Operations Consumer Omnichannel 298

iVend

OCTOBER 19, 2020

The COVID-19 pandemic has forced retailers around the globe to reduce their physical footprints with store closures and customer limits and to explore new methods of delivering products into the hands of their customers. Leverage multiple sales channels to secure customer spend this holiday season. over January 2020.

Omnichannel 91

Omnichannel Retail Channel eCommerce 91

Retail TouchPoints

AUGUST 7, 2024

Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels. From 1996 to 2019, he was acting CEO and Chair of the Board of Directors, and in 2020 he was appointed Executive Chair and Brand Chief. When Dausch leaves the company on Aug.

Customer Experience 238

Customer Experience Fashion Consumer Operations 238

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. Tom is an experienced executive with a relentless focus on the customer, operational rigor and strong expertise in digital transformation.

Multi-channel 180

Multi-channel Accessories Omnichannel Fashion 180

Retail TouchPoints

JANUARY 22, 2021

The company’s online channels were a bright point in 2020, with double-digit growth expected across both brands in Q4 and total digital sales for the year expected to reach $1.7 billion , up more than $400 million from 2019. That would be a significant increase from FY 2019, when revenue was $4.3

Multi-channel 183

Multi-channel Omnichannel Apparel Operations 183