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3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Explore options for personalization beyond delivery speed.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”.

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The Comprehensive Guide To Selling Consumer Packaged Goods Online

Groove

Consumer packaged goods (CPGs) are fast-moving products that are sold quickly at a reasonably low price. From 2019 to 2020 alone, revenue from selling consumer packaged goods online in the U.S. That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. Read on for more!

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Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

In 2019 , the total market share of online U.S. Further, making purchases online has become even easier with the emergence of point-of-sale (POS) lending, which allows consumers to split the cost of purchases into regular installments — even for a purchase as small as a $75 sweater. The Harmful Impact of Digital Fraud.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

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How to Sell CBD Online – The Ultimate Guide for 2023

Ecommerce Platforms

And given the prevalence of the modern digital ecommerce platform, it’s never been easier to start being a merchant yourself. Accepting credit card payments is as easy as signing up to the right platform. Setting Up Payments. Choosing a Fulfillment Service. Over 70% of the 70,630 deaths in 2019 involved an opioid.”