Kibo

MARCH 29, 2021

To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Unified commerce isn’t simply an evolution of omnichannel retail, it’s its panacea. Inversely, unified commerce is built from the ground up with the customer in mind.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. Loyalty Program Yields Rich Customer Data. “We

Food and Beverages 237

Food and Beverages Omnichannel Fulfillment Retail 237

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 139

Consumer Payment Services Fulfillment Multi-channel 139

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. According to Gartner in late 2020, “Composable business means creating an organization made from interchangeable building blocks.”

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. Customer Support. 9 Best Retail POS Systems In 2020. #1: 9 Best Retail POS Systems In 2020. Customer data across locations.

POS 118

POS Payment Services Merchant Services lightspeed 118

Omnisend

MAY 5, 2021

This provides valuable flexibility to the customer while avoiding steep shipping costs, long delivery times, and the hassle of shipping back returns. BOPIS sales took off in 2020, increasing by 259% as people searched for safe, fast, and convenient ways to receive their orders. So for example, a customer makes an order in your store.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. Customer Support. 9 Best Retail POS Systems In 2020. #1: 9 Best Retail POS Systems In 2020. Customer data across locations.

POS 104

POS Payment Services Merchant Services lightspeed 104

ROI Revolution

JUNE 6, 2022

in 2020 to reach $111.54 Many D2C businesses that started as online-only have since adopted an omnichannel approach. The direct to consumer approach also provides brands with an avenue to collect first-party data – an especially appealing option as Google prepares to remove third-party cookies. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

NOVEMBER 9, 2023

(Photo credit: adobe.stock.com) A combination of ecommerce platform and affiliate marketing hub, Bookshop.org sells directly to readers, but its most important customers are independent booksellers, helping them easily digitize their business and leverage their power as a group to create a compelling alternative to Amazon.

Small Business Retail 297

Small Business Retail Books Shipping Costs eCommerce 297

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. You may also need employees in charge of double-checking and fulfilling orders.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Optimizely

MAY 22, 2020

If there was ever a question about the importance of taking an omnichannel approach that is centered around the customer, no matter where they interact with your brand, this stat puts that debate to rest. But astonishingly, they have recovered 94% of those same sales online. Express Theme. Point-of-Sale Pro Upgrades.

Shopify 195

Shopify Merchant Services eCommerce Events 195

Kibo

NOVEMBER 5, 2021

Ecommerce order management systems (OMS) enable retailers to manage the back-end process of online order fulfillment from the moment of purchase through product delivery. A modern OMS helps retailers manage inventory in real time, coordinate multichannel sales, initiate fulfillment tasks, routes, print shipping labels, and handle returns.

Management 62

Management Payment Services eCommerce Shipping Costs 62

Kibo

MAY 5, 2021

This omnichannel approach enables retailers to centralize their technologies with a single solution. By doing this, retailers can better understand their customers and deliver personalized experiences at scale. 66% of customers say shopping technologies/innovations improved their experience. over Black Friday 2020.

Technology 62

Technology eCommerce Fulfillment Omnichannel 62

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . Retailers are grappling to evaluate with the right network across a blend of large warehouses, smaller localised fulfilment centres and deliveries from stores. AI tools analysing millions of data points in real-time to optimise efficiency and?decision omnichannel nirvana. .

Social Media 104

Social Media Retail Payment Services Subscription 104

Ecommerce Platforms

DECEMBER 23, 2019

So, let’s explore every single one of them as we highlight their core features for marketing automation, customer data management, lead scoring, sales forecasting, pipeline management, lead generation, workflow management, project management, task management, sales automation, email marketing, etc. What Is The Best Free CRM Software?

Social Media 129

Social Media Management Multi-channel Mobile 129

ROI Revolution

AUGUST 5, 2021

Published March 12, 2020. Visa found that 53% of consumers were spending more in June 2021 than in June 2020. Apparel and restaurants also saw notable growth last month over 2020, with sales increasing 62.9% After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

GetElastic

JANUARY 13, 2019

You can then use that data to personalize the content shown on your website, app, social media, chatbot, orother touchpoint to create a more relevant, curated customer experience. Data analysis and artificial intelligence make it easier to make sense of the mountains of customer data available.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

ROI Revolution

DECEMBER 2, 2021

Published March 12, 2020. Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. billion in sales compared to $9 billion in 2020. Privacy budgets doubled YoY in 2020 to $2.4 November 23.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Kibo

APRIL 26, 2022

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. A pivot to omnichannel shopping is also being adopted by consumers. It’s powered by customer data and uses machine learning to deliver powerful data-driven experiences.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Omnisend

MAY 12, 2021

Online purchases of grocery items alone escalated to a staggering 40% in 2020. With a substantial amount of customers utilizing online platforms, standing out from the crowd can be challenging. This includes things like how payments are handled, servers, bandwidth, customer data, and so on.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

ROI Revolution

JULY 1, 2021

Published March 12, 2020. After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7% Target Deal Days will focus on online sales and same-day fulfillment, while Walmart’s Deals for Days will feature deals in-store and online with Cyber 5-like savings.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

Ecommerce Platforms

JANUARY 12, 2021

NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats. Order Management. of online shoppers in the U.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

ROI Revolution

JUNE 1, 2021

Published March 12, 2020. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. in 2020 and are expected to surge another 28.8% in Q2 2020. in 2021 over 2020 and approach $87 billion by 2022.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

Retalon

APRIL 27, 2021

According to Digital Commerce 360 , American consumer online spending in 2020 increased 44% to $861 billion. Retailers now integrate their online and brick-and-mortar operations to become omnichannel businesses. While at the same time adding to the online fulfillment system, by providing in-store pickup and local same-day delivery.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

ROI Revolution

JANUARY 5, 2022

Published March 12, 2020. Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. growth over 2020. Where 2020 was ecommerce’s year to shine, nonecommerce sales took the crown last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Kibo

JUNE 30, 2022

Even Walmart is stepping up their social commerce game, working with TikTok to create shoppable livestream events starting in December 2020. Retailers are looking for new customer acquisition channels: Social networks help brands reach customers who may not have heard of them. and Instagram users can shop directly from posts.

Social Media 62

Social Media Payment Services Point of Sale Channel 62

ROI Revolution

OCTOBER 7, 2021

Published March 12, 2020. Consumer electronics is the fastest-growing digital ad spend category, seeing 18% growth in 2020. The consumer electronics industry actually saw a negative growth rate in 2020 with a loss of 2.2%, but that’s expected to bump up again by 4.3% growth estimate from August 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

PFS

AUGUST 23, 2017

survey revealed that by 2020, most shoppers will want to be left alone without engaging with an in-store sales clerk. Retailers and consumer brands can expect the pace of change to accelerate, driven by emerging technologies, evolving customer expectations, and the proliferation of data. Consider fulfillment, for instance.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

ROI Revolution

NOVEMBER 4, 2021

Published March 12, 2020. million in holiday sales in 2020, an 32.5% from April to May 2020 and 37.4% for May to June 2020. Bed Bath & Beyond, Ashley Furniture Homestores, IKEA, and Williams-Sonoma were the leading US furniture & home goods retailers in 2020. billion in 2020. of the total $206.8

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Published March 12, 2020. to approach $53 million in 2020 – an unprecedented $6.6 In 2020, consumers spent $115 billion on furniture & bedding, adding up to a modest 0.6% The electronics sector is one of the many industries that witnessed significant growth online in 2020, with ecommerce up across the board due to COVID-19.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

Retail TouchPoints

MARCH 18, 2021

While some industry watchers predicted that the boon to online grocery would subside later in 2020, that never happened. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 186

Fulfillment eCommerce Retail Subscription 186

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Food and Beverages 260

Food and Beverages Fulfillment Shipping Costs eCommerce 260

Retail TouchPoints

JANUARY 2, 2023

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. Increasing supply chain challenges are pressuring retailers as they work to meet dynamic customer expectations.

Supplies 315

Supplies Retail Technology Omnichannel 315

BigCommerce

OCTOBER 20, 2017

Freund Container’s B2B ecommerce strategy taps into the power of customer data to better serve their existing B2B customers and gain net new. The result has been streamlined backend operations, better customer data visibility across all channels and improved conversions to boot. What does this data suggest? .

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

MAY 12, 2021

While certain ecommerce verticals saw mind-boggling sales increases in 2020, luxury goods, including jewelry, enjoyed more modest revenue boosts, according to Signifyd Ecommerce Pulse data. Upscale jewelry designer Gorjana, for example, saw 300% growth in 2020, with a 400% monthly increase in sales between April and May 2020 alone.

Jewelry 216

Jewelry Multichannel Retail Merchant Services 216

Retail TouchPoints

SEPTEMBER 15, 2020

However, for a typical omnichannel retailer, COVID-19 has made their digital sales ascend much faster than ever before, with online transactions taking a higher share of overall sales. Despite the financial impact of the pandemic, Sobie is optimistic about the remainder of 2020. in the retailer’s facilities.

Shipping Costs 180

Shipping Costs Merchant Services eCommerce Shipping 180

Retail TouchPoints

APRIL 6, 2021

A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In the 2020 State of Returns study from Narvar conducted in September 2020, research shows how conditioned customers are to returns as normal operating procedure — especially with contactless engagement being the new norm.

Customer 165

Customer Retail Customer Experience Omnichannel 165