Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Sheldon noted that late-season shipping delays further discouraged December sales. billion , while the NRF measured 8.3%

Omnichannel 223

Omnichannel Shipping Costs Department Stores Fulfillment 223

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. Worldwide, ecommerce purchases grew by nearly 30% in 2020, with different behaviors emerging based on product availability, new purchase triggers, and environmental factors like virus outbreaks and mandatory shutdowns. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Omnichannel 265

Omnichannel eCommerce POS Operations 265

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Let’s dive in and explore the top omnichannel trends for 2021.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened? I trust that I can have that omnichannel experience.

Live Chat 278

Live Chat Omnichannel Social Media Payment Services 278

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. As a result, your shipping strategy for the holiday season needs to be more dynamic and responsive to the shifting demands of holiday shoppers. And if you do, it may be subject to shipping delays.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148

Retail TouchPoints

NOVEMBER 4, 2021

Kroger has been bolstering its omnichannel operations in recent months. In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes.

Shipping Costs 261

Shipping Costs Fulfillment Omnichannel Shipping 261

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 241

Shipping Costs Retail Omnichannel Supplies 241

lateshipment

OCTOBER 16, 2020

With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. Holiday season 2020 from a consumer standpoint. Holiday season 2020 from a retailer’s standpoint. Retail’s new normal. The future present is online.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

Fulfillment 197

Fulfillment Shipping Costs Omnichannel Operations 197

Kibo

APRIL 12, 2022

In September 2020, about six months after the pandemic drove people into their homes and forced mandatory shutdowns across the globe, Whole Foods opened its first online-only store. . Some are former brick-and-mortar retail locations now shuttered to the public and converted into fulfillment centers. in 2021 versus 2020. .

Fulfillment 62

Fulfillment Order Fulfillment Shipping Costs Multi-channel 62

ESW

JULY 20, 2020

According to a May 2020 survey from Fluent , only one in five U.S. Stores are taking longer to fulfill orders, especially large products, says Kirsten Newbold-Knipp , the Chief Growth Officer for delivery experience management platform Convey. Online Grocery Survey 2020 predicts that online grocery sales will jump by 40% this year.

Fulfillment 78

Fulfillment eCommerce Shipping Costs Shipping 78

Ecommerce Platforms

SEPTEMBER 10, 2020

There are few things more important than order fulfillment when it comes to creating a successful business. If you’re starting an ecommerce store of your own, it’s easy to get overwhelmed with the amount of work associated with shipping and fulfillment. On top of all that, there are shipping labels and packaging to consider.

Shipping Costs 118

Shipping Costs Order Fulfillment Merchant Services Shipping Labels 118

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues.

Shipping Costs 285

Shipping Costs Gifts Fulfillment Consumer 285

Retail TouchPoints

DECEMBER 15, 2020

Apple has launched two-hour shipping on items in its store in “most metros,” according to its website. The service costs $5 and will be available for a limited time only. The deliveries can be made in a no-contact manner and utilize verbal confirmation instead of signature proof, at the shoppers’ request.

Shipping Costs 229

Shipping Costs Shipping Other Customer 229

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 304

Fulfillment Department Stores Shipping Costs eCommerce 304

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

Small Business Retail 163

Small Business Retail Events eCommerce Definition 163

Retail TouchPoints

JUNE 11, 2020

Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders. to further integrate its store platform and provide a full omnichannel experience. to further integrate its store platform and provide a full omnichannel experience. Sales fell 44% to €3.3

eCommerce 207

eCommerce eCommerce Platforms Omnichannel Fulfillment 207

Kibo

APRIL 5, 2021

Subsequently, millions of shoppers are now keenly aware of which brands provide flexible fulfillment options. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

ChannelAdvisor

JANUARY 22, 2020

And so, as we head into yet another decade of change, it’s time to consider the key e-commerce trends that have the potential to impact the industry in 2020. Fulfillment of the future: Behind virtually every evolving e-commerce trend is the fact that fast, free shipping is officially old news.

eCommerce 104

eCommerce White Paper Fulfillment Mobile 104

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. In July 2020, Encuentro Moda began working with Nedap by integrating the provider’s !

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. Store Fulfillment Is A Lifeline. Store fulfillment allows retailers to support customer demands for faster delivery options through ship-from-store or buy online, pick up-in-store (BOPIS) solutions.

eCommerce 196

eCommerce Operations Fulfillment Customer Loyalty 196

Retail TouchPoints

MARCH 2, 2021

The retailer has been pushing to make its stores more flexible during the pandemic, including the December 2020 move when Best Buy launched a four-store pilot in Minneapolis that reduced shoppable areas so the stores could better operate as fulfillment hubs. in fiscal 2020, well above the 17% growth experienced in 2019.

Fulfillment 153

Fulfillment Supplies Operations Shipping 153

iVend

DECEMBER 9, 2019

As 2020 approaches, it is a good time to reflect on the changes retail has experienced over the last decade and how they have influenced the vision of a successful retail environment in the new decade. Integrated Omnichannel Retail for the Next Decade. Make 2020 the year of delivering seamless customer experiences in your stores.

Retail 92

Retail X-cart Omnichannel Merchant Services 92

Retail TouchPoints

JULY 30, 2020

Our partnership with PICKUP is the latest in a series of investments aimed at creating a true omnichannel platform, and this work is now a key part of our success.”. Big Lots plans to implement ship-from-store capabilities from selected stores later in 2020.

eCommerce 206

eCommerce Webinar Omnichannel Shipping 206

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 302

Consumer Omnichannel Leisure Supplies 302

Retail TouchPoints

JULY 22, 2022

The ecommerce boom of 2020 brought millions of new shoppers to digital platforms, and that growth trajectory continued into 2021. At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 303

eCommerce Supplies Shipping Costs Events 303

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 314

Merchant Services Payment Services X-cart Supplies 314

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Prime Day and the Last Mile Will Shape Holiday 2020. and eBay offer opportunities for branded storefronts and content.

Webinar 264

Webinar Payment Services Shipping Costs Retail 264

ESW

NOVEMBER 9, 2020

“For retailers, this holiday season will continue to push the boundaries on the importance of online, convenience, the role of the store, and the criticalness of safe and speedy fulfillment.” The importance of an omnichannel solution can’t be understated. AlixPartners also forecast a small rise in holiday sales of between 1% to 2.6%.

Fulfillment 78

Fulfillment Supplies Shipping Costs Channel 78

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. BOPIS sales took off in 2020, increasing by 259% as people searched for safe, fast, and convenient ways to receive their orders.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Kissmetrics

APRIL 20, 2021

BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. 48 percent of consumers have used BOPUS because it offers free shipping, followed by speed (39 percent) and convenience (28 percent). BOPUS Offers Free Shipping. With BOPUS, shoppers can enjoy free shipping.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. According to data from Earnest Research, November sales were up 9% versus 2020.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Ecommerce Platforms

APRIL 3, 2020

You also need to ensure that you have a viable way to process transactions and fulfil orders. This means finding a B2B platform that delivers a reliable, (secure) checkout, alongside things like shipping rates for your online store, and inventory management. Individual shipping modes for different customers. User group creation.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Kibo

AUGUST 16, 2022

BOPIS and curbside pickup have come from virtually nowhere to become a mainstay of modern retail fulfillment. Customers may be more familiar with click-and-collect as the name for this fulfillment method. Both continue to expand rapidly despite the relative drop-off in demand for home delivery of goods since the 2020 high.

Omnichannel 62

Omnichannel Fulfillment POS Shipping Costs 62