Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 307

Omnichannel Department Stores Operations Retail 307

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% experienced in 2021. Retail sales fell 0.6% in November 2022 compared to the previous month, though they were up 6.5% last year to 16.5%

Food and Beverages 269

Food and Beverages Home Furnishings Department Stores Retail 269

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. compared to Q4 2021. During Q4, which ended Jan.

Operations 266

Operations Department Stores eCommerce Supplies 266

Retail TouchPoints

FEBRUARY 16, 2022

Kohl’s has identified the next 400 stores that will be adding Sephora at Kohl’s shops this year as it continues toward its goal of 850 shop-in-shops by 2023. From Alaska to Maine, the 400 stores will span 36 states and bring the current Sephora at Kohl’s location total to 600.

Department Stores 250

Department Stores Customer Retail 250

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. Among those shoppers 67% plan to visit stores, up from 64% in 2021. billion in 2021. year-over-year growth experienced in 2021 but still well above the average annual increase of 4.9%

Gifts 249

Gifts Department Stores Toys Banking 249

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. 31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year.

Department Stores 209

Department Stores Apparel Jewelry Omnichannel 209

Retail TouchPoints

DECEMBER 13, 2021

A new range of Forever 21 fashions has debuted at 100 JCPenney stores across the U.S. The move marks the latest bid by the perennially challenged department store chain to turn around, by bolstering its appeal with teens and young adults. JCPenney isn’t Forever 21’s first foray into department stores. and online.

Department Stores 275

Department Stores Fashion Management Operations 275

Retail TouchPoints

MARCH 7, 2023

The latest batch of store openings marks dd’s Discounts’ entry into Wisconsin and has led to a larger presence for both banners in California, Texas and Florida. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops. .” billion in 2021.

Department Stores 247

Department Stores Apparel Accessories Fashion 247

Retail TouchPoints

SEPTEMBER 16, 2022

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% stakes as of December 2021, while his sister Anne Gittinger controlled 9.7% stakes as of December 2021, while his sister Anne Gittinger controlled 9.7% passive stake in Nordstrom in a deal valued at $293.8 million , according to Reuters.

Department Stores 238

Department Stores Retail Events Operations 238

Retail TouchPoints

OCTOBER 19, 2021

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. The digital retailer has since stated that it experienced 82% growth between Q2 2019 and Q2 2021.

Operations 258

Operations Department Stores eCommerce Other 258

Retail TouchPoints

DECEMBER 6, 2022

A year and a half after relaunching as a digital-only retailer, the country’s oldest department store, Lord & Taylor , is adding a retail media network to its online offering.

Retail 265

Retail Department Stores Accessories Travel 265

Retail TouchPoints

JUNE 16, 2021

Hudson’s Bay is betting that attracting younger Gen Z and millennial shoppers will be essential for staying relevant and reinventing the department store category. The retailer and Forever 21 , working through YM Inc., Hudson’s Bay already introduced Mango Men, Sanctuary, Sweaty Betty, AFRM, Rollas Denim and others in the spring.

Department Stores 259

Department Stores Fashion Retail Consumer 259

ROI Revolution

JULY 27, 2021

Published July 27, 2021. In June 2021, ecommerce was up 95% over June 2019. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. in 2021 to approach $909 billion and account for 15.5% increase over 2019.

eCommerce 78

eCommerce Payments Payment Services Department Stores 78

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Citibank saw spending on cards increase 40% in Q2 2021. Contactless payments grew 37% YoY in Q2 2021 to account for 45% of global in-person transactions. increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Retail TouchPoints

APRIL 9, 2021

rejected the opportunity to join the Retail, Wholesale and Department Store ( RWDSU ) union. Approximately 50% of the 5,805 eligible workers at the fulfillment center cast ballots during the month-long vote that ended March 30, 2021. million people worldwide with more than 950,000 workers in the U.S.

Fulfillment 310

Fulfillment Department Stores Blog Retail 310

Retail TouchPoints

MAY 4, 2022

In 2021, digital sports platform Fanatics partnered with the retailer to increase Macy’s assortment of fan apparel, an effort aimed at reaching more women during a time when sales of sports merchandise to this group was experiencing double-digit growth. Macy’s has been moving further into sports-related merchandise recently.

Apparel 253

Apparel Department Stores Management Customer 253

Retail TouchPoints

MAY 21, 2021

Retail results for Q1 2021 have been promising so far, showing that the economy may finally be emerging from a long, slow year. Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence.

Electronics 226

Electronics Apparel Retail Supplies 226

Retail TouchPoints

MARCH 15, 2021

Known as the oldest department store in the U.S., Childrenswear, fashion accessories and footwear will join the mix in the second half of 2021. Lord & Taylor will return from bankruptcy as a digital-first retailer in April under its new owner Saadia Group, according to multiple sources.

Department Stores 274

Department Stores Apparel Retail Fashion 274

Retail TouchPoints

SEPTEMBER 12, 2022

department store retailer in 2016 as its COO, and in 2019 Hendricks became responsible for Belk’s stores business. Patel had held the CEO role since July 2021 when Lisa Harper transitioned from the company’s Chief leadership role to the Executive Chair of the Belk Board of Directors.

Department Stores 216

Department Stores Omnichannel Retail Customer 216

Retail TouchPoints

FEBRUARY 11, 2022

billion spent in 2021, according to NRF. consumers plan to celebrate Valentine’s Day in 2022, up from 52% in 2021. Not all of that spending will go to product purchases at retail — 41% of survey respondents said they would “love to receive the gift of experiences,” up from 36% in 2021. Super Bowl LVI, with the L.A.

Food and Beverages 253

Food and Beverages Games Small Business Retail Department Stores 253

Retail TouchPoints

SEPTEMBER 23, 2022

The brand has exited two-thirds of its department store presence in the U.S. and reduced off-price exposure by 26% , but it has also opened 450 new global standalone stores and concessions.

Department Stores 242

Department Stores Operations Consumer Channel 242

ROI Revolution

DECEMBER 2, 2021

Updated December 2, 2021. Black Friday 2021 brought in $8.9 In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. In August 2021, 66% of organizations were in the process of delaying their office reopenings. Published March 12, 2020. billion for the second year in a row.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Retail TouchPoints

JULY 26, 2021

Macy’s has named Maly Bernstein CEO of Bluemercury , effective September 13, 2021, as the retailer continues to refresh its brands and leadership. Bernstein will oversee the growth and strategy of the entire Bluemercury brand both in-store and online, and will report to Tony Spring, Chairman and CEO of Bloomingdale’s.

Beauty and Health 258

Beauty and Health Department Stores Consumer Retail 258

Retail TouchPoints

MARCH 2, 2021

Additional leadership changes include: With the elimination of the COO role, Chief Stores Officer Marc Mastronardi and Chief Supply Chain Officer Dennis Mullahy will report directly to Chairman and CEO Jeff Gennette; Laura Miller has been appointed CIO, reporting directly to Gennette, effective March 15, 2021.

Payment Services 282

Payment Services Omnichannel Department Stores Operations 282

ROI Revolution

DECEMBER 2, 2021

Published December 2, 2021. Between store closures and safety concerns with being around other people in public, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025. as of 10 AM on Black Friday 2021 compared to last year. This year’s Black Friday brought in $8.9

Shipping Costs 78

Shipping Costs Department Stores Supplies Shipping 78

Retail TouchPoints

APRIL 6, 2022

The plan, which was first announced in February 2021, may end up seeing a loss on the $14 billion it spent four years ago to acquire some of the country’s top-performing malls. billion at the end of 2021, though commercial real estate analytics firm Green Street estimated that the assets are worth closer to $11.5 URW valued its U.S.

Payment Services 250

Payment Services Payments Department Stores Operations 250

RetailDive

JUNE 2, 2023

After backing out of a wholesale partnership in 2021, Nike clothing will again be available at the department store. Meanwhile, Kevin Plank sold 16 million shares to BDT Capital Partners.

Department Stores 102

Department Stores Apparel Clothing 102

Retail TouchPoints

OCTOBER 27, 2022

During a time of continued C-suite transition, department store retailer Belk has appointed MaryAnne Morin as its President and Chief Merchandising Officer. MaryAnne’s wealth of knowledge will help us make that experience even better, whether customers are shopping in our stores, on Belk.com or our mobile app.”.

Department Stores 231

Department Stores Clothing Fashion Games 231

ROI Revolution

MARCH 2, 2021

Last updated March 2, 2021. Growth rates will begin to normalize in 2021, but consumers will continue spending more time on social media than they did before the pandemic. 2021 COVID-19 stats + trends. 57% of millennials believe their financial situation will improve between now and Summer 2021 ( GlobalWebIndex ).

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

Retail TouchPoints

JULY 14, 2023

billion in 2021, according to a survey by the National Retail Federation (NRF) and Prosper Insights & Analytics. set in 2021. For all back-to-class shoppers, the top retail destinations are ecommerce, department stores and discount stores. Consumers are expected to spend a record $41.5

Electronics 209

Electronics Department Stores Accessories Supplies 209

Retail TouchPoints

OCTOBER 22, 2021

Gobbetti is leaving Burberry at the end of 2021 to take the reins at Salvatore Ferragamo. From 2004 to 2016, Akeroyd was CEO of Alexander McQueen , and he also has held a number of senior fashion roles at London-based luxury department store Harrods. He will succeed Marco Gobbetti, who was named Burberry CEO in 2017.

Department Stores 242

Department Stores Fashion Customer Experience Customer 242

ROI Revolution

JUNE 30, 2021

Published June 30, 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. Ecommerce sales are expected to see slightly higher growth in 2022 compared to 2021, with a 15% total increase in ecommerce sales expected next year. Amazon Prime Day 2021 & the COVID-19 pandemic. Total retail sales will reach a record $5.86

eCommerce 78

eCommerce Payments X-cart Small Business Retail 78

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets.

Sporting Goods 315

Sporting Goods Specialty Retailers Department Stores Retail 315

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. The tour will end Aug. 13 in Garden City, N.Y.

Travel 290

Travel Department Stores Omnichannel Games 290

Retail TouchPoints

OCTOBER 18, 2021

Activist investor Jana Partners has taken an undisclosed stake in Macy’s and is prodding the department store chain to separate its ecommerce business from its brick-and-mortar operations. The Wall Street Journal reported that Jana Partners sent a letter to the Macy’s board urging it to split off its fast-growing, nearly $8.5

eCommerce 197

eCommerce Department Stores Presentation Operations 197

ROI Revolution

JULY 1, 2021

Updated July 1, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Ecommerce vs. in-person: Pandemic impacts in 2021. The official dates for Amazon Prime Day 2021 are Monday, June 21st and Tuesday, June 22nd, 2021. trillion this year.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Last updated June 1, 2021. As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Email will be the top channel that brands use to communicate with customers and prospects in 2021, though voice search and ads are also making their way up the ladder.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158