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Grocery Trails the Retail Industry in CX and Fulfillment. Here are 4 Ways That Will Change in 2021

Retail TouchPoints

Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

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Accelerate Order Management Success in 2021

Kibo

Even after a massive shift to ecommerce in 2020, eMarketer predicts that 2021 will still see more than 14% ecommerce growth. Order management is the foundation that can drive a truly agile multichannel experience. Order management success in 2021 is the difference between missing opportunities and beating growth expectations.

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What Does ‘Omnichannel’ Mean in 2021? How Marketplaces are Reshaping the Digital Landscape

Retail TouchPoints

That led to this huge move toward making sure that people could get their fulfillment story and their operation story in line, where historically they were running their operations and their Amazon business very separately from their dot.com business. RTP: What are the biggest challenges to creating an omnichannel operation?

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With Omni-Shopping Set to Reign this Holiday, Amazon Enables Local Pickup and Delivery

Retail TouchPoints

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. Our research shows that many customers will opt for local pickup when given the choice.

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A Guide to Omnichannel Commerce for International Expansion

ESW

For example, in 2021, 43% of shoppers bought a product online and picked it up in a store. What’s the difference between multichannel and omnichannel? Multichannel, on the other hand, deploys separate marketing, promotion and customer experiences over separate channels. Why focus on omnichannel? Because customers demand it.

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The Complete BetterCommerce Review (Oct 2021)

Ecommerce Platforms

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. Some of the features of the OMS function include: Multichannel Shipping Order and Inventory. Ecommerce goes beyond just selling and fulfilling online.

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What Is Unified Commerce—And Why Is It Essential In 2021 and Beyond?

Kibo

And in 2021, consumers expect those channels to service them anywhere and anytime. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Web orders were fulfilled from purpose-built distribution hubs.