Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 229

Customer Experience Fulfillment Omnichannel Events 229

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? In 2023, that percentage jumped to 50%. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 232

Operations Shipping Costs Fulfillment Omnichannel 232

Retail TouchPoints

MAY 18, 2023

Walmart and T a rget both navigated the uncertain currents of first fiscal quarter of 2023, but their differing results point to still more turmoil ahead. sales growth for its Q1 2023, which ended April 29, leading it to maintain its projection of a low-single digit sales decline for the year. in Q1 2023. Walmart reported a 7.6%

Omnichannel 216

Omnichannel Fulfillment Consumer eCommerce 216

Ecommerce Platforms

JUNE 15, 2023

The best Ebay apps for Shopify help entrepreneurs take the omnichannel sales strategy to the next level. With these simple tools, you can synchronize orders, inventory, and fulfillment data between your Shopify store and one of the world’s largest online marketplaces. What are the Best eBay Shopify Apps for 2023?

Shopify 104

Shopify Shipping Costs Live Chat Omnichannel 104

Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. That’s where modern order management comes into play. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 232

Customer Retention Jewelry Outdoor Fulfillment 232

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

Fulfillment 104

Fulfillment Merchant Services Shipping Costs eCommerce 104

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

Omnichannel 211

Omnichannel Payment Services Retail Webinar 211

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. This was evident at Prosper Show in Las Vegas, March 13-15, 2023, an event originally developed for Amazon sellers.

eCommerce 278

eCommerce Fulfillment Shopify Omnichannel 278

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 254

Omnichannel Shipping Costs Operations Fulfillment 254

Retail TouchPoints

FEBRUARY 6, 2023

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive.

Payment Services 252

Payment Services POS Omnichannel Retail 252

Retail TouchPoints

DECEMBER 5, 2023

31, 2024) as part of its multi-year modernization plan, including the unveiling of a “Store of the Future” in Mississauga, Ontario, the debut of the first Walmart Health Hub in Canada, more than $300 million spent on store remodels and renovations, and an expansion of the retailer’s fulfillment network to enhance the ecommerce experience.

Omnichannel 194

Omnichannel Electronics Fulfillment eCommerce 194

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Omnichannel 256

Omnichannel Merchant Services BigCommerce Payment Services 256

Retail TouchPoints

FEBRUARY 8, 2023

with a store in New Braunfels, Texas slated to open later in 2023. The retailer also serves shoppers in select Asian, South and Central American markets through local omnichannel partners. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear.

Omnichannel 212

Omnichannel Operations Mobile Information 212

Retail TouchPoints

MAY 10, 2022

billion ) into opening new locations and revamping existing stores by the end of 2023. The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services.

Omnichannel 247

Omnichannel Shipping Costs Operations Books 247

Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. billion passive RFID tags to be sold in 2023, up from 33 billion in 2022. In 2021, the average cost of an RFID tag was four cents , down 80% from 2011, according to McKinsey.

Shipping Costs 197

Shipping Costs Supplies Omnichannel Fulfillment 197

Retail TouchPoints

MAY 17, 2024

returns reached a staggering $743 billion in 2023, representing over 14.5% Agile fulfillment. As the algorithm learns, the predictive capabilities can improve various parts of the fulfillment process, helping reduce the likelihood of the item being sent back. Only then will technology reimagine returns in the omnichannel era.

Fulfillment 252

Fulfillment Technology Apparel Clothing 252

Retail TouchPoints

NOVEMBER 1, 2023

Camping World will use the Instacart Big & Bulky fulfillment solution for both same-day and scheduled delivery of large items (up to 60 pounds), including foldout camping tables, large tents and smart TVs, for those who prefer “glamping.” Instacart’s IPO took place in September 2023.

Supplies 166

Supplies Outdoor Fulfillment Omnichannel 166

Ecommerce Platforms

MARCH 2, 2023

In February 2023, BigCommerce raised the prices for Standard, Plus and Pro plans to $39, $105, and $399. You can view or edit products, fulfil orders, and even connect with team members on the go. You don’t necessarily have to handle fulfilment, logistics, and shipping yourself with a BigCommerce site.

BigCommerce 211

BigCommerce Shipping Costs Payment Services Payments 211

Retalon

AUGUST 14, 2023

An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. This comprehensive article explains what omnichannel retail is, the major benefits it brings, and actionable steps you can follow to optimize and futureproof your own omnichannel approach.

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Ecommerce Platforms

JUNE 16, 2023

What are the Best Shopify Apps in 2023? Printful offers easy print-on-demand dropshipping, as well as a fulfillment warehouse, and access to your own order-creation warehouse. What’s more, because Brevo gives you access to SMS as well, it’s a great way to access a more omnichannel strategy for connecting with your target audience.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 255

Supplies Fulfillment Omnichannel Customer Experience 255

Retail TouchPoints

JANUARY 3, 2024

of all retail sales in 2023, with online return rates of 17.6% , compared to 10.02% for brick-and-mortar sales. According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

FEBRUARY 7, 2024

As leading omnichannel grocery retailers in their markets, Ahold Delhaize’s U.S. In June 2023 a top DoorDash exec discussed the company’s plans to move beyond restaurant deliveries to become the “local commerce company.”

Omnichannel 238

Omnichannel Customer Marketing Retail 238

Ecommerce Platforms

JUNE 22, 2023

Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. Shopify is a wonderfully easy-to-use tool , with affordable pricing, diverse payment options, and a range of fulfilment tools, to help you deliver exceptional experiences to customers.

Shopify 104

Shopify Payment Services Social Media Shipping Costs 104

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

Operations 238

Operations Retail Customer Fulfillment 238

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement. in a statement.

Fulfillment 268

Fulfillment Shipping Shipping Products Operations 268

Retail TouchPoints

OCTOBER 3, 2023

Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. in a statement.

Omnichannel 247

Omnichannel Operations Presentation Marketing 247

Retail TouchPoints

NOVEMBER 23, 2023

In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale. According to Salesforce , 48% of top retailers reported that omnichannel capabilities helped them to engage new audiences.

Technology 216

Technology Omnichannel Retail Point of Sale 216

Ecommerce Platforms

APRIL 26, 2023

The Best Etsy Alternatives for 2023 Etsy represents one of the most popular platforms for creative professionals selling handmade products on the market today. Shopify Review 2023 – Pros, Cons, and Is It Right for Your Business? Shopify Pricing Plans and Fees 2023: Which One is Right for You?

Shipping Costs 104

Shipping Costs Payment Services Shopify Payments 104

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 270

Fulfillment Omnichannel Shipping Costs Supplies 270

Retail TouchPoints

JUNE 28, 2023

Taking steps now to prepare your warehouse for the increase in orders and to ensure fulfillment processes are optimized is essential to make your ecommerce peak season a success. Knowing how much of each item is in stock at any moment, and forecasting how much inventory is needed, are critical components to holiday fulfillment success.

Operations 230

Operations Shipping Costs Fulfillment Shipping 230

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. We are a people-led, tech-powered omnichannel retailer. It all starts with our associates,” said McMillon. “We

Omnichannel 208

Omnichannel Operations Fulfillment Supplies 208

GetElastic

APRIL 11, 2023

In 2023, headless commerce is expected to become a mainstay of eCommerce operations, with more brands than ever adopting it to streamline their operations and boost sales. 9 Headless Commerce Trends for 2023 As commerce technologies evolve, integrating headless commerce practices has become an important competitive advantage.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey.

Supplies 217

Supplies Retail Customer Data Technology 217