Online Grocery Shopping During the Pandemic: What Worked and What the Future Holds
ESW
NOVEMBER 30, 2020
A May survey of 952 online shoppers by Digital Commerce 360 and Bizrate Insights found almost two-thirds (65%) of buyers scored their online shopping experience an eight or higher out of ten. Logistics proved to be a massive hurdle, both in terms of stores getting supplies and then delivering those products to the customer.
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