Retail TouchPoints

OCTOBER 17, 2023

Conversational AI can comb through volumes of company policy documentation in real time, resolve repetitive tickets, speed up service and free agents to spend more time on high-impact conversations with customers. There may be an FAQ on the store’s website somewhere with a pet policy. versus asking an open-ended question.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Groove

OCTOBER 19, 2022

We would also need to provide continuous ADA compliance support to ensure that all users regardless of their disabilities, would be able to interact with the shop. We implemented an easy-to-understand returns policy which ensures that a great customer experience is provided. ADA Compliance. Merchandising.

Merchant Services 361

Merchant Services Arts eCommerce BigCommerce 361

GetElastic

MAY 14, 2020

While some third-party chatbot builder platforms such as Ada meet PCI DSS standards, you’re limited to the payment processor(s) supported by the platform (namely Stripe). Consider your chatbot as a new touchpoint with its own business logic and interface.

Payment Services 138

Payment Services eCommerce X-cart Payments 138

eCommerceFuel

JUNE 21, 2023

When building out a policy, these are the coverage areas you should focus on: General Liability Insurance General liability first and foremost protects you from claims—i.e. A general liability policy is essential for an eCommerce operation. Floods are usually not covered anywhere unless you have a specific flood insurance policy.

eCommerce 26

eCommerce Shipping Costs Events Shipping 26

GetElastic

SEPTEMBER 9, 2019

Scripted scenarios are great for common customer support inquiries that can easily be served by quick answers or links to shipping and return policies, or similar content. Responses can be closed (predetermined) or open (type a question/response), or a mix of both. Image: Chatteron.io

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159