Channel Customer Experience Multi-channel Workshop 
Retail TouchPoints
JUNE 30, 2023
These include experiential programs where customers can learn and engage in everything from workshops to shared hobbies with others. The engagement we saw with our Alice’s Table workshops led us to bring a new offering to our customers for Mother’s Day — a live shopping event.
BigCommerce
DECEMBER 20, 2017
Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. What is customer experience?
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GetElastic
MARCH 14, 2022
A collection of migration services & tools , built based on our experience with Salesforce migrations, that reduces the time and effort spent migrating. Multi-vendor solution assurance, Composable Commerce XA™ , that de-risks the investment in multi-vendor, Composable Commerce for first-time adopters.
Ecommerce Platforms
DECEMBER 27, 2021
Around 89% of marketers use email as their primary channel for customer contact, and this would be impossible without email automation software. Premium: Starting at $65 per month, features include everything on Lite, as well as marketing automation, landing pages, Facebook ads, multi-user access and telephone support.
Steve Dennis
JANUARY 9, 2018
Well positioned monobrand retailers like Uniqlo, H&M, Primark and Warby Parker also will continue to steal share from less compelling multi-brand stores. As much attention as e-commerce gets it turns out digital channels’ influence on brick & mortar shopping is far more important for most brands.
Ecommerce Platforms
FEBRUARY 26, 2023
They’re an excellent way to share content in a controlled environment, host events, and encourage conversations between your customers. After all, if you’re reliant on social media channels like Facebook and Instagram to engage with your tribe, you run the risk of losing access to everyone if the platform shuts down.
Steve Dennis
JANUARY 13, 2018
As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. For information on keynote speaking and workshops please go here.
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