Retail TouchPoints

JUNE 23, 2020

Australia-based Stateside Sports has partnered with Emarsys to harness the solution provider’s fully integrated customer data platform to fuel its future expansion. The retailer hopes to eliminate silos and unify customer data to drive more intelligent omnichannel engagement across email, mobile, social media, SMS and its retail stores.

Customer Data 289

Customer Data Omnichannel Customer eCommerce 289

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 245

Omnichannel Fulfillment Customer Retention Channel 245

Retail TouchPoints

JANUARY 16, 2024

Samsonite has implemented a new mobile-driven experience across its European stores, powered by Oracle Retail Xstore Point of Service and implemented by Oracle Retail Consulting. Associates get access to complete inventory visibility across channels so they can better serve customers and recommend a broader assortment of products.

Mobile 221

Mobile POS Channel Recommendation 221

Retail TouchPoints

MARCH 9, 2023

“We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested. Everything, Everywhere, All at Once The first step in any omnichannel journey is to intertwine the physical (store) and digital (website, app) worlds of a brand.

Omnichannel 272

Omnichannel Social Media Mobile Fashion 272

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. And they’re rewarded for it too.

Customer Experience 265

Customer Experience Technology Customer Retail 265

Optimizely

APRIL 3, 2018

What matters more to your B2C business — a new customer buying your product or the new marketing channel that brought in the new customer? The marketing channel is only important because it brought in that new customer. Instead, you need to shift your focus from “which channel should we optimize next?”

Channel 327

Channel Marketing B2C Omnichannel 327

Optimizely

APRIL 7, 2017

Retailers with mobile apps often take advantage of the unique capabilities of apps by designing them to be their own unique shopping experience, one that’s unlike browsing on any other channel. But it’s critical that marketers make sure their app doesn’t obstruct their visibility into what customers are doing on other devices.

Mobile 170

Mobile Omnichannel Shopping Carts Channel 170

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

MARCH 19, 2021

Casual apparel retailer Marine Layer has added features such as mobile checkout, endless aisle and ship-from-store as it seeks to offer a more seamless omnichannel experience across digital and physical channels. retail stores. “Our So we made the decision last year to turn a very difficult year into an opportunity.

Omnichannel 192

Omnichannel POS Apparel Shipping 192

Kissmetrics

APRIL 21, 2021

If you’re like most consumers, there’s a good chance you interacted with the brand multiple times on different channels using different devices before you paid. The customer journey isn’t straightforward anymore (if it ever was). It’s a meandering path where customers visit brands on different platforms before converting.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

MARCH 5, 2021

But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations? Utilizing Conversation APIs.

Customer Experience 283

Customer Experience Customer Omnichannel Retail 283

Optimizely

APRIL 3, 2017

Mobile apps provide marketers with a unique opportunity to creatively supplement the omnichannel shopping experience. And according to eMarketer, shoppers are downloading more retail apps than ever before, with 25% of customers reporting that they had between six and ten retail apps on their smartphone.

Mobile 186

Mobile Customer Omnichannel Social Media 186

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

Omnichannel 255

Omnichannel Merchant Services BigCommerce Payment Services 255

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do.

Customer 218

Customer POS Download Payment Services 218

Retail TouchPoints

FEBRUARY 8, 2024

Over the past five years, these retailers have seen their customers evolve to represent: More diverse household incomes Historically, dollar stores have had a core customer base of households with an annual income of $30,000 to $60,000 , Mohal said in an interview with Retail TouchPoints.

Mobile 277

Mobile Consumer Fulfillment Retail 277

Optimizely

APRIL 26, 2018

Omnichannel marketing offers a huge opportunity to provide the kind of seamless experience today’s buyers expect. Your customers want to have a consistent experience no matter the channel you engage them, including social, email, push notifications, and more. . Dynamically segment your buyers according to their actions.

Webinar 150

Webinar Customer Data Omnichannel Customer 150

Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind.

POS 206

POS Mobile Point of Sale Channel 206

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Ecommerce Platforms

DECEMBER 4, 2017

Have you encountered a chance to move into the world of omnichannel selling? A physical retail hardware store selling a handful of items online reflects that of an omnichannel experience. The same goes for building a website or bringing a mobile point of sale to a trade show or craft fair. Chances are you have.

Channel 344

Channel Omnichannel Clothing WooCommerce 344

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 229

Mobile Mobile eCommerce eCommerce Shipping Costs 229

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

Omnichannel 100

Omnichannel Fulfillment Payment Services Shipping Costs 100

Optimizely

OCTOBER 9, 2017

The experts all agree: omnichannel marketing is key to success in ecommerce. That’s why it’s so surprising that the majority of B2C marketers have yet to achieve a true omnichannel ecommerce experience. If you’re behind on your own omnichannel strategy, this should comfort you somewhat. Mobile apps. By the numbers.

Omnichannel 236

Omnichannel B2C Marketing Channel 236

Retail TouchPoints

AUGUST 11, 2022

Furniture and home shoppers span all ages, but Parachute has found that its target customer is largely millennials. We have a customer insights function at Parachute that spends a lot of time going through qualitative and quantitative data,” Sheriff said. What channels do they use? Lesson 5: Connect with Customers’ Communities.

Omnichannel 250

Omnichannel Social Media Arts Channel 250

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. 2024 Brand Experience Award Winners Category: Customer Retention & Loyalty DSW Hy-Vee, Inc.

Customer Retention 279

Customer Retention Fulfillment Mobile Customer Experience 279

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 245

Customer Multi-channel Channel Customer Experience 245

Optimizely

MAY 3, 2018

If you hear the words “omnichannel marketing strategy” and get the same urge to Google, you’re not alone. Omnichannel is simultaneously one of the most buzzed-about concepts in marketing, and one of the least understood. What is omnichannel marketing? First, let’s put omnichannel in context. But don’t panic!

Omnichannel 220

Omnichannel Marketing B2C Channel 220

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Still, these channels carry significant costs — the kind that can make even an experienced marketer do a double take. Investing in New Channels.

Omnichannel 255

Omnichannel Marketing Social Media Channel 255

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue.

Omnichannel 241

Omnichannel Customer Loyalty B2C B2B 241

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

iVend

JULY 10, 2023

Ecommerce includes websites, and other electronic and mobile interactions, such as email and SMS. Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. So for retailers, the rewards and incentives for omnichannel are crystal clear.

Omnichannel 94

Omnichannel POS Magento Shopify 94

iVend

JULY 10, 2023

Ecommerce includes websites, and other electronic and mobile interactions, such as email and SMS. Omnichannel integration Omnichannel integration is the key to retail success. In other words, offering an omnichannel experience. So for retailers, the rewards and incentives for omnichannel are crystal clear.

Omnichannel 98

Omnichannel eCommerce POS Magento 98

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. What customers want and what retailers are currently offering still isn’t matched up, even though as a business owner you do your best to meet their needs whenever and wherever you can. Getting smarter about sales channel strategies. Free Download. What’s the solution?

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. Why do you need repeat customers in your business? Why do you need repeat customers in your business?

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

BigCommerce

SEPTEMBER 12, 2017

No single formula, algorithm or crystal ball can tell you for sure when and why each individual customer will make a purchase. It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

365 Retail

MARCH 13, 2023

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 72

Omnichannel eCommerce Shipping Costs Social Media 72

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148