Consumer Consumer Goods Customer Retention Fulfillment 
Retail TouchPoints
AUGUST 28, 2023
billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.
GetElastic
SEPTEMBER 7, 2021
Long story short, the way I shop for, and consume, vitamins has totally changed. Prior to Netflix, many consumers had a membership to Blockbuster where they could browse, rent, and return movies at a local brick and mortar location. This enables Birchbox to make huge margins on samples while still keeping cost low for consumers.
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Retail TouchPoints
MARCH 30, 2023
The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.
Kissmetrics
FEBRUARY 11, 2021
If you are like most consumers, ethics matters a lot. Consumers are attracted to brands that promote sustainability, environmental causes, and social responsibility. Not surprisingly, we’re drawn to brands that bring some good into the world. whether a move is “morally good”) and a business perspective (i.e.,
Korona
AUGUST 23, 2022
The COVID-19 pandemic has driven consumers to value flexibility in their buying experience. There are generally three types of subscription services: Curation : Curated subscriptions are a specific type of subscription service that selects a group of products for a customer within a product category or across multiple categories.
ROI Revolution
MARCH 2, 2021
73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). Consumers spending 1 more hour per day online in light of COVID-19.
ROI Revolution
AUGUST 5, 2021
Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%
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