GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

PERQ

NOVEMBER 14, 2022

If not, you may have missed out on some important conversations happening among the forward-thinking leaders in attendance of this leading multifamily technology event. The discussion talked about how renters are doing more digitally and the need for new and different technologies to support this new, more digital renters’ journey.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

GetElastic

FEBRUARY 26, 2020

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

365 Retail

JANUARY 11, 2024

Skroutz saw over 2 million unique consumers to make purchases from its marketplace in 2023, a projected 25% increase in sales year-on-year. To support its growth plans, Skroutz recognised the need to optimise its customer engagement, improving both the effectiveness of its campaigns as well as helping the CRM team operate more efficiently.

Merchant Services 67

Merchant Services Multichannel Events Reference 67

365 Retail

JUNE 6, 2022

In practice, the technologies that underpin the metaverse – VR, video calls, and more – have been in circulation for years. But advancements in connectivity, plus a pandemic-fuelled uptake of online channels and digital services, mean that tech firms believe consumers are now ready to embrace virtual ways of living, working, and playing.

Customer Loyalty 80

Customer Loyalty Customer Games Multichannel 80

GetElastic

FEBRUARY 26, 2020

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

GetElastic

MAY 20, 2022

Multichannel customer support. Successful brands create demand for their products by speaking to customers shared beliefs, lifestyles, and goals. Map the customer’s buying journey from end-to-end with specific touchpoints. Monitor customer data and respond to it with testing and engagement. Tech Mahindra.

eCommerce 60

eCommerce Payment Services Social Media Demo 60

iVend

DECEMBER 8, 2019

Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe. The retail industry is rapidly shifting to a true omnichannel environment.

Omnichannel 59

Omnichannel POS Merchant Services Multichannel 59

iVend

DECEMBER 8, 2019

Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe. The retail industry is rapidly shifting to a true omnichannel environment.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe. The retail industry is rapidly shifting to a true omnichannel environment.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. If the past few years have taught us anything, the omnichannel customer is here to stay. consumers said they were more likely to purchase if content is personalized. Reading Time: 9 minutes.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations.

Customer Experience 305

Customer Experience Arts Customer Telecommunications 305

PFS

AUGUST 23, 2017

On the home front, more than half of the consumers surveyed by Opinion Research Corp. So far, only one in 10 consumers are using their devices to order products – queries about the weather being most common. But as the rate of adoption grows, shifts in consumer behavior are sure to follow. Know thy customer.

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

DECEMBER 17, 2021

Myth #1: Omnichannel and multichannel are the same. While they might sound similar, omnichannel and multichannel are NOT the same. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. Customers also expect omnichannel experiences.

Omnichannel 315

Omnichannel Multichannel Multi-channel Customer Retention 315

Ecommerce Platforms

FEBRUARY 9, 2023

We’re beyond excited about the launch of Shopify POS Go, for both merchants and consumers. A strong device with an even more durable case: Shopify POS Go is built with Gorilla Glass 5 technology, and it offers a thicker build than most smartphone devices we all know. That’s what you rely on.

POS 104

POS Shopify Merchant Services Channel 104

Retail TouchPoints

MAY 5, 2021

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability and rapidly changing consumer behaviors and expectations to ever-evolving health and safety requirements. The other dimension to consider in all this is employees.

Multi-channel 203

Multi-channel Retail Technology Sporting Goods 203

Kibo

NOVEMBER 1, 2021

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. That’s why omnichannel order management is so critical to meeting customer needs.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Korona

FEBRUARY 13, 2023

Apple has created a truly omni-channel retail experience, making it easy and convenient for customers to shop with them, regardless of their preferences. What Are The Types of Multi-Channel Retailing The advent of COVID-19 has brought about a change in the way consumers shop around. According to Statista, by 2025 , 10.4%

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Optimizely

JANUARY 30, 2018

That’s despite the fact that research from the CMO Council and Netsertive revealed that 94% of marketers think that providing an omnichannel customer experience is crucial to business success. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value. Get a single view of your customer.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Kibo

OCTOBER 12, 2021

A successful personalization approach is critical to remain competitive in a fragmented, multichannel retail environment. This has become particularly clear since the pandemic which prompted consumers to switch brands in unprecedented numbers. What is a customer data platform? the “single source of truth”).

Customer Data 62

Customer Data Multichannel Customer Experience Customer Loyalty 62

Retail TouchPoints

APRIL 2, 2021

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. This new dynamic requires a reimaging of the standard customer relationship management (CRM) software that retailers have typically used to offer customers a basic level of personalization.

Retail 149

Retail Specialty Retailers Customer Loyalty Customer Experience 149

Kissmetrics

JULY 7, 2021

Although the specifics vary by the product or vendor, a digital experience platform is a single digital hub that allows a brand to use data and AI to create and deploy custom content experiences for consumers and integrate them for consumption across an array of digital and other ecosystems. It’s essentially a further evolution.

eCommerce 271

eCommerce Webinar eCommerce Marketing Books 271

BigCommerce

AUGUST 15, 2018

“Before we leveraged [a product information management (PIM) solution] to manage our global Skullcandy.com site content, we lacked a system of record and ended up with some outdated data being presented to consumers. The only 3 systems scaling brands need for seamless data orchestration, including product, accounting and customer data.

Information 212

Information Management Merchant Services Multi-channel 212

Powerinbox

DECEMBER 17, 2020

We know MadTech is the convergence of digital marketing and advertising technology (MarTech + AdTech). And we know it can help publishers launch personalized content at scale , increase revenue, and make the most of their customer data. That’s why AdTech has built a reputation for being disruptive to the customer experience.

Social Media 79

Social Media Customer Data Multichannel Channel 79

Ecommerce Platforms

MAY 3, 2022

While free CRM solutions in the UK are naturally less feature-rich than some of their premium alternatives, they can still provide a useful stepping stone into the possibilities of CRM technology. HubSpot is one of the better-known technology leaders in the digital world. Here’s your guide to the best free CRM UK. HubSpot (Free CRM).

Live Chat 104

Live Chat Payment Services Social Media Management 104

RETAIL MANAGEMENT SOFTWARE

DECEMBER 8, 2021

Building a loyal customer base is crucial to thrive or even survive in the footwear business. While marketing and consumer management professionals seem to agree that there is no magic formula for customer retention, experts believe there are a few retail business tips that shoe brands and retailers may use to keep their customers loyal.

Merchant Services 52

Merchant Services POS Gifts Customer Retention 52

Ecommerce Platforms

DECEMBER 27, 2021

HubSpot is a great option for a range of business users looking to deliver a personalized, meaningful experience to customers. Various features of HubSpot’s “Hub” technology are available for free, such as your powerful CRM, certain chat functions, and ticketing tools. This could make it an excellent tool for customer experience.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Kibo

MARCH 29, 2021

More than ever consumers expect shopper experiences that are seamless across all channels. And in 2021, consumers expect those channels to service them anywhere and anytime. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

Ecommerce Platforms

AUGUST 18, 2020

This cloud-based inventory management and order management tool supports multichannel companies and modern online brands. Combining sales, manufacturing channels, currencies, and locations, TradeGecko ensures that every order, customer, and product is easy to track. Our TradeGecko pricing review is here to answer all of your questions.

Shipping Costs 104

Shipping Costs Payment Services Multi-channel B2B 104

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. How to accelerate revenue growth with customer reviews, loyalty, and referral programs. Claim your spot today.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. On Black Friday, half of consumers said they would shop in-store, up from 36% last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. With demand for freight high and supply so low, it’s becoming very expensive for brands to ship the products their customers buy.

eCommerce 78

eCommerce Social Media Payments Payment Services 78