Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Omnichannel 252

Omnichannel Merchant Services BigCommerce Payment Services 252

Groove

JUNE 9, 2021

90% of all marketers have said that social media has increased exposure. Share the giveaway on your respective social media platforms, and let your followers know that they need to subscribe to your email list to be entered. Run a Contest or Giveaway. Engaging Subscribers. Create Segmented Lists. Use Automation.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Retail TouchPoints

APRIL 22, 2024

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. Here are three examples of non-linear CX in action: Multichannel support: In the non-linear world, customers can jump from social media to email to phone, all without missing a beat.

Customer Experience 286

Customer Experience Arts Customer Telecommunications 286

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations.

Omnichannel 271

Omnichannel Social Media Mobile Fashion 271

Optimizely

JULY 10, 2018

In 2017, the total number of business and consumer emails sent and received per day reached 269 billion. According to HubSpot , 96% of consumers have unsubscribed from a mailing list, with the top reason for 78% being the sheer volume of emails being they were receiving from a company. Get creative on social.

Marketing 236

Marketing Social Media eCommerce Shopping Carts 236

Retail TouchPoints

DECEMBER 14, 2023

Yet what most retailers don’t realize is how significant the opportunity is in the post-purchase experience, and consumers and retail leaders have quite a different view of this part of the shopping journey. Here’s how to create relevant shopping experiences for today’s consumers: Understand your customers.

Customer Experience 228

Customer Experience Shopping Carts Presentation Social Media 228

Groove

JANUARY 5, 2022

From social media platforms like Facebook, Instagram, Twitter, TikTok and YouTube to Google Shopping, there are a ton of ways to increase reach, visibility and brand awareness while growing your ad revenue. Instagram Shopping Ads. Let 2022 to be your year with pay per click advertising. Reach Broader Audiences.

Merchant Services 370

Merchant Services PPC Social Media Shipping Costs 370

Groove

JANUARY 19, 2022

As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. The majority of today’s consumers are bombarded with marketing emails from a multitude of brands.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Are you Listening?

Payments 255

Payments Payment Services Social Media Electronics 255

Retail TouchPoints

SEPTEMBER 6, 2022

A new generation of shoppers, Gen Z, are bending online shopping to their will. Their preferences and values are making it more convenient and spontaneous…more interwoven with social media…and in some cases, more like a game. Three suggestions: Adapt to where and how Gen Z wants to shop.

Merchant Services 246

Merchant Services Payment Services Financial Services Omnichannel 246

ChannelSale

MARCH 13, 2024

Statistics confirm that there were over 215 million new social media users as of October 2023 compared to the same time in 2022 to increase social commerce. Mobile shopping continues its rapid rise to constitute over 63% of e-commerce sales. Also, the number of smartphone users will increase from 6.4

eCommerce 103

eCommerce Payment Services Social Media Comparison Shopping 103

Wiser

JANUARY 17, 2023

Consumers want to be treated as individuals by the brands they choose to do business with. Learning customers’ names, preferences, shopping patterns, and other important details like this can make the difference between a sale or a loss. It’s important that you gain a deep understanding of who is shopping with you.

Customer 148

Customer Social Media Shopping Carts Customer Experience 148

Retail TouchPoints

APRIL 20, 2022

Our marketing and social media presence will drive new customers to our store, but the experience in the physical store brings them back. ”. Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories.

Retail 352

Retail Social Media Technology Events 352

Retail TouchPoints

AUGUST 25, 2022

Brands neglecting to send these messages will miss out on converting new subscribers interested in making a purchase, online window shoppers browsing products and those who already carted products but need an extra push over the finish line. Otherwise you may find consumers flocking to your competitors to grab those early deals.

Marketing 310

Marketing Shipping Costs Shopping Carts Channel 310

Retail TouchPoints

SEPTEMBER 15, 2021

Every year, retail brands miss out on potential revenue to the tune of $18 billion (according to Forrester research) thanks to abandoned carts. That doesn’t mean rude people ditching their physical shopping carts in the parking lot, but millions of consumers being lost in the online purchase funnel for a variety of reasons.

Marketing 221

Marketing Shopping Carts Social Media Technology 221

Retail TouchPoints

FEBRUARY 9, 2022

However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. Abandoned Shopping Carts: If you have a product waiting in your online shopping cart, it might be that the customer has not quite found all the items they are looking for or has started to browse another site.

Payment Services 232

Payment Services Shopping Carts Omnichannel Multi-channel 232

365 Retail

AUGUST 31, 2023

Nick Morgan, CEO and Founder of Vudoo The secret of TikTok’s success The social media platform’s influence continues to grow rapidly. It’s the social media platform of an entire global generation of consumers, with more than one-third of TikTok users aged between 18 and 24. of all internet users.

Small Business Retail 116

Small Business Retail eCommerce Retail Social Media 116

Retail TouchPoints

FEBRUARY 15, 2022

For one company to elicit so much panic from competitors and passion from consumers at the same time is a noteworthy feat. Before we get into the nuts and bolts of how to effectively engage with consumers on the platform, let’s take a look at the form commerce is taking on TikTok, which can be summed up in one hashtag: #TikTokMadeMeBuyIt.

Social Media 231

Social Media Shopping Carts Other Consumer 231

Groove

APRIL 29, 2022

Brands are now using text messaging to send promotional messages, updates, company announcements and more to consumers that provide consent. After the recession in 2009, businesses used direct mail less and less due to its cost, and consumers weren’t shopping as much during that time when compared to before the recession.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

GetElastic

NOVEMBER 18, 2021

Having to enter the same information multiple times e.g. name, credit card info, shipping and billing info, and email address wastes time and leads to higher rates of shopping cart abandonment, with the burden of having to enter information on a smaller screen. Social Media eCommerce. Get in Touch.

eCommerce 148

eCommerce Mobile Mobile eCommerce Social Media 148

Lemonstand

JANUARY 4, 2018

It goes without saying that social media is the primary way people connect online these days. Social media now goes beyond just liking pictures and updating your relationship status; it is now a fast-growing market place for online shopping. To give you an idea, there are 1.9

Social Media 65

Social Media Channel Clothing Fashion 65

ChannelSale

DECEMBER 4, 2023

Online shopping and social media have changed how consumers interact with brands and choose what to buy. This blog will discuss social commerce, examine its factors for growth, and explain why businesses should invest in this channel. What Is Social Commerce? Why Retailers Should Invest in Social Commerce?

eCommerce 52

eCommerce Social Media Retail eCommerce Marketing 52

RTP blog

OCTOBER 16, 2018

There’s no better time than now to get your social strategy ready for the gift-buying rush. After all, we’ve seen an 87% increase in the share of orders placed through social media over the last two years. So, this holiday season, be sure to use social as your ultimate marketing, commerce, and service channel.

Social Media 150

Social Media Shopping Carts Gifts Channel 150

Ecommerce Platforms

NOVEMBER 17, 2022

Build a persona around your company through music, characters, a brand “face,” or even a specific voice in your content (like quirkiness in blog posts and on social media accounts). It’s about understanding the customer through their shopping habits, surveys, and online activities. Take Subaru, for instance. Go to the top.

Social Media 249

Social Media Merchant Services Shipping Costs eCommerce 249

ChannelAdvisor

JULY 31, 2020

For every transaction you have with a consumer, there were at least a dozen different influences that went into that person’s decision to buy from you. The sheer volume of online buying options now available to consumers means there’s no surefire way to know precisely how people discover your products — or what they’ll do next.

Consumer 52

Consumer Shipping Costs Social Media eCommerce 52

Retail TouchPoints

JANUARY 10, 2024

Retailer Unveils Search Powered by Generative AI Walmart announced the drone delivery expansion at the Consumer Electronics Show (CES) in Las Vegas, where Walmart President and CEO Doug McMillon delivered a keynote address.

Consumer Electronics 209

Consumer Electronics Shopping Carts Electronics Technology 209

Retail TouchPoints

OCTOBER 4, 2021

Shoppers are increasingly aware of supply chain challenges, and 62% are very or somewhat concerned about not receiving their items in time for the holiday when they shop online Black Friday through Cyber Monday, according to a survey by Publicis Sapient. We’ll also see an influx of and a redefinition of loyalty programs.”.

Merchant Services 307

Merchant Services Payment Services X-cart Supplies 307

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

Payment Services 259

Payment Services eCommerce Payments Retail 259

Wiser

NOVEMBER 1, 2023

The product may be in their shopping cart, on their wish list, or viewed multiple times, yet the sale doesn’t reach completion. Retargeting Ads: Through these, you can remind customers of your products or services when they visit other websites or social media platforms.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

BigCommerce

APRIL 18, 2018

This is where you should be tracking and analyzing metrics related to inbound traffic to your store, email, and social media engagement. When reaching out to potential media partners and influencers, you will need to better understand their audience reach and readership numbers (for bloggers). Revenue/Conversions.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

APRIL 6, 2022

Product pages are the one aspect of an ecommerce website that can make the difference between a shopper browsing and leaving, and a shopper that can’t help but click the “add to cart” button. Skyrocketing ecommerce adoption means that consumers today browse an endless number of websites. Seeing a jacket on the model is one thing.

Shopping Carts 280

Shopping Carts Social Media eCommerce Information 280

BigCommerce

AUGUST 13, 2018

It’s all about moving beyond your website and exploring channels such as marketplaces, social media, and comparison shopping engines. Consumers Are Shopping in More Locations Than Ever. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

Groove

NOVEMBER 17, 2020

For example, companies can see who abandoned their shopping cart and use that information to create an abandoned cart campaign. Plan out the ideal buyer’s journey from beginning to end, and send triggered emails based on specific criteria to nurture customers and accelerate the consumer purchase decision process.

BigCommerce 368

BigCommerce Social Media Customer Data Recommendation 368

Omnisend

APRIL 20, 2021

The Ecommerce Statistics Report 2020 shows the critical role email campaigns play in shopping cart recovery. But why address shopping cart abandonment in the first place? And how do you use email in conjunction with other cart abandonment solutions? The Top 7 Reasons for Shopping Cart Abandonment.

Payments 132

Payments Shopping Carts Shipping Costs Merchant Services 132

ChannelAdvisor

MARCH 17, 2022

Consumers want the ability to purchase their favorite products no matter what channel they’re in. Today’s shoppable media technology extends far beyond your brand website, which is exciting news if you’re a brand that executes any sort of digital campaigns. Are you doing everything you can to keep them on the path to purchase?

eCommerce 105

eCommerce Social Media Webinar Shopping Carts 105

Kissmetrics

NOVEMBER 10, 2020

Despite the rise of social media, forums, and mobile chat apps, email remains one of the most popular forms of communication in the world. Yet email remains one of the most effective channels of marketing , with a median ROI that’s nearly 5x that of other channels like social media, direct mail, and paid search.

Social Media 338

Social Media Information Mobile Marketing 338

Retail TouchPoints

JULY 13, 2020

This is in some ways understandable: retailers are gaining access to deeper shopper data that is coming from a growing number of sources, from location tracking to social media. In fact, 81% of marketers said they are challenged to meet consumer expectations for personalized engagement.

Marketing 187

Marketing Social Media Shopping Carts Information 187