Customer Data, Customer Experience, Operations and Specialty Retailers

Batteries Plus: Customer Data and Store Expertise Power Sweeping Digital Transformation

Retail TouchPoints

FEBRUARY 9, 2023

Creating these unique customer journeys is easier said than done, especially for a retailer that touches so many varied consumer segments. “We’re For us to think very uniquely about each customer, their need, their journey, and then deliver that journey to them [in the time they want], we’ve got to be very disciplined.

Customer Data

Customer Data Customer Omnichannel Electronics

HBC Splits Saks OFF 5TH Into Online and In-Store Businesses — a Path Other Brands May Follow

Retail TouchPoints

JUNE 22, 2021

HBC will spin off the ecommerce operations of Saks OFF 5TH into its own independent entity through a partnership with Insight Partners. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. Saks OFF 5TH Chief Customer Officer Rob Brooks will become President of O5.

Specialty Retailers

Specialty Retailers Other Apparel Department Stores

Online Retail Today

Batteries Plus: Customer Data and Store Expertise Power Sweeping Digital Transformation

HBC Splits Saks OFF 5TH Into Online and In-Store Businesses — a Path Other Brands May Follow

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