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Sustainability and customer experience will sit at heart of new H&M Glasgow

365 Retail

The upgraded store comes as the retailer steps up investment in both its physical and digital stores, with a renewed focus on the integrated customer experience, as well as sustainability. This allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store.

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MAPIC 2023 Preview: Why Cannes is the Destination for the Retail, Leisure, and Hospitality Industry this November

365 Retail

As the year approaches its end, excitement is mounting across the retail, leisure, and hospitality industries for the upcoming MAPIC 2023 event, scheduled to take place from November 28 to 30 in Cannes. The event is designed to nurture business ties among retail operators, municipalities, shopping venues, and property developers.

Leisure 67
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The Future of Retail: Integrating IoT and AI in Store Operations

365 Retail

More impressively, they provide virtual try-on experiences – whether it’s for apparel or visualizing how a new piece of furniture would look in your living room, enhancing customer engagement and satisfaction. This lets the human staff focus on what they do best – making your shopping experience top-notch.

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The Value of Localization as a Competitive Advantage in Accessing Multicultural Consumers

Retail TouchPoints

To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. Culture shapes consumer motivations, deliberation styles and decision-making, affecting every stage of the customer journey.

Consumer 261
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Brilliant Efficiency Lessons For Leading Retailers

Retail TouchPoints

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities.

Retail 177
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FILA Site Enhancements Boost Conversions, Dramatically Reduce Bounce Rates

Retail TouchPoints

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. Since FILA doesn’t operate its own brick-and-mortar stores, this strategy made good business sense until COVID-19 shuttered physical locations around the globe. said Trenson. “We

Apparel 169
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The Product of Places: The Secret Equation to Convening Consumers

Retail TouchPoints

When retail clients hire our firm, we present two general paths: 1) They can attract customers by lowering their prices and joining the commodity slugfest online, or 2) They can command a slight premium by convening customers around an experience that provides a physical, social and emotional payoff.

Consumer 130