Retail TouchPoints

MAY 4, 2023

The tool enables retailers to serve up brief questionnaires as shoppers engage on a brand’s website, mobile site or mobile app, posing questions to them much like an associate would in-store.

Retail 289

Retail Recommendation Mobile Consumer 289

Forrester eCommerce

MAY 2, 2024

We’ve written in the past about the dangers of location data, but recent headlines have once again highlighted its extremely problematic nature.

Mobile 212

Mobile Customer B2C Marketing 212

Retail TouchPoints

JANUARY 16, 2024

Build-A-Bear Workshop has deployed a new cloud-native, mobile-first POS and customer engagement solution in 450 stores across the U.S., Canada and the UK, with plans to roll out the technology in additional geographies over the next year.

Customer Data 291

Customer Data Workshop Customer POS 291

Retail TouchPoints

MAY 10, 2024

Ebay has made it even easier for sellers to access data insights from three years of previous sales across the platform as they craft their listings with the Product Research tool, now available on the Ebay mobile app for both iOS and Android. Users can search, sort, filter and view the data in Product Research in a variety of ways.

Shipping Costs 254

Shipping Costs Shipping Mobile Information 254

Groove

JANUARY 31, 2022

This payment processing system gives businesses the opportunity to expand their mobile sales tremendously. What Is Mobile Express Checkout? Mobile express checkout is PayPal’s mobile version of their express checkout service. Drive Conversions & Mobile Sales. Data Encryption. Email Payment Confirmation.

Merchant Services 195

Merchant Services Payment Services Payments Mobile 195

Retail TouchPoints

JULY 19, 2023

Women’s activewear and lifestyle brand Sweaty Betty has rolled out the mobile POS from NewStore in 73 stores across the UK and Ireland. Associates can also quickly access the data they need through the platform to provide personalized, high-touch service at scale.

POS 233

POS Mobile Omnichannel Accessories 233

Retail TouchPoints

DECEMBER 18, 2023

Data Quality is Critical Successfully selling products online requires that companies produce, consume and make sense of a massive amount of data. It can process data to identify matches, recognize patterns and take action 50 times faster than humans. AI’s effectiveness hinges on the quality and quantity of data available.

Recommendation 264

Recommendation eCommerce Jewelry Document 264

Retail TouchPoints

NOVEMBER 2, 2021

Enter: mobile marketing. Comprehensive mobile marketing for today’s world involves a digital, omnichannel marketing strategy that reaches consumers on their smartphones, smart watches, tablets and other mobile devices. Map Customer Journeys for Data-Driven Mobile Marketing.

Point of Sale 298

Point of Sale Mobile Customer Marketing 298

Forrester eCommerce

JULY 8, 2021

Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 got canceled due to the pandemic. This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […].

Mobile 317

Mobile Telecommunications Technology Customer 317

Forrester eCommerce

DECEMBER 5, 2018

Having worked in and with the automotive industry for around 25 years, the challenges that OEMs face given their size and structures often inhibit the business agility needed to provide lasting customer value in an age of digital disruption.

Automotive 370

Automotive Mobile Customer Customer Experience 370

Forrester eCommerce

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

Banking 242

Banking Mobile Financial Services 242

Forrester eCommerce

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 52% of Italian and 42% French online adults have done their banking on a mobile website or app in the past month.

Banking 254

Banking Mobile Financial Services 254

Groove

JUNE 15, 2022

The new way of purchasing goods and services is through Mobile Payments whether you are shopping online or in-store. As millions of users start to use mobile payments each year, it is projected that 4.8 billion people will be completing transactions through mobile payments by 2025. What Are Mobile Payments?

Mobile Payments 195

Mobile Payments Payment Services Mobile eCommerce 195

Wiser

JUNE 25, 2024

Mobile solutions offer powerful tools to achieve these goals, providing staff and management with the capabilities to manage tasks on the go. These technologies enable real-time communication, access to critical data, and the ability to manage operations from anywhere in the store or field.

Mobile 78

Mobile Retail Management Operations 78

RTP blog

JANUARY 17, 2018

One way to digitally reinvent showrooms is by empowering their best brand ambassadors — or store associates — with the right data and analytics. Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

JUNE 16, 2022

The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. They also feature more efficient app speeds than other mobile devices. hdPhones are being rolled out to approximately 100 stores per week, with plans to equip all U.S.

Mobile 279

Mobile Demo Improvements Customer Experience 279

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 267

Mobile Mobile eCommerce eCommerce Shipping Costs 267

Kissmetrics

JUNE 8, 2021

A few years ago, Google launched its mobile-friendliness update and made page load speed one of its mobile search engine ranking factors. Accelerated Mobile Pages, or AMP. What Are Accelerated Mobile Pages (AMP)? In simple terms, Accelerated Mobile Pages is an open-source project designed to optimize faster mobile pages.

Mobile 324

Mobile Definition Marketing SEO 324

Retail TouchPoints

AUGUST 16, 2022

As the benefits of personalization become more apparent, the rise in data privacy concerns and their impact on organizations are beginning to take center stage. Reassuring customers about your security systems and ensuring you have all protective measurements in place is vital to the success of your mobile commerce systems as well.

eCommerce 262

eCommerce Consumer Merchant Services Recommendation 262

Forrester eCommerce

MARCH 16, 2023

Last week, The Washington Post did a deep dive on how a publication used “commercially available” mobile data to out a Catholic priest as a Grindr user and visitor of a gay bar, ultimately forcing him to resign. Some of this data was sourced from Grindr; a Grindr spokesperson told the Post that “[the] company […]

Mobile 195

Mobile Management Customer Marketing 195

Forrester eCommerce

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada. In the US, we looked at […].

Banking 353

Banking Mobile Financial Services Customer Experience 353

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 276

POS Gifts Events Mobile 276

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” The company also has constructed a connected data ecosystem that allows it to serve customers at times that are most convenient for them.

Mobile 285

Mobile Retail Customer Experience Improvements 285

Retail TouchPoints

JANUARY 5, 2023

AirDroid Business aims to provide a safe, efficient and fast Mobile Device Management(MDM) solution for attended or unattended Android devices. Location tracker and geofencing: The platform can help retailers manage the location of all devices and wipe the data remotely in case of theft to avoid data leakage.

Mobile 162

Mobile Management Retail POS 162

RTP blog

NOVEMBER 17, 2017

Geographic information system (GIS) data already is used extensively by retailers for everything from site selection to reporting and business intelligence. Gary Sankary: Mobile data is the best way to see who the competition’s customers are and where they’re coming from.

Mobile 150

Mobile Webinar Information Consumer 150

Kissmetrics

DECEMBER 8, 2020

Optimizing mobile ads is a tactic in almost every business owner’s toolbox. But is that all mobile ads are good for? Is that even what mobile ads are best for ? If you’re using your mobile ads to sell, sell, sell, you may be wasting a lot of your ad spend, to be honest. Mobile ads themselves aren’t a waste of money.

Mobile 363

Mobile Social Media Article Payment Services 363

Forrester eCommerce

NOVEMBER 6, 2018

The hype around big data got several things right: data volumes are big and growing quickly. Digital transformation – as well as the growing adoption of IoT and the ubiquity of the device (aka “mobile phone”) that we all carry with us – has accelerated the growth of data. Having successfully put that data to […].

Mobile 387

Mobile Customer 387

Retail TouchPoints

AUGUST 1, 2023

Retailers have access to troves of data: data about their customers, their products and their business. But despite earnest proclamations that consumers expect seamless brand experiences, these data and the insights they generate are resting in disparate systems and used by siloed teams.

Improvements 246

Improvements Management Information Download 246

Retail TouchPoints

JANUARY 14, 2021

Data capture solution provider Anyline , which specializes in barcode and optical character recognition technology for mobile devices, has entered the U.S. retail market. The combined price tag and barcode inventory scanner also can empower associates for shelf stocking and other inventory purposes.

Mobile 204

Mobile Retail Technology Management 204

Retail TouchPoints

AUGUST 31, 2022

Unsurprisingly, then, location data is widely recognized as a valuable tool for unlocking growth. Among the businesses that most often use location data are consumer packaged goods brands. Use Location Data to Better Understand your Audience. From the point-of-sale to stock information, the retail industry is brimming with data.

Small Business Retail 288

Small Business Retail Information Point of Sale Consumer 288

Retail TouchPoints

JANUARY 13, 2023

With Nedap’s iD Cloud solution, we can leverage real-time, accurate data to enable our in-store educators to spend even more time engaging and connecting with our guests,” said Carl Barker, VP, Global Omni Programs at lululemon in a statement. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

Fulfillment 285

Fulfillment Supplies Mobile Channel 285

Retail TouchPoints

AUGUST 4, 2023

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new “&Rewards” loyalty program. The new app will display information relevant to each customer, including shopping recommendations based on past activity and the ability to designate a favorite Kum & Go location.

Mobile 235

Mobile Banking Recommendation Operations 235

Forrester eCommerce

SEPTEMBER 29, 2021

Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started.

Automotive 370

Automotive Mobile Events Customer 370

Ecommerce Platforms

FEBRUARY 15, 2023

If you've never heard of Bright Data or want to know more about what this service does, this Bright Data review is the place to be. In a nutshell, Bright Data is an industry-leading data collection and proxy service. Below we’ll look at how Bright Data does this, its features, and what costs you need to know about.

Social Media 183

Social Media Mobile Information Management 183

Retail TouchPoints

NOVEMBER 16, 2023

Pottery Barn has introduced a new mobile app for iOS that allows users to get free real-time help from a Design Crew associate as well as make in-store, in-home or virtual appointments for design consultations.

Mobile 162

Mobile Gifts Improvements Customer 162

Retail TouchPoints

JANUARY 19, 2022

Brands have always focused on personal touches and customization for consumers, yet a recent eMarketer report found growing concerns around data privacy, with nearly nine out of 10 consumers saying it’s important to them. But there are glimpses of hope — the upcoming California Privacy Rights Act ( CPRA ) will be the closest thing the U.S.

Customer Experience 330

Customer Experience Customer Retail Consumer 330

Retail TouchPoints

DECEMBER 20, 2021

According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online. Consumer habits changed drastically last year as people went online to shop. It’s already beginning.

Consumer 362

Consumer Retail Travel Omnichannel 362