Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
Retail TouchPoints
JUNE 14, 2022
One definition most can agree on, though, is that it’s a “virtual world,” and one that already is presenting tremendous opportunities for both brands and consumers. When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed.
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