Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squa

Customer 290

Customer Subscription Customer Experience Technology 290

My Wife Quit Her Job

APRIL 9, 2024

This past week, Toni gave 4 talks at the annual Pet Summit in Orlando, Florida which is a conference that covers all things related to pet products sold online. In this episode, she gives a recap of the Summit along with the hot products to sell in the pet industry. What You’ll Learn The details of the Pet Summit and who should attend How to make a profit selling Pet products Which pet products are hot Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I

eCommerce 246

eCommerce 246

Retail TouchPoints

APRIL 9, 2024

Shopify is partnering with Mana Up , an accelerator and venture fund for Hawaii-based products, on an immersive market concept designed to spotlight emerging brands from “the Aloha state.” Aloha Market will run April 26 to 28, 2024, at Shopify’s NYC activation space in SoHo, and will feature unique products from more than 40 Hawaii creators and entrepreneurs.

Shopify 264

Shopify Events Marketing eCommerce 264

Forrester eCommerce

APRIL 9, 2024

Daniel Kahneman was an unlikely economist. He was trained as a psychologist and spent much of his career at Princeton as a psychology and public affairs professor. Yet, his contribution to modern economics, for which he received the Nobel Prize in 2002, remains unparalleled.

Consumer 212

Consumer Customer Experience B2C Customer 212

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

Retail TouchPoints

APRIL 9, 2024

A new floral-themed streetcar has hit the streets of Toronto touting the offerings of online fashion retailer Shein as it travels around the city. The streetcar, which is embellished with cherry blossoms and Shein branding, will be in operation until May 10, 2024, serving as what the company described as “a moving billboard” designed to “capture the city’s attention.

Fashion 264

Fashion Travel Gifts Operations 264

Forrester eCommerce

APRIL 9, 2024

High-performance IT is the pursuit of continuously improving business results through technology. But the concept of high-performance IT rests on a foundation of security, privacy, and resilience that is necessary to build trust. And this is where digital sovereignty comes into play.

Technology 212

Technology Improvements Customer 212

Forrester eCommerce

APRIL 9, 2024

In 2024, MWC was about all tech topics, particularly the big themes of AI and APIs, going beyond just telco themes.

Mobile 275

Mobile Management Technology Customer 275

Retail TouchPoints

APRIL 9, 2024

MGA Entertainment , the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. Although MGA products will still be available through major retailers, the new shopping destination, aptly named The MGA Shop , is designed to provide toy lovers with convenient features and benefits that wholesale partners can’t offer such as online-only exclusives and limited

Toys 147

Toys Shipping Consumer Customer 147

Fabric

APRIL 9, 2024

Well, here we go! This is the first in a series of posts on “ Replatforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with replatforming efforts. Replatforming brings up all kinds of connotations.

eCommerce 130

eCommerce eCommerce Platforms Shipping Costs Telecommunications 130

lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). However, a customer’s journey with your e-commerce business is filled with multiple issues regarding the website, payment, checkout, and much more… But our focus is not on these issues.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Customer

Fabric

APRIL 9, 2024

Well, here we go! This is the first in a series of posts on “ Re-platforming.” I’ve never written a blog series before. I think I’ve written three blog posts in total! My first was about 8 years ago when I worked for Vitacost/Kroger. That’s it because I’ve spent fifteen-plus years helping retailers with re-platforming efforts. Re-platforming brings up all kinds of connotations.

eCommerce 130

eCommerce eCommerce Platforms Shipping Costs Telecommunications 130

RetailDive

APRIL 9, 2024

The complaint takes issue with some Old Navy-branded T-shirts, which attorneys for the Tapestry-owned brand say are meant to make consumers think “there is a connection or association between” the brands.

Consumer 114

Consumer 114

RetailWire

APRIL 9, 2024

Following the recent increase in the minimum wage for fast-food restaurants in California, a McDonald's franchisee in the state is raising prices, thinking about postponing dining room renovations, and evaluating potential changes to opening hours to save money.

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104

RetailDive

APRIL 9, 2024

The footwear brand’s stock traded at less than $1 for 30 consecutive days and the company has until Sept. 30 to regain compliance.

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116

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The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

eCommerce

Practical eCommerce

APRIL 9, 2024

An ad's postion on the search results page is less important than its prominence, per Google. The post Google Ad Updates Reflect New SERPs appeared first on Practical Ecommerce.

eCommerce 102

eCommerce 102

RetailDive

APRIL 9, 2024

The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries.

Customer 109

Customer Management 109

Salsify

APRIL 9, 2024

The Stanley Quencher H20 Flowstate Tumbler , otherwise known as the “Stanley cup” (not to be confused with the hockey trophy) has become a status symbol.

eCommerce Marketing 88

eCommerce Marketing Marketing eCommerce Omnichannel 88

TalkingRetail

APRIL 9, 2024

The devastating impact of retail crime on the mental health of shopkeepers and their staff, revealed last week in an exclusive survey by Independent Retail News, underlines the need for more police resources and greater legal protection for shopworkers, say trade bodies and unions.

Retail 93

Retail 93

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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ESW

APRIL 9, 2024

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability. But last mile delivery is often one of the roadblocks for brands wanting to expand their DTC presences into new markets.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

Wiser

APRIL 9, 2024

We’re often asked to describe, step by step, how CPG customers utilize Wiser’s platform to overcome sales challenges both at the corporate level and within the store environment. This quick exploration will break down the process from identifying product availability issues to implementing solutions in stores by leveraging a workflow that combines field and crowd data capture, closed-loop feedback to identify patterns, and targeted troubleshooting initiatives to address the highest value opportu

Retail 78

Retail POS Point of Sale Management 78

RetailDive

APRIL 9, 2024

Lori Marten has held various merchandising roles at the department store for nearly 30 years, and will join the off-price unit later this month.

Department Stores 103

Department Stores 103

RetailWire

APRIL 9, 2024

Planters is on the lookout for drivers willing to embark on a unique adventure aboard its NUTmobile.

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Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Retail

RetailDive

APRIL 9, 2024

The new location is at the Willowbrook Mall in New Jersey, which is owned by the department store’s co-owner, Brookfield Properties.

Department Stores 104

Department Stores 104

TalkingRetail

APRIL 9, 2024

Alan Bates, the titular Mr Bates portrayed in the TV drama Mr Bates vs The Post Office, has accused the Post Office of spending 23 years trying to block his campaigning for victims of the scandal in various ways.

Retail 69

Retail 69

RetailDive

APRIL 9, 2024

Brands now part of the big-box retailer’s range of alcohol alternatives include Kin Euphorics, Ghia, De Soi, Mingle, Free AF and Edna’s.

Retail 96

Retail 96

TalkingRetail

APRIL 9, 2024

Following last year’s success, Spar is launching its third £100,000 Community Cashback scheme, giving away various grants to local voluntary or community organisations and charities.

Retail 64

Retail 64

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

Management

RetailDive

APRIL 9, 2024

The retailer said a vendor error led to the exposure of identifiable information of some employees.

Information 110

Information Retail 110

RetailWire

APRIL 9, 2024

Infinium, an alternative fuel startup backed by Bill Gates and based in Sacramento, California, has set out to create low-carbon alternatives to aviation fuel, diesel, and Naptha.

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59

TalkingRetail

APRIL 9, 2024

Rubicon has announced a major new campaign with the aim of reinforcing its position as ‘the brand of summer’ and designed to drive shoppers to soft drinks’ chillers and fixtures.

Retail 52

Retail 52

RetailWire

APRIL 9, 2024

Target Circle week promises to deliver two times the savings to shoppers.

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93

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