Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. Interestingly, coming off a summer spending spree, when credit card balances spiked in the third quarter to a $1.08 trillion record , we also just saw record-breaking spend online on Black

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Payment Services Merchant Services Retail Customer Experience 339

Forrester eCommerce

JANUARY 19, 2024

AI/ML-driven solutions continue to expand for IT and digital operations. However, such solutions require access to data that may be difficult or impossible to access for model training purposes. Leveraging synthetic data will help with the critical time to realize AIOps value, such as powerful autoremediation capabilities and enhanced decision-making.

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Operations Technology 276

Retail TouchPoints

JANUARY 19, 2024

Saks Fifth Avenue wasn’t always known by that name. As CEO Marc Metrick pointed out, in its early days, when it was based in NYC’s Herald Square neighborhood, the company was simply known as Saks. It wasn’t until 1924, when the store moved uptown to its now iconic location on 50th Street, that “Fifth Avenue” got tacked on. This moment 100 years ago was one of Saks’ first big “pivots,” Metrick pointed out during a keynote presentation at the 2024 NRF Big Show.

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Forrester eCommerce

JANUARY 19, 2024

Rabbit’s r1 Personal AI Device (PAD) is an exciting technology that faces obstacles to commercial success - and gives us glimpses of the future.

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Technology Customer 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

JANUARY 19, 2024

Best Buy Canada has partnered with Bell Canada to operate 165 stores in malls and smaller and mid-sized communities across the country. The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. The stores are slated to open beginning in the second half of 2024.

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Operations Consumer Electronics Telecommunications Electronics 251

Forrester eCommerce

JANUARY 19, 2024

Samsung’s Galaxy S24 smartphone will incorporate generative AI to protect the user’s data, photos, notes, and more.

Technology 264

Technology Customer 264

Fabric

JANUARY 19, 2024

When it comes to retail, customers want more than just the freedom to shop anywhere, anytime. To deliver truly world-class online experiences in today’s instant gratification economy , enterprise retailers need to meet the needs of customers by: Having the right products they want in stock Offering a variety of convenient fulfillment options Delivering orders quickly and accurately With the recent launch of fabric Order Management System (OMS) , OMS and dropship services are now integrated nativ

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Shipping Costs Multi-channel eCommerce Fulfillment 130

Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target. The lab will explore the potential of newer fulfillment methods like drones, as well as monetizing virtual experiences that can put CPG and retail brands in front of the next generation of customers.

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Fulfillment Games Recommendation Operations 147

Practical eCommerce

JANUARY 19, 2024

Having overcome declining sales, unexpected taxes, a frivolous lawsuit, and the loss of a key account, the company sees better days in 2024. The post Beardbrand Survives Its Hardest Year appeared first on Practical Ecommerce.

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eCommerce 103

Omnisend

JANUARY 19, 2024

Reading Time: 9 minutes Many would argue that BigCommerce is an unmatched solution for all ecommerce needs. This belief is understandable, given BigCommerce’s extensive features and popularity. However, the reality is different. There are numerous BigCommerce alternatives that offer unique benefits. These alternatives to BigCommerce are more than just competitors, they can be the better choice for specific business requirements.

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BigCommerce Payment Services Shipping Costs Volusion 88

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailWire

JANUARY 19, 2024

Costco Wholesale, known for its wide-ranging product offerings and value for money, is making waves in the arena of luxury home décor. The bulk retailer is selling a floor mirror that bears an uncanny similarity to a high-end item from Anthropologie.

Retail 98

Retail 98

Omnisend

JANUARY 19, 2024

Reading Time: 8 minutes Many business owners and marketers believe that putting together a relevant subject line and an email body is enough to run a successful email marketing campaign. While these elements form the foundation of a good marketing or business email, a well-crafted one consists of several other essential parts. Statista shows that there are over 4 billion daily email users worldwide, many of whom are marketers.

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Information Social Media Recommendation Marketing 88

RetailWire

JANUARY 19, 2024

There have been some interesting developments from the most recent cattle market report from the United States Department of Agriculture (USDA).

Marketing 105

Marketing 105

TalkingRetail

JANUARY 19, 2024

Tough and challenging with no room for complacency. That’s the outlook for the independent convenience sector in 2024, according to a panel of industry leaders asked by Independent Retail News to share their predictions for the next 12 months. But with those challenges will come… This story continues at What’s in store for 2024?

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Retail 93

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

JANUARY 19, 2024

The gaming retailer shuts its NFT marketplace due to regulatory uncertainty, as the beauty brand debuts flavored lip balm for “wing eating season.

Games 101

Games Retail 101

365 Retail

JANUARY 19, 2024

In December 2023, the UK retail sector faced a notable downturn, marking the most significant decrease in retail sales volumes since the COVID-19 pandemic restrictions in January 2021. The Office for National Statistics (ONS) reported that retail sales volumes saw a decrease of 3.2%, contrasting with the 1.4% increase in November. This period highlighted a shift in consumer shopping habits, with many opting to complete their Christmas shopping in November, leveraging Black Friday deals.

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Retail Department Stores Toys Clothing 70

RetailDive

JANUARY 19, 2024

The job cuts, the third round in about 18 months, affect 13% of its global workforce and 19% of its corporate team.

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RIS News

JANUARY 19, 2024

Wayfair is laying off 1,650 employees – around 13% of its global workforce. The move aims to save the company more than $280 million annually.

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Retail 79

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

JANUARY 19, 2024

The online pet retailer’s CEO discussed its recent launch into vet clinics and what’s driving the increased demand for pet health.

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Consumer Retail 95

RetailWire

JANUARY 19, 2024

Wendy's has named Kirk Tanner, a PepsiCo veteran, as its new CEO starting Feb. 5.

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RetailDive

JANUARY 19, 2024

The locations, which also serve as pick-up points for online orders, come as the retailer invests billions into its physical store fleet.

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Retail 93

365 Retail

JANUARY 19, 2024

Rituals Cosmetics has announced the grand opening of its new store in Basingstoke, Hampshire. The store, situated in the bustling Festival Place Shopping Centre, opened its doors on Thursday, 18th January 2024, and is celebrating with a special launch event on Saturday, 20th January 2024. Poppy Radford, Asset Manager at Sovereign Centros , expressed enthusiasm for Rituals joining the Festival Place roster. “We are thrilled to have Rituals opening at Festival Place.

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Events Presentation Management Beauty and Health 62

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

JANUARY 19, 2024

Through an acquisition with Compass Diversified, the feminine care brand plans to expand into other product categories.

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Other 100

365 Retail

JANUARY 19, 2024

Rituals Cosmetics , a renowned beauty and wellbeing brand, has officially opened its first store in Scotland at the Caledonia Park Designer Outlet in Gretna. The opening, which took place on Thursday, 18th January 2024, is a milestone for the brand in its UK expansion journey. To mark this occasion, Rituals is set to host a special launch event on Saturday, 20th January, 2024.

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Outdoor Events Fashion Management 62

TalkingRetail

JANUARY 19, 2024

Mondelēz International has announced the return of its Cadbury shell-eggs for this year’s Easter season. The brand is also putting Cadbury Buttons, Cadbury Mini Eggs and other familiar brands back inside the chocolate egg once again.

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Other Retail 59

RetailWire

JANUARY 19, 2024

It's January, and drug prices are going up. Almost 800 medications, including diabetes drugs Ozempic and Mounjaro, have increased in price.

Other 72

Other 72

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

TalkingRetail

JANUARY 19, 2024

The Federation of Independent Retailers (the Fed) has become the latest trade body to welcome an amendment to the Criminal Justice Bill that would make it a specific offence to assault a shop worker.

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Retail 59

RetailWire

JANUARY 19, 2024

Macy's revealed plans to lay off around 3.5% of its staff and shut down five of its stores as part of the American department store chain's strategy to reduce costs and revive slowing sales.

Department Stores 52

Department Stores 52

TalkingRetail

JANUARY 19, 2024

Retail sales volumes fell by 3.2% in December 2023, according to the latest estimates from the Office for National Statistics (ONS). This compares with a rise of 1.4% in November 2023. December's decrease was the largest monthly fall since January 2021, when coronavirus restrictions affected… This story continues at Retail sales fell in December, with food stores down 3.

Retail 59

Retail 59

Digital Doughnut

JANUARY 19, 2024

The insurance sector, historically grounded in tradition, is experiencing a digital shift with marketing automation at its core. Artificial Intelligence (AI) optimises routine tasks, crafts personalised campaigns, and forecasts customer behaviour. Chatbots, combining AI and messaging, offer round-the-clock support and actively introduce additional services.

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Marketing Technology Customer Customer Experience 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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