Forrester eCommerce

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

Technology 451

Technology Blog Marketing Operations 451

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. stores through an expanded partnership with Affirm. Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Indeed, until recently most BNPL offerings were relegated to the digital realm, but stores are widely seen as the next big area of expansion for this increasingly popular financing option.

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Toys Electronics Apparel Payments 286

Forrester eCommerce

DECEMBER 20, 2023

Facing regulatory scrutiny, Adobe and Figma backed out of the $20 billion acquisition announced last year. It's too bad because although regulators saw them as competitors, they’re complementary.

Customer Experience 251

Customer Experience Management Customer 251

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers. The FTC complaint said that from 2012 to 2020, store employees using this technology erroneously accused customers of wrongdoing based on “thousands” of false positive matches with a database of shoplifters and other troublemakers.

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Technology Information Consumer Other 258

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Operations 251

Operations 251

Retail TouchPoints

DECEMBER 20, 2023

The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends.

Retail 249

Retail Supplies Merchant Services Social Media 249

Retail TouchPoints

DECEMBER 20, 2023

Manhattan’s Fairway Market grocery chain has partnered with Instacart to develop a new convenience-focused service called Fairway Now that will offer delivery of last-minute grocery items and household essentials in as fast as 30 minutes. “Our customers are New Yorkers, and they are savvy, on the move and always looking for smart, convenient ways to shop,” said Perry Blatt, Director of Ecommerce and Business Development for Fairway Market in a statement.

Marketing 236

Marketing Payment Services eCommerce Retail 236

Forrester eCommerce

DECEMBER 20, 2023

We offer insights on US total retail sales, e-commerce sales, offline retail sales, and click-and-collect retail sale for US retailers.

eCommerce 235

eCommerce Retail Customer 235

Retail TouchPoints

DECEMBER 20, 2023

Alibaba Group has given Eddie Wu, already Group CEO and head of the Alibaba Cloud unit, responsibility for its biggest revenue generator, the Taobao and Tmall Group (TTG). Wu is replacing Trudy Dai, one of Alibaba’s original 18 founders, as CEO of TTG, but she will remain with the company to help set up an asset management company. “Eddie’s leadership of both Alibaba Cloud and TTG will ensure total focus on, and significant and sustained investment in, our two core businesses of cloud computing

eCommerce 147

eCommerce Technology Management Retail 147

Forrester eCommerce

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

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Events Social Media B2B Technology 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t. With this knowledge, brands and retailers can tailor their future strategies to align with consumer behavior and preferences.

Retail 147

Retail Shipping Costs Leisure Gifts 147

FastSpring

DECEMBER 20, 2023

As mobile game and app developers gasp for air under a player-gouging 30% duopoly-tax on nearly all mobile game revenue worldwide, Epic Games has emerged as the de facto leader of the gaming community in the fight for open computing on mobile. That said, Epic’s $5B+ in annual revenue, blockbuster titles, and extensive games marketplace makes them an unlikely “little guy” in this fight, as Epic’s needs don’t always represent the needs of most game companies.

Games 136

Games Payments Merchant Services Payment Services 136

Algopix

DECEMBER 20, 2023

In the expansive landscape of e-commerce, Amazon stands as an unrivaled giant, offering fertile ground for aspiring entrepreneurs to sow the seeds of success. For those eager to venture into the world of selling but constrained by the lack of capital for substantial inventory investments, a myriad of innovative methods exists to facilitate your Amazon selling journey without the encumbrance of physical stock.

Shipping Costs 107

Shipping Costs eCommerce Books Shipping 107

FastSpring

DECEMBER 20, 2023

Google to pay $700 million and make some Play Store changes. The terms of an antitrust settlement between U.S. states and Google were revealed on Monday, December 18, which include a large fund for consumer and state payouts as well as Play Store changes to increase options and flexibility for consumers and app developers. However, some say the penalties and promised changes aren’t enough.

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Games Download Article Consumer 102

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailWire

DECEMBER 20, 2023

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

Automotive 115

Automotive 115

RIS News

DECEMBER 20, 2023

RIS' 23rd annual look at the industry's best solution providers based on customer satisfaction rankings from retail end users. Where did your trusted partners rank?

Customer 104

Customer Retail 104

Digital Doughnut

DECEMBER 20, 2023

In the ever-expanding digital landscape, the significance of a robust brand identity on social media cannot be overstated. As the gateway to a global audience, social platforms offer unprecedented opportunities for businesses and individuals to connect, engage, and leave a lasting impression. This comprehensive guide delves into the essential steps required to craft and cultivate a compelling brand identity on social media.

Social Media 98

Social Media 98

RIS News

DECEMBER 20, 2023

Though the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show.

Retail 101

Retail Events 101

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailDive

DECEMBER 20, 2023

Retail industry groups are monitoring the situation, which is adding time and costs to the supply chain as shippers seek alternative routes.

Supplies 109

Supplies Retail 109

Practical eCommerce

DECEMBER 20, 2023

The founder of Quiet Light, a digital business brokerage, describes steady deal flow in 2023, a return to normal from the frenzied market of 2021. The post Ecommerce Acquisitions Steady in 2023 appeared first on Practical Ecommerce.

eCommerce 93

eCommerce Marketing 93

RetailWire

DECEMBER 20, 2023

General Mills, the multinational manufacturer and marketer of well-known brands like Cheerios and Nature Valley, reduced its yearly sales prediction this Wednesday.

Marketing 95

Marketing 95

RetailDive

DECEMBER 20, 2023

In an expanded partnership between the two companies, Walmart is adding a BNPL option to checkout kiosks at most stores.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Profitero

DECEMBER 20, 2023

Retail media case study. Profitero's Shelf Intelligent Media drives incremental growth, new buyers and ROAS in a growing, competitive retail media market.

Retail 78

Retail Marketing Omnichannel eCommerce 78

RIS News

DECEMBER 20, 2023

McDonald's Corporation announced new growth targets and revealed a strategic partnership to connect the latest cloud technology and apply generative AI solutions across McDonald's restaurants worldwide.

Technology 82

Technology 82

RetailDive

DECEMBER 20, 2023

The largest version of the Bull Terrier character yet is joined by an 11-story gingerbread Target for the snowglobe-inspired takeover.

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RIS News

DECEMBER 20, 2023

Rite Aid Corp. is agreeing to proposed Federal Trade Commission (FTC) restrictions on deploying facial recognition technology in its stores.

Technology 86

Technology 86

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

DECEMBER 20, 2023

“Reebok Impact” is intended to broaden the ways consumers interact with the brand's products, from its apparel to its footwear.

Apparel 87

Apparel Consumer 87

365 Retail

DECEMBER 20, 2023

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns. With the UK economy set to tread water in 2024, the RTT expects this will impact growth within the retail sector.

Beauty and Health 62

Beauty and Health Food and Beverages Retail Leisure 62

RetailDive

DECEMBER 20, 2023

Jacqueline Barrett, who led consumer strategic marketing at Fenty Beauty, will oversee Patrick Ta’s strategic marketing and communications.

Marketing 82

Marketing Consumer 82

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals. Original research of over 1,000 UK shoppers by Intellias revealed that almost half (45%) of UK consumers already use Generative AI (GenAI) tools, such as ChatGTP, in their day-to-day lives, rising to 79% of Gen

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Consumer Customer Experience Download Omnichannel 62

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data