Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. Looking at all the stats, frankly one might even say quite the opposite. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% from a year ago, while in-store sales rose 10%. From another perspective, research showed that on average, the online share of total spending rose sharply, from 10.3% in 2019 to 14.9% at the peak of the pandemic.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

BigCommerce

AUGUST 18, 2022

Shopper experience lies at the heart of ecommerce.

Customer 328

Customer eCommerce Payment Services BigCommerce 328

SheerID

AUGUST 18, 2022

Customer loyalty is crucial to the success of businesses. Learn why it is important, how to measure it, and tips for building customer loyalty.

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Customer Loyalty Definition Customer Blog 184

My Wife Quit Her Job

AUGUST 15, 2022

Today, I have my friend Norm Farrar on the show. Norm is a serial entrepreneur and leading Amazon expert with over 25 years of product sourcing and development experience. He runs 2 Amazon companies and 2 ecommerce podcasts. He’s always up to date on the latest Amazon strategies and in this episode, we’re going to cover unconventional ways to grow your Amazon sales.

Books 227

Books eCommerce Other 227

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Ecommerce Platforms

AUGUST 18, 2022

In 2022, organizations will continue to face unprecedented hiring challenges. Not least because the pandemic has changed how we work. For instance, many businesses now operate on a hybrid basis. I.e., employees' time is split between the office and home. On top of that, unemployment has fallen to a record low of 3.6% in the US. As a result, many businesses have struggled to fill vacancies during the year's first quarter.

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Payment Services Document Demo Management 205

Retail TouchPoints

AUGUST 16, 2022

IKEA U.S. is deploying fast electric vehicle (EV) chargers at more than 25 retail locations across the country via a partnership with Electrify America and Electrify Commercial. The initiative is part of the retailer’s plan to become circular and climate positive by 2030, which includes achieving zero-emissions home deliveries by 2025 and cutting relative emissions stemming from customer and co-worker travel in half by 2030.

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Travel Operations Customer Other 306

My Wife Quit Her Job

AUGUST 14, 2022

If you’re selling on Amazon in the United States and looking to expand your business to a new country, Canada is your best option. Right now, 23% of US marketplace sellers also sell on Amazon.ca. While Amazon.ca isn’t as big as Amazon.com, it’s growing fast and you can boost your sales by at least 10%. Even though selling on Amazon in Canada can seem intimidating, Amazon makes it convenient by handling the taxes for you and offering automated shipping and logistics with the NARF program(more bel

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Shipping 224

BigCommerce

AUGUST 19, 2022

“Knowing your numbers” has never been more important for merchants.

BigCommerce 283

BigCommerce eCommerce Supplies 283

Retail TouchPoints

AUGUST 17, 2022

Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Photo courtesy of Lids. Lids is continuing its brick-and-mortar expansion with its first store in Australia, focusing on the NBA and WNBA for the Melbourne shop. The retailer is planning to open a second Australia location with a brick-and-mortar store in Sydney later in 2022.

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Sporting Goods Fashion Customer Retail 301

Forrester eCommerce

AUGUST 16, 2022

Despite the heat wave across the United States, summer is quickly coming to a close. In just a few weeks, kids around the globe will be back in the classroom for a new year of learning. Loyalty marketers, you might consider joining them! Since early 2020, concerns for health and safety, supply chain issues, and […].

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Supplies Marketing Customer Loyalty B2C 195

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Salsify

AUGUST 16, 2022

After navigating through swarms of travelers at a crowded, unfamiliar airport, your eyes finally catch it: a driver holding a sign ascribed with your name. Or, perhaps you’ve lost your group of friends at a sporting event, and suddenly feel relief as you hear a familiar voice call your name above the thousands of other conversations around you.

Travel 147

Travel Events Other eCommerce 147

FastSpring

AUGUST 19, 2022

According to an OpenView survey, by 2023, 56% of SaaS companies will be using or expecting to test usage-based pricing, which they define as “a pricing model that enables customers to pay for a product according to how much they use it.”. Usage-based pricing (UBP) — or consumption pricing — is based on the amount of usage of a specific metric, such as gigabytes of storage used or the number of API calls made — over a period of time.

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Retail TouchPoints

AUGUST 16, 2022

Social platforms and the metaverse have given Gen Alpha a new way to share their voice, their creativity and their identities with the world. Kids Foot Locker sees this as an incredible opportunity to amplify and engage with its target audience. During this episode of Experience Insiders, Jill Feldman, VP and General Manager of Kids FootLocker shares how the evolution of Gen Alpha is inspiring new approaches to customer engagement, Back-to-School marketing and even the in-store experience.

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Management Marketing Customer 301

Forrester eCommerce

AUGUST 17, 2022

Is using CVSS scores for risk prioritization leading to misalignment and even mistrust in your organization? Find out in this Security & Risk event session preview.

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Events Management Operations Customer 195

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Ecommerce Platforms

AUGUST 17, 2022

The best content management systems are valuable tools for managing your online presence. Otherwise known as a “CMS”, a Content Management System allows companies to create blogs, membership sites and other websites with minimal effort. Thanks to a convenient backend, you won’t need any coding knowledge to get started with a CMS, which makes it ideal for business owners who don’t have a lot of technical experience.

Management 104

Management Payment Services Magento SEO 104

Store Growers

AUGUST 14, 2022

Fur parents will spend almost anything just to make sure that their pets are healthy and well-tended to. That’s why there is a never ending stream of new pet brands and products emerging. Many of these brands are using Google Ads to advertise, resulting in a very competitive marketplace. In this article, we’ll have a closer look at the different places in the Google network where you can advertise your pet products.

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Shipping Costs Shipping Games Technology 103

Retail TouchPoints

AUGUST 17, 2022

Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Raymond has had the post on an interim basis since the May 2022 departure of former CMO Greg Revelle. Christie Raymond. Raymond has been with Kohl’s since 2017, beginning as SVP, Media and Personalization and promoted to EVP, Customer Engagement, Analytics and Insights in June 2020.

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RetailDive

AUGUST 18, 2022

The new 33-piece Brilliance collection has diamonds made with renewable energy, and includes 100% recycled silver and gold.

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Ecommerce Platforms

AUGUST 17, 2022

With the best free dropshipping suppliers, there’s no fee to pay to access a relationship with a dropshipping manufacturer. This means business leaders can avoid the extra costs often associated with setting up a business and pay only for the costs of creating and shipping their chosen products. Dropshipping has become one of the most effective ways to start a business in today’s digital landscape.

Shipping Costs 104

Shipping Costs Shopify Order Fulfillment Shipping 104

Store Growers

AUGUST 18, 2022

The hardest part about getting started with Search Ads is that there is a lot of work that needs to happen before you can launch. Think about things like researching keywords, organizing ad groups, and writing ads. Google Dynamic Search Ads allows you to speed things up by automating some of those parts. That allows you to cover a large number of search queries and pages with a relatively low amount of effort.

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Recommendation Article SEO Other 91

Retail TouchPoints

AUGUST 18, 2022

An Amazon warehouse in Castleton, N.Y. is the latest of the ecommerce giant’s to seek unionization, according to the National Labor Relations Board. The Amazon Labor Union, which led one successful and one unsuccessful unionization push at Staten Island, N.Y. warehouses earlier in 2022, filed the petition. The union would represent approximately 400 workers at the Castleton warehouse, including many associates who worked an average of four hours or more per week during the 13 weeks immediately p

eCommerce 279

eCommerce Retail 279

Salsify

AUGUST 18, 2022

It sounds simple — keep your products in stock and keep your customers happy.

Customer 147

Customer 147

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Ecommerce Platforms

AUGUST 17, 2022

Etsy print on demand apps are becoming increasingly popular at a time when more creative professionals are looking to start their own business. Currently, Etsy is one of the most popular creative marketplaces in the world. It’s where customers go to find unique items and hand-made creations unlike anything else on the web. It’s also where potential business leaders can make a small fortune selling their designs.

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Shipping Costs Merchant Services Payment Services Shipping 104

RetailDive

AUGUST 19, 2022

The retailer has lost sales and market share all while experiencing mounting losses. And without a leader at the helm, it faces an inflection point.

Marketing 109

Marketing Retail 109

Retail TouchPoints

AUGUST 16, 2022

While only a small number of retail stores have unionized, the growing popularity of the movement may herald of what’s to come. More than two-thirds ( 68% ) of Americans approve of unions, the highest level in half a century, according to a Gallup poll. Overall union participation has remained steady in the past several years, but positive perception of unions is steadily growing from its nadir in the late 2000s.

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Operations Other Retail Definition 277

RetailWire

AUGUST 19, 2022

Mary Dillon has been named CEO of Foot Locker. The former CEO of Ulta Beauty will replace Richard Johnson who will serve as executive chairman. Ms. Dillon is being tasked with upping Foot Locker’s digital game. “Ninety-nine percent of our customers connect with us digitally but only 20 percent buy digitally,” Mr. Johnson said. “How can we create a better experience for them to click and buy?”.

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Games Customer Article 98

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Hosted by the BigCommerce ecommerce platform, the Make it Big Conference is one of the must-attend events for entrepreneurs and ecommerce professionals from all backgrounds and experience levels. .

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BigCommerce Workshop eCommerce Platforms Small Business Retail 104

RetailMinded

AUGUST 18, 2022

A 2021 report revealed that the world’s five largest tech companies – Amazon, Apple, Facebook, Google and Microsoft, only have a workforce of about 34% women. This statistic may come as a surprise, a disappointment, or even a hopeful promise depending on your perspective of tech, women leaders, and employment in general. But what can’t be perceived as one way or the other is that women in tech have come a long way over the last few decades.

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Technology Supplies Travel Presentation 98

Retail TouchPoints

AUGUST 17, 2022

Resale platform ThredUP has debuted a new, light-hearted marketing ploy in its ongoing battle against “fast fashion addiction,” mere days after announcing it was joining the ranks of tech companies cutting staff amid an economic slowdown. Strong Q2 Masks Impending Slowdown. On Aug. 15 ThredUP Co-founder and CEO James Reinhart announced during a Q2 earnings call that the company would lay off approximately 15% of its corporate workforce and close its processing center in Vernon Hill, Ill.

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Fashion Fulfillment Consumer Events 276

RetailDive

AUGUST 18, 2022

With some relief at the pump for consumers in July, retail sales held steady against inflation. But the rest of the year could be tough as the holidays approach.

Consumer 101

Consumer Retail 101

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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

Consumer