Quinn’s Spar Group hits home delivery milestone

By Liz Wells in Industry News 23rd February 2021

Quinn’s Spar Group, which owns two Spar stores in Cookstown, Co Tyrone in Northern Ireland, has served more than 6,000 home deliveries in 10 months since setting up the service for the local community.

Quinns-Spar-have-been-making-home-deliveries-during-the-pandemic.jpg

Co-owner Martina Kilpatrick began home deliveries shortly after the initial national lockdown in April for those living in the Cookstown area.

The retailer uses Appetite a home delivery, click-and-collect, and food-to-go app that can be fully linked with the EDGEPoS EPOS system, ensuring live stock reporting and back office at the same time.

Kilpatrick said: “The service was established as a community service during the lockdown for the vulnerable and self-isolating and for those who wanted the local service they were used to from visiting the Quinn’s Group of stores.

“From the start our home deliveries quickly grew, peaking at £21,101 for the month of May. Our delivery service is available from 10am to 10pm Monday – Sunday and we do find that the majority of our orders are placed for same day delivery.”

Kilpatrick said that around 90% of Appetite users are new customers.

She added: “The average basket in Westland Road Spar is £54.00, but the Appetite orders range from £30.00 to £250.00 per transaction. 85% of orders received are home delivery versus 15% click-and-collect, with Friday and Saturday being the busiest in app order days.

“We are providing a unique local and community service to our loyal shoppers and that’s why they keep shopping with us.”