humans-of-smile-sarah-on-customer-experience 
Smile.io
NOVEMBER 17, 2021
We’re sorry to keep you waiting, Sarah” the barista said. The fact that Starbucks trains its baristas to leverage this information to create a better customer experience isn’t particularly surprising, especially since Starbucks has always focused on a consistent and familiar experience across their stores.
ChannelAdvisor
DECEMBER 12, 2019
Customers are spoiled with choices but are more discerning and expect more for their dollar. So, how is it possible for a brand to create that one “wow” experience in a sale, to make sure that it retains its current customers and also attracts more for the holiday season? Custom packaging is an important aspect of branding.
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