Manufacturing Lessons from a Nike Veteran
eCommerceFuel
SEPTEMBER 21, 2018
They have all their own data centers where they actually can touch the hardware, so if you hop on the phone with them and they’re having an issue or something, they don’t have to call a server firm 4,000 miles away. Thirty-minute reply time for customer service and for hardware swap, which is pretty cool. Kristina : Yeah.
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