NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences
Retail TouchPoints
JANUARY 13, 2021
Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short.
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