Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Content creation : Consumers make a personal choice to shop with a retailer and expect a tailored experience reflecting that decision.

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PERQ

FEBRUARY 18, 2020

The post With Digital Sales Training, Furniture Retailer Connects Better with Online Shoppers appeared first on PERQ.

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Retail Blog Customer Marketing 36

PERQ

FEBRUARY 18, 2020

The post With Digital Sales Training, Furniture Retailer Connects Better with Online Shoppers appeared first on PERQ.

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Retail Blog Customer Marketing 36

Retail TouchPoints

AUGUST 5, 2021

Landing International , a B2B ecommerce and technology platform built for the beauty and wellness industry, is leveraging digital solutions to help increase brand inclusivity and diversity in retail. Landing also has launched a digital retail training feature that helps brands reach retail associates online.

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Retail B2B Technology Information 264

Retail TouchPoints

JULY 19, 2023

According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Offer leadership and soft skills training Store associates are busier than ever.

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Technology Mobile Customer Experience Download 223

Retail TouchPoints

APRIL 6, 2023

billion in retail sales annually through more than 500 owned retail stores, 7,000 wholesale accounts and ecommerce in 35 countries. “As Along with the great brands and impressive global reach that will come with this acquisition, we see Boardriders’ potential as a thriving online marketplace under Authentic’s ownership.

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eCommerce Platforms Definition Management eCommerce 258

Retail TouchPoints

FEBRUARY 21, 2023

However, the experiences of African-Americans in most retail stores, when they are in the best possible position to buy, does not reflect any interest in capturing this buying power. In colloquial terms, retailers are “leaving money on the table” — a lot of money on the table. trillion by 2024. not just a one-time event).

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Retail TouchPoints

AUGUST 28, 2020

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail orders as of April 2020. Ensure Training Is Top-Notch. Start By Setting Teams Up For Success.

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Customer eCommerce Customer Experience Retail 264

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind. and it is working.

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Retail TouchPoints

MARCH 4, 2022

The number of online purchases has skyrocketed, with many people embracing the “click-and-collect” method. On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. Retailers have turned to algorithms to reach these pandemic-era demands.

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Retail TouchPoints

NOVEMBER 18, 2022

Organized retail crime (ORC) is a growing concern for retailers of all sizes. Groups of professional thieves are systematically targeting retail establishments to steal easily resold merchandise such as pharmaceuticals, groceries, diapers and beauty supplies.

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Retail TouchPoints

NOVEMBER 6, 2023

“Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement. “We The department store retailer also is trying to capture the attention of gift-givers by zeroing in on services that make their lives easier.

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Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 2: AR for Employee Training.

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Retail Operations Technology Travel 312

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. In the midst of these accelerated changes, few jobs have changed more than retail work.

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Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Luckily for them, they don’t have to be.

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Shipping Costs Retail Supplies Fulfillment 289

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

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Gifts eCommerce Recommendation Technology 278

Retail TouchPoints

SEPTEMBER 8, 2022

Retail crime is on the rise, and it’s affecting companies of all sizes. The National Retail Federation (NRF) estimates that organized retail crime cost stores an average of $1 billion in sales in 2020, up more than 50% over the last five years. Retail Crime is a National Issue.

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Small Business Retail Retail Technology Other 298

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand.

Travel 241

Travel Clothing Technology Customer Loyalty 241

Retail TouchPoints

MAY 22, 2023

To combat retail theft, NYC Mayor Eric Adams, alongside other city and state leaders, announced a comprehensive plan on May 17, 2023 that will bring together increased law enforcement efforts and enhanced social service programming and resources to prevent shoplifting across the city.

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. What Is Buy Online, Pick Up In-Store (BOPUS)?

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eCommerce Shipping Multi-channel Small Business Retail 282

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

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Retail Recommendation Games Consumer 289

Retail TouchPoints

AUGUST 30, 2021

Gap reported net sales of $4.2 billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Other retailers have implemented size-fitting options with good results.

eCommerce 279

eCommerce Apparel Clothing Technology 279

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters. Similarly, 57.8%

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Retail TouchPoints

MARCH 7, 2022

With industries around the world showing interest in the metaverse, retail leaders are facing the exciting opportunity to follow suit and provide customers with the ease of online shopping without compromising the benefits of the physical experience.

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Retail Department Stores Games Accessories 358

Retail TouchPoints

NOVEMBER 23, 2020

Pandemic fatigue is spilling over into the retail experience. Your contact center agents are trying to pacify upset callers who are new to online ordering or experience delivery problems. Your seasonal sales strategy won’t matter unless your frontline associates have the support they need to execute it. Resilience Training.

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Reference Management Customer Operations 263

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur is aligning its brick-and-mortar retail model with shifting client needs through: Elements including M.M. Retail TouchPoints (RTP): What was M.M. LaFleur’s inspiration for expanding from a showroom model into a traditional retail space? Twidwell: Absolutely.

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Retail TouchPoints

FEBRUARY 20, 2023

Digital signage looks vastly different today from my early days working for a niche hardware manufacturer developing simplistic solutions for groceries and customer-facing retail applications. What do Immersive Retail Experiences Look Like in Practice? Digital signage then was quite simplistic.

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Retail Sporting Goods Gifts Management 246

RetailMinded

FEBRUARY 1, 2024

Retail and 2024 are both in full swing, and both the year and commerce kicked off at the National Retail Federation in New York City in early January. Hearing well respected leaders explain why they value AI or other technologies that are bringing retail to life. There’s new tech that is doing on demand retail staffing.

Retail 119

Retail Point of Sale Merchant Services Technology 119

Wiser

JANUARY 8, 2024

Retail price checks, an essential aspect of retail, involve monitoring and updating the prices of goods within a store. While essential to the retail operation, in-store price checks bring their own set of hurdles. The growing complexity of these tasks highlights the need for new ways to simplify retail price checks.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

DECEMBER 1, 2020

Additionally, the move will create backroom space for items that are sold online but wouldn’t normally appear on the sales floor, further enhancing fulfillment capabilities. The shift will give these stores more space for staging in-store pickup and additional support for ship-from-store transactions.

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Fulfillment Shipping Omnichannel Operations 154

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Training and incentives can encourage associates to adopt this role of brand ambassadors. Retail employees interact directly with customers, making them the face of a brand.

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Social Media Retail Events Recommendation 148

Retail TouchPoints

MARCH 2, 2021

The retailer is seeking to be “more responsive and flexible as we continue to refine our operating model going forward in response to the incredibly rapid change and how customers want to shop with us,” said CEO Corie Barry during an earnings call. Best Buy’s online sales rose 144.4%

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Fulfillment Supplies Operations Shipping 167

Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

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Retail POS Apparel Department Stores 278

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Retail is dominated by younger workers from Generations X, Y, and Z. In today’s retail environment, multiple tools can substitute for traditional methods.

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Marketing Retail Information Customer Retention 246

Retail TouchPoints

FEBRUARY 9, 2022

But what about when a luxury retailer wants to have a bit of playful fun? These benefits are just a few reasons why “luxury retailers are the ones that have embraced pop-ups the most” in recent years, according to Sterling Plenert, SVP at CallisonRTKL in an interview with Retail TouchPoints.

Food and Beverages 264

Food and Beverages Social Media Operations Automotive 264

Retail TouchPoints

MAY 18, 2022

The value of blending digital innovation with environmental design to create next-generation retail experiences is the message Tom Philipson, Founder and CEO of strategy and design firm YourStudio , shared during the design:retail Conference and Expo session titled Radical Retail: Connected Future at the Retail Innovation Conference and Expo.

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Retail Clothing Consumer Customer 284