Retail TouchPoints

AUGUST 24, 2023

AI can be trained to feel more personal, but proceed with caution. Moving from top-of-funnel to online conversions, generative AI can help digital marketers in at least three significant ways. Content creation : Consumers make a personal choice to shop with a retailer and expect a tailored experience reflecting that decision.

Toys 240

Toys B2C Social Media Accessories 240

PERQ

FEBRUARY 18, 2020

The post With Digital Sales Training, Furniture Retailer Connects Better with Online Shoppers appeared first on PERQ.

Retail 36

Retail Blog Customer Marketing 36

PERQ

FEBRUARY 18, 2020

The post With Digital Sales Training, Furniture Retailer Connects Better with Online Shoppers appeared first on PERQ.

Retail 36

Retail Blog Customer Marketing 36

Retail TouchPoints

AUGUST 5, 2021

Landing also has launched a digital retail training feature that helps brands reach retail associates online. With the tool, brands can upload product information into templated training sheets that can be shared with sales associates via a simple link or QR code.

Retail 264

Retail B2B Technology Information 264

Retail TouchPoints

SEPTEMBER 1, 2021

Workwear brand Carhartt is recognizing the importance and value of labor by teaming up with heavy metal band Metallica’s All Within My Hands foundation, with the goal of training a new generation of skilled workers.

Other 327

Other Marketing 327

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. BigCommerce’s Global B2B Buyer Behavior Report highlights that 74% of B2B buyers now prefer online platforms for their purchasing needs.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

AUGUST 28, 2020

In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail orders as of April 2020. Whether customers are making purchases online or eventually return to brick-and-mortar options, the customer experience (CX) is continuing to serve as a powerful differentiator for brands.

Customer 264

Customer eCommerce Customer Experience Retail 264

Retail TouchPoints

FEBRUARY 21, 2023

I personally have been followed around stores, pointed to the ‘on sale’ section without asking, and been completely ignored when seeking help from sales associates. They will avoid sampling to prevent accusations of shoplifting, and less sampling leads to less sales. not just a one-time event).

Retail 217

Retail Customer Experience Events Clothing 217

Retail TouchPoints

JULY 19, 2023

After all, these are the people cultivating shopper relationships and driving the majority of retail sales. We put great effort into ensuring that our benefits package resonates with employees’ needs,” said Kelley Kurtzman, SVP of Consumer Field Sales at Verizon.

Technology 185

Technology Mobile Customer Experience Download 185

Retail TouchPoints

APRIL 6, 2023

billion in retail sales annually through more than 500 owned retail stores, 7,000 wholesale accounts and ecommerce in 35 countries. “As Along with the great brands and impressive global reach that will come with this acquisition, we see Boardriders’ potential as a thriving online marketplace under Authentic’s ownership.

eCommerce Platforms 229

eCommerce Platforms Definition Management eCommerce 229

Retail TouchPoints

DECEMBER 21, 2020

Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. 2: AR for Employee Training. As physical stores reopen, even seasoned employees will have to undergo new forms of training to ensure that social distancing and cleanliness guidelines are followed.

Retail 312

Retail Operations Technology Travel 312

Retail TouchPoints

MARCH 4, 2022

The number of online purchases has skyrocketed, with many people embracing the “click-and-collect” method. Machine learning and deep learning algorithms are powered by AI, and they need to be trained with large datasets in order to generate insights and predict future trends. ” How Does it Manifest in Retail?

Retail 276

Retail Consumer Recommendation Clothing 276

Retail TouchPoints

AUGUST 30, 2021

Gap reported net sales of $4.2 billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. The deal was brokered by Gap’s Strategic Growth Office, a unit that seeks out investments that fuel growth and accelerate new capabilities across Gap’s brands.

eCommerce 279

eCommerce Apparel Clothing Technology 279

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. Then came the challenges of COVID-19 and even the holdout businesses — local restaurants, corner shops, discount outlets — were scrambling to go online. Conduct Background Screening and Provide Ongoing Training.

Supplies 293

Supplies Retail Fulfillment Point of Sale 293

Retail TouchPoints

FEBRUARY 17, 2023

The best retail teams train each day to keep sharp and connected to the company and to the customer. Companies such as Sephora and Nordstrom have formalized training programs available virtually and physically and offered to new and exsisitng team members. and it is working.

Games 273

Games Social Media Retail Outdoor 273

Kissmetrics

OCTOBER 13, 2021

You have three months left to hit your sales targets and end the year on a high note. Your sales pipeline is dry. I’ve compiled some of my top strategies which will help you increase B2B sales and smash your Q4 targets. Let’s dive in and open the B2B sales flood gates. 10 Ways to Increase B2B Sales.

B2B 290

B2B Social Media Shipping Costs Marketing 290

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 267

Omnichannel Shipping Costs Operations Fulfillment 267

Retail TouchPoints

NOVEMBER 6, 2023

“Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement. “We The department store retailer also is trying to capture the attention of gift-givers by zeroing in on services that make their lives easier.

Gifts 212

Gifts Department Stores Shipping Events 212

Kissmetrics

DECEMBER 23, 2021

” Put more simply, the metaverse is a currently hypothetical version of the internet that supports online 3-D virtual environments. This is done through personal computing (a current example is the online game Second Life ), virtual reality headsets, and augmented reality headsets. Virtual Training or Classes.

Games 363

Games Arts Events eCommerce Platforms 363

Retail TouchPoints

JUNE 13, 2023

In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. When used (and trained!) Third-Party Payment Options Third-party payment options like PayPal and Google Pay have been around for a while (and continue to be popular options for online shoppers).

eCommerce 314

eCommerce Payment Services Conversion Optimization Payments 314

Retail TouchPoints

NOVEMBER 18, 2022

The annual survey of retail loss prevention experts found that almost nine out of 10 participating retailers reported an increase in overall risk for their company, with fraud increasing both in-store and online. Scott Thomas is National Director of Sales, Signature Brands, at Genetec.

Retail 281

Retail Operations Magazine Shopping Carts 281

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. However, it requires synergy between online commerce channels and physical retail to succeed.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

Retail TouchPoints

NOVEMBER 4, 2022

It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Getting last-mile delivery right is important for companies in a world quickly becoming consumed with online shopping. The delivery experience has become an extension of a retailer’s brand.

Shipping Costs 275

Shipping Costs Retail Supplies Fulfillment 275

Retail TouchPoints

NOVEMBER 23, 2020

Your contact center agents are trying to pacify upset callers who are new to online ordering or experience delivery problems. Your seasonal sales strategy won’t matter unless your frontline associates have the support they need to execute it. Your typical customer service training doesn’t cover “pandemic-induced hysteria.”

Reference 245

Reference Management Customer Operations 245

Retail TouchPoints

DECEMBER 1, 2020

Additionally, the move will create backroom space for items that are sold online but wouldn’t normally appear on the sales floor, further enhancing fulfillment capabilities. The shift will give these stores more space for staging in-store pickup and additional support for ship-from-store transactions.

Fulfillment 150

Fulfillment Shipping Omnichannel Operations 150

Retail TouchPoints

SEPTEMBER 8, 2022

The National Retail Federation (NRF) estimates that organized retail crime cost stores an average of $1 billion in sales in 2020, up more than 50% over the last five years. When it comes to actual frontline employees, you’ve got to train them,” said Vadakkepatt.

Small Business Retail 286

Small Business Retail Retail Technology Other 286

Groove

OCTOBER 2, 2023

As a generative pre-trained transformer (GPT), it's built on the structure of GPT-4, making it a large language model that predicts the probability of what words might follow in a sequence. This tool harnesses artificial intelligence to generate a wide array of marketing and sales content quickly and efficiently.

Merchant Services 195

Merchant Services Social Media SEO Blog 195

Groove

OCTOBER 2, 2023

As a generative pre-trained transformer (GPT), it's built on the structure of GPT-4, making it a large language model that predicts the probability of what words might follow in a sequence. This tool harnesses artificial intelligence to generate a wide array of marketing and sales content quickly and efficiently.

Merchant Services 195

Merchant Services eCommerce Social Media SEO 195

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

Gifts 264

Gifts eCommerce Recommendation Technology 264

Kissmetrics

DECEMBER 30, 2020

These networks often offer reporting tools, training, and other resources to help you become a successful affiliate marketer. Then, they are paid a small commission (usually around 5%) for each sale. Here are a few other considerations when comparing the top affiliate networks: Commission rates : How much will you earn per sale?

Merchant Services 297

Merchant Services Marketing Payments Payment Services 297

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? For every $92 spent on marketing, only $1 is converted to a sale.

Retail 273

Retail Recommendation Games Consumer 273

Kissmetrics

JUNE 23, 2020

And with only 12% of sales taking place online , you can expect there to be massive growth in the years to come. So if you want to create an online business, one of the best ones to create is an e-commerce store. And, most importantly, how do you get sales? Lesson #2: Sales Channels. Lesson #2: Sales Channels.

eCommerce 363

eCommerce eCommerce Marketing Marketing Multi-channel 363

Ecommerce Platforms

MARCH 27, 2020

If you are a manufacturer, wholesaler, distributor or otherwise engage in B2B sales, you can’t help but notice the trend to more online sales. According to Forrester research, 74% of B2B buyers research more than half of their purchases online. Support and Training. Who is Oro Inc.? Been used in 100+ countries.

B2B 195

B2B eCommerce Platforms Multi-channel B2C 195

Retail TouchPoints

MAY 22, 2023

Among the plan’s prevention and intervention strategies are: Establishing two new diversion programs — “Second Chance” and “Re-Engaging Store Theft Offenders and Retail Establishments” (RESTORE) — to allow nonviolent offenders to avoid prosecution or incarceration by meaningfully engaging with services to help address underlying factors that lead to (..)

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Retail TouchPoints

AUGUST 23, 2023

Retailers need to make sure their in-store and online spaces can meet those demands. With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience.

Travel 212

Travel Clothing Technology Customer Loyalty 212

Retail TouchPoints

FEBRUARY 15, 2024

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

Live Chat 240

Live Chat Social Media eCommerce Consumer 240

Wiser

NOVEMBER 13, 2023

Training and incentives can encourage associates to adopt this role of brand ambassadors. Their direct communication with customers offers an authentic, human touch often lacking in online interactions. These associates are trained to offer personalized styling advice, creating a shopping experience that feels exclusive and premium.

Social Media 148

Social Media Retail Events Recommendation 148