Retail TouchPoints

JUNE 22, 2021

Retail as we know it is transforming. Technology continues to shape customer behavior, setting new levels of expectation for brands to provide fast, exciting, meaningful and convenient experiences. Yes, the rules of retail are changing, but the human needs and desires that retail fulfils are not.

Social Media 215

Social Media Retail Automotive Consumer 215

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

iVend

APRIL 14, 2021

Ask any retailer about the most important strategic imperative they have right now and the chances are that ‘Digital Transformation’ will be at the top of the priority list. Some retailers are already some way down the digital transformation path, whilst others are only just starting their journey.

Retail 98

Retail Point of Sale Technology Operations 98

Retail TouchPoints

SEPTEMBER 16, 2022

And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context. Context is essentially what the Retail Influencer CEO Forum was designed to provide. Gen Z has grown up immersed in technology. Access to Community.

Social Media 328

Social Media Retail Games Consumer 328

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? While investing further in technology during a downturn sounds counterintuitive, a recent McKinsey report talked about why that’s a winning strategy.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Fabric Blog

APRIL 22, 2024

In the previous post, Never Miss A Sale , we announced the availability of order fulfillment logic (OFL) which allows retailers to orchestrate and optimize how your distributed order management (DOM) system works across the order fulfillment process, as part of fabric OMS. To survive, businesses need to achieve faster ROI than ever before.

Social Media 52

Social Media Merchant Services Order Fulfillment Webinar 52

OrderDynamics

JUNE 5, 2018

Should the Word Omnichannel Stay? Mike Cassidy wrote a post called “ Omnichannel is not a word, please stop saying it. ” Several colleagues have argued that we need to just call it ‘commerce’ or just ‘retail’. Several colleagues have argued that we need to just call it ‘commerce’ or just ‘retail’. Retail: Just Not Enough.

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Omnichannel Retail Channel Article 50

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. In a recent McKinsey study , digital leaders in retail banking saw a 19.3% MACH helps them do it — and fast.

Customer Experience 289

Customer Experience Technology Customer Retail 289

Wiser

APRIL 24, 2018

Brand loyalty does still exist, but at the end of the day, your shoppers want to get their items as quickly as possible (regardless of which retailer they buy it from). Here are the top ways to embrace technology to thrive in the new retail reality. Many retailers are installing self-service kiosks in their stores.

Omnichannel 87

Omnichannel Technology Retail Shipping Costs 87

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. Technology isn’t a solution in and of itself.

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

Dynamic Action

SEPTEMBER 6, 2023

Luxury has seen a shift online, an increased focus on technology to understand customers, and discrepancies in spending based on geographies. To stay ahead in the changing landscape, luxury brands must embrace digital transformation by adopting retail intelligence solutions.

Marketing 62

Marketing Retail Omnichannel Technology 62

Retail TouchPoints

AUGUST 25, 2020

Non-essential retailers around the world have been devastated by COVID-19, with many experiencing everything from store closures to unprecedented drops in sales. To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed.

Payment Services 306

Payment Services Retail Social Media Payments 306

365 Retail

MAY 23, 2023

While it’s often perceived that the culture of shopping malls is an exclusive American tradition, the truth is that the United Kingdom has consistently been at the forefront in the retail landscape, establishing pioneering shopping centres long before others. But we’ll see retailers, too, having to adapt to the new reality.

Food and Beverages 52

Food and Beverages Leisure Department Stores Toys 52

Retail TouchPoints

JULY 2, 2021

After nearly 18 months of seismic changes and Olympics-caliber pivots, retailers are beginning to take a breath and examine what’s happened to the industry — and even more important, what’s going to be most vital moving forward. Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support.

Merchant Services 187

Merchant Services Technology eCommerce Customer Experience 187

RTP blog

MARCH 8, 2019

By Ed King, HighStreet Collective Since we started our consultancy, HighStreet, in mid-2017, it’s become painfully clear that legacy retailers have had a difficult time with their “omnichannel” and in-store innovation efforts. The retail bar has been re-set, and there are new table stakes.

eCommerce 150

eCommerce Retail Merchant Services Payments 150

Kibo

MAY 24, 2022

The direct-to-consumer (D2C) retail model is in trouble. D2C retailers differ from traditional retailers by removing middlemen in favor of producing their own products and selling them directly to end consumers. There are several things shifting in the current retail environment, creating big headaches for D2C brands.

Shipping Costs 62

Shipping Costs Retail Shipping Supplies 62

iVend

NOVEMBER 10, 2021

Home improvement and hardware retail has been one of the retail success stories of the pandemic. Deemed essential businesses in many countries, they were allowed to stay open when other retailers had to shut their doors. iVend Retail for Hardware iVend helps retailers achieve omnichannel retailing excellence.

Customer Experience 52

Customer Experience Customer Retail Omnichannel 52

Smile.io

FEBRUARY 7, 2023

From the start of the pandemic to the accelerated growth of online retail. Quite the opposite, Retail Dive reports ecommerce sales in Q4 of 2022 reached their highest quarterly level ever at $332.2 billion. ” Koshi Samarasinghe, Shopify Koshi Samarasinghe from Shopify Consumers have more power than ever in retail and ecommerce.

eCommerce 95

eCommerce Shipping Costs Merchant Services Social Media 95

Blue Acorn

JUNE 6, 2017

In the past 5 years, a great deal of new technology has emerged, but how much of that will truly be adopted by the industry through 2022? And sorry wishful thinkers, physical retail will still play a vital role. And sorry wishful thinkers, physical retail will still play a vital role. Enhanced Retail Experiences.

Technology 72

Technology eCommerce Mobile Games 72

Retail TouchPoints

SEPTEMBER 13, 2021

Many industry experts commented on the speed with which retailers — even those that had been slow to embrace online sales, such as grocers — pivoted their operations in the suddenly ecommerce-heavy environment of 2020. Omnichannel Offerings for Channel-Agnostic Consumers. Omnichannel Offerings for Channel-Agnostic Consumers.

eCommerce 303

eCommerce White Paper Omnichannel BigCommerce 303

ROI Revolution

DECEMBER 2, 2021

Retail sales as a whole still saw significant yearly growth on Black Friday according to data from Mastercard SpendingPulse. As a result, retailers had less of a need for their shipping containers, and the containers were put away and saved for later. US retail ecommerce revenue was just $285.9 growth this year. million by 2022.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

Last month marked the ninth month in a row of total retail sales growth as the world recovers from a pandemic that led to total retail sales declining 10.5% Total retail sales were up 11% year-over-year this June, a 10.4% of all retail sales ( eMarketer ). When it comes to large retailers and department stores, 58.2%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JANUARY 5, 2022

Retail ecommerce has nearly doubled since the coronavirus pandemic started. Retail as a whole saw tremendous growth last year. of all retail sales. That means total retail sales growth will amount to 2.5% of total retail sales. of all retail sales. Retail TouchPoints). growth over 2020. eMarketer).

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JULY 1, 2021

After surging nearly 34% in 2020 due to the pandemic, ecommerce retail sales are expected to grow a more modest 13.7% Total retail sales will reach a record $5.86 Retail sales will remain steady at around 3.5% Retail sales will remain steady at around 3.5% yearly growth, with ecommerce at 13% and total retail at 3.4%.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

The pandemic accelerated consumer adoption of virtual technology, with monthly augmented reality (AR) users surging to 83.7 Mobile retail commerce sales grew 31.5% By 2022, mobile retail revenue will pass $432 billion, a 25.1% Many retailers have been forced to carefully rethink their strategy in light of COVID-19.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2021

As a result, retailers had less of a need for their shipping containers, and the containers were put away and saved for later. But this year, consumer demand for products surged earlier than expected – and retailers and container companies weren’t prepared. US retail ecommerce revenue was just $285.9 growth this year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Every industry has undoubtedly been impacted by the COVID-19 pandemic – but the apparel and retail industry has felt some of the biggest shockwaves. Digital was crucial to apparel’s survival last year. Omnichannel retailers Kohl’s and Nordstrom Inc.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

MAY 6, 2021

Many retailers have been forced to carefully rethink their strategy in light of COVID-19. At the same time, the retail giant is shutting roughly 30% of its North American stores. Omnichannel retailers Kohl’s and Nordstrom Inc. Today, 76% of shoppers say that convenience is priority #1 when choosing a retailer.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Many retailers have been forced to carefully rethink their strategy in light of COVID-19. At the same time, the retail giant is shutting roughly 30% of its North American stores. Omnichannel retailers Kohl’s and Nordstrom Inc. Today, 76% of shoppers say that convenience is priority #1 when choosing a retailer.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

SEPTEMBER 2, 2021

Computers and consumer electronics represent 22% of all retail ecommerce sales. How apparel retailers & brands have responded to the pandemic. Many apparel retailers have been forced to carefully rethink their strategy in light of COVID-19. Omnichannel retailers Kohl’s and Nordstrom Inc. increase over 2019.

eCommerce 78

eCommerce Social Media Payment Services Payments 78