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[BFCM 2021] 5 ways to ensure great e-commerce customer support

lateshipment

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. Why is Customer Support Imperative During BFCM 2021?

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Talking Shop: Itzy Ritzy’s Baby Steps to Big BFCM Success

Smile.io

With BFCM quickly approaching, we asked Itzy Ritzy how its loyalty program, Ritzy Rewards played a role in its holiday sales strategy. Using a loyalty program before, during, and after BFCM It’s almost here… The Super Bowl of ecommerce—Black Friday Cyber Monday, better known as BFCM.

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Don’t Risk Holiday Season Sales: How to Protect Your E-Commerce Store From Data Disasters

RTP blog

Efficient use of time and resources is essential during the madness of BFCM, especially if a retailer is spending a lot of time updating themes and products across multiple stores. For an event like BFCM, we often recommend starting a code-freeze 10 days before the main event.

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Cyber Week 2021 Was Slow, but Retail is Still on Track for a Record-Breaking Holiday Season

Retail TouchPoints

from 2019, according to Sensormatic Solutions ). The other reason for less-than-exciting sales during the Black Friday-Cyber Monday (BFCM) period was the elongated holiday season, which retailers have been “stretching” both to ease last mile delays and to forestall potential disappointment due to out-of-stocks as the holidays grow nearer.

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. How to Get the Most Value From Your Loyalty Program This Season.

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Consumers Are Feeling The Pinch – But So Are Retailers. Can Black Friday Even Happen This Year? 

RetailMinded

So, arguably, one solution for those wanting a more profitable holiday trading period would be to reduce the number and size of discounts – or boycott Black Friday completely. However, they have to go into BFCM with a strategic and intelligent approach, discounting only the slow movers and excess stock. A Festive Fix.

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5 Black Friday and Cyber Monday Tips for Software and SaaS Businesses

FastSpring

Your site and app will probably experience traffic spikes that you will only see during BFCM. Here are some of our foolproof tips to make this year’s BFCM a success. Everyone hopes for a traffic boost during BFCM, but you want to make sure you’re getting the right type of traffic. But it’s not that simple. Promotional calendar.