Retail TouchPoints

NOVEMBER 14, 2023

“In our first conversation with [SMS CEO and Founder] Annie Bevan, she kept repeating that ‘You have to be specific about what you mean and what you can do,’ when it comes to sustainability initiatives,” said Davies in an interview with Retail TouchPoints.

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Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. for a lot longer than it has in the UK.

Books 289

Books Omnichannel Payments Mobile 289

Retail TouchPoints

FEBRUARY 7, 2024

There are exceptions of course, and there are certain retailers that are ahead of the curve when it comes to applying digital tactics in stores, but for the most part the best retailers have been able to do is use their websites, apps and social feeds as listening tools to understand what their consumers want.

eCommerce 285

eCommerce Electronics X-cart Point of Sale 285

Retail TouchPoints

MARCH 13, 2024

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. But the heyday of “home shopping” in that context is now firmly behind us.

Home Shopping 278

Home Shopping Consumer Toys Social Media 278

FastSpring

MARCH 15, 2024

Todd said that “One thing that we found is that many marketplaces were not cannibalistic with our own direct-to-consumer channels. If you look at last year, I think it was 38 titles a day [that were being released] just on [the Steam] platform, so it’s easy to get lost. They were actually aggregate helpful, right?

Games 186

Games Marketing Events Merchant Services 186

Retail TouchPoints

JANUARY 22, 2024

I like to joke and say that we specialize in the areas of poo, periods, pee and snot,” said Andy Ford, Global Head of Product Design at Kimberly-Clark in an interview with Retail TouchPoints. But now, consumers expect to be able to connect directly with the brands they see on their supermarket’s shelves.

Consumer 264

Consumer Customer Information Customer Experience 264

Retail TouchPoints

JANUARY 10, 2024

That means he studies culture and how we as humans live, interact and respond emotionally and physically to the world around us in order to help brands shape their physical experiences. When you do that kind of study, it frees you to think about who the end user is.” That’s how you become reactive.

Retail 276

Retail Consumer Arts Information 276

Retail TouchPoints

JANUARY 18, 2023

Following two lockdown-induced boom years, online retailers that were once investor and media darlings – Peloton , Stitch Fix , Rent the Runway , Poshmark , to name just a few — are now struggling for survival. Cook sat down with Retail TouchPoints to share what separates the strong from the weak in the tumultuous world of ecommerce today.

eCommerce 275

eCommerce B2C Online Retail B2B 275

Retail TouchPoints

APRIL 14, 2023

The platform is founded and led by Romney Evans, who also co-founded the successful fit technology solution True Fit , which is now used by close to 20,000 brands. Retail TouchPoints: So what are you trying to do differently with Shoptrue? We’re really trying to harmonize two ideas.

Fashion 264

Fashion Merchant Services eCommerce Recommendation 264

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. How did you see that conversation shift in 2023, and where do you think it’s headed in 2024?

Supplies 282

Supplies Shipping Costs Small Business Retail Recommendation 282

Retail TouchPoints

JANUARY 4, 2024

Despite now being a regular occurrence around the world, for many, drone delivery still carries an aura of sci-fi mysticism. Retail TouchPoints: How do you see drone delivery advancing, both as an industry and at Wing? because we’ve been operating in the U.S. and mall operator Vicinity Centres in Australia.

Food and Beverages 282

Food and Beverages Operations Consumer Other 282

Retail TouchPoints

FEBRUARY 6, 2024

A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. What’s behind this skepticism? What is needed, then, is transparency. What is needed, then, is transparency.

Recommendation 297

Recommendation Customer Hobbies Technology 297

Retail TouchPoints

MARCH 17, 2023

The old way of doing retail was designed for a post-World War 2 world, and it’s time for companies to chart a new path into the future. “We We built an industry based on a set of requirements, and those requirements largely were around a growing middle class and a largely homogeneous consumer in the U.S.,”

Retail 297

Retail Operations Consumer Technology 297

Retail TouchPoints

APRIL 18, 2024

It’s an experience common to almost every traveler — you stay at a hotel and fall in love with the mattress, the sheets, the lamp. We have a lot of fun showing our guests brands that they wouldn’t necessarily experience on their own. “We It’s the ultimate try-before-you-buy experience.

Travel 273

Travel Banking Retail B2B 273

Kissmetrics

NOVEMBER 15, 2021

As marketers, our job is to capitalize on what’s popular in the “here and now.” One great way to figure out what is popular is with Google Trends. You can then take what you’ve learned and apply it to any (and all) of your marketing strategies. What Is Google Trends? In comes Google Trends.

Marketing 335

Marketing eCommerce Social Media Cryptocurrencies 335

Retail TouchPoints

JULY 26, 2022

A $68 T-shirt might seem like a tough sell, but eight years on, Molnar’s brand Goodlife C l othing has a host of top-tier wholesale partners, a booming DTC business and, most importantly, a cult following of customers that keep coming back. We’ve done many, many, many multiples of that in sales now.

Fashion 300

Fashion Clothing Apparel Subscription 300

Retail TouchPoints

JANUARY 31, 2024

In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email. Here’s what we learned from our work with them.

Marketing 264

Marketing Customer Retention Shopify Social Media 264

Retail TouchPoints

OCTOBER 4, 2023

To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail. We’re constantly working with retailers to help them build their brand, knowing that there’s this incredible amount of competition.

Retail 284

Retail Consumer Shopping Carts Technology 284

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. It’s about figuring out what your customers and employees want and then aligning those expectations back to pieces of technology that deliver on that promise. ” They just want what they want when they want it.

Omnichannel 313

Omnichannel Payment Services Technology Banking 313

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place. 10, 2023 What is retail media?

Retail 298

Retail Social Media Multi-channel Channel 298

Retail TouchPoints

SEPTEMBER 7, 2023

Our sellers are a huge part of our customer value proposition, because it’s not just what we buy, but it’s what we sell that matters to our customers, and that’s where you guys come in. And as their demands change, we’re constantly changing too. 13 and 14.)

Fulfillment 312

Fulfillment Events eCommerce Customer 312

Retail TouchPoints

FEBRUARY 27, 2024

Unlike [the alcoholic beverage market], where there is a walled-off, regulatory-driven route-to-market for brands, we span all three tiers of distribution, and we have a few of our own products that we make along with some partners. You can kind of think of us as the Sephora of NA.”

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

Retail TouchPoints

NOVEMBER 9, 2023

Right before we launched, I had a panic attack when I did the math of how many customers we would need to survive,” recounted Andy Hunter, Founder and CEO of Bookshop.org in an interview with Retail TouchPoints. We’ve gotten one out of every 100 of those people, and I think we can get one out of every 20.

Small Business Retail 299

Small Business Retail Books Shipping Costs eCommerce 299

Retail TouchPoints

SEPTEMBER 15, 2023

But in the last 10 years that has changed dramatically — now most of the sellers on Amazon are brand owners. Diving into the individual stories of those brand owners provides a view of Amazon that is somewhat contrary to media headlines about FTC lawsuits, union fights and congressional hearings. million jobs in the U.S. alone in 2022.

Gifts 264

Gifts Small Business Retail Fulfillment Sporting Goods 264

Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure.

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279

Retail TouchPoints

JULY 7, 2022

You’ve been reading about the metaverse, and you aren’t sure what to do about it yet. What level of investment is needed? Where will you find expertise? So one of the worst mistakes you could make right now is to assume the metaverse isn’t going to be a big thing. Is it too early?

Article 291

Article Webinar Marketing Definition 291

Retail TouchPoints

OCTOBER 11, 2022

Nearly 125 million Americans now listen to podcasts monthly, according to eMarketer. Now imagine if even a portion of that time was spent with your brand, and you begin to see the appeal of the branded podcast. “ Podcasts in particular combine two things that do that. The other is that podcasts add in voice.

Retail 299

Retail Books Download Presentation 299

Retail TouchPoints

AUGUST 8, 2022

Now the company — which sees itself first and foremost as a tech platform — has finished laying the foundation on which its future growth will be built. We’re in an environment now where they can get resources quickly, and if they want to try something they can spin up a new environment easily.”.

Technology 307

Technology Fashion Omnichannel Management 307

Retail TouchPoints

JUNE 7, 2022

You arrive at a website, type a word or phrase into the search bar, and get exactly what you were looking for. A few years ago, you might have needed to type an exact brand name, product, color and size to end up with your desired result. Now, most of us don’t feel the need to follow that formula.

Recommendation 289

Recommendation Arts Retail Consumer 289

Retail TouchPoints

MARCH 13, 2023

But then when you click into it, you get dumped into this gigantic array of products. When you promise somebody fall looks, you should drop them into a shoppable set of products on that theme. Everyone is still following the model Amazon created to sell books.

Customer 277

Customer Recommendation Books eCommerce 277

Retail TouchPoints

SEPTEMBER 26, 2023

While shoppers have a month or so to build their shopping lists, brands need to start preparing now. There are several things brands can do today to ensure a successful round two in October. Think About Inventory Early Start having inventory conversations now. Perform your advertising research now.

Supplies 264

Supplies Fulfillment Shipping Costs Shipping 264

Retail TouchPoints

AUGUST 8, 2023

Retail TouchPoints asked executives from five different brands to share: Why Threads has been valuable for their companies and consumers; How they’re integrating Threads into their social strategies; What methods have worked well so far; and Lessons they would share with other business executives. Why is Threads Valuable?

Social Media 244

Social Media Customer Beauty and Health Consumer 244

Kissmetrics

OCTOBER 19, 2020

LinkedIn Stories are here, and the first thing you might be thinking is, “How can I use them to grow my business”? We all see how powerful stories are for brands on platforms like Instagram. Over 500 million people use Stories each day, but how can you use this social strategy to boost your professional reputation on LinkedIn?

Document 313

Document Information Mobile Blog 313

FastSpring

APRIL 4, 2024

I think there was a time of, ‘ Everybody should be doing it; why aren’t you doing it?,” In this episode of Growth Stage, we interview John, Chief Sales Officer of Demandbase , about his adventures solving exponential growth puzzles within organizations like Canva and others using both PLG and sales-led growth motions.

B2B 130

B2B Merchant Services Payment Services Payments 130

Retail TouchPoints

MARCH 7, 2022

But while the metaverse is certainly the topic du jour , it’s not necessarily as “new” as the media furor might suggest. Even more important, it might not actually warrant “top priority” status for most brands and retailers. . CHECK OUT THE AGENDA NOW! Hype might be a bit of an exaggeration.

Games 264

Games eCommerce Fashion Merchant Services 264

Retail TouchPoints

FEBRUARY 17, 2023

It seems like a marketing no-brainer, but “if you know what their motivations are and what their purchase criteria are, you can really get into their psyche,” she explained. Now, the marketing team regularly reviews site performance and how key tactics, such as paid media and affiliate marketing, are performing.

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Kissmetrics

JULY 29, 2021

With lead magnets, you give people something for free in exchange for an email address and permission to send them more offers—for example, a free ebook or an SEO checklist. If you were to look at that objectively, based on cold hard math, you’d see that the second option was the better value ($13 vs. $10.). Is there value to it?

Customer 360

Customer Books White Paper PPC 360