Talking Retail Grocery and product news for independent retailers
Nisa partner James Brown started making home deliveries at the height of the Covid crisis, but orders were received by telephone and the service took up hours of staff time. Now he has launched an online system via the store Facebook page, which enables shoppers to place their order electronically, freeing up staff time to then pick the orders for delivery.
The retailer has now branded up his van to advertise the new service, which promises a delivery time of just 30 minutes from order being placed and he says business is picking up.
Brown said: “Our unique selling point is the turnaround we’re offering. Shoppers access the ordering site through Facebook and can browse through all the categories. There are special offers on there and it’s very simple to use. There are no inflated prices and a small delivery charge with a minimum spend of £10.”
