Forrester eCommerce

JUNE 10, 2025

After years of digital transformation, many companies still struggle with fragmented customer experiences. But in 2025, a new wave of converging technologies — from generative AI to adaptive edge intelligence — is making seamless, intuitive CX possible. The key? Foresight. At Forrester’s Customer Experience Summit North America, you’ll discover how emerging technologies — from generative AI to adaptive interfaces — are reshaping the way brands connect with customers.

Customer Experience 195

Customer Experience Technology Customer 195

Retail TouchPoints

JUNE 11, 2025

AI has already raised consumer expectations across the board. People expect hyper-personalization, and they expect things to happen faster. What used to take a day should take an hour, and what took an hour should take a minute. When it comes to purchasing decisions, CPG brands and retailers still rely heavily on visuals, shelf presence and advertising to stand out.

Retail 182

Retail Recommendation Consumer Customer Loyalty 182

Ecommerce Platforms

JUNE 13, 2025

If you're trying to figure out which POS system actually works for your retail store, you’re not alone. Here's the quick answer: There are five main types of POS systems retailers use—cloud-based, on-premise, mobile (mPOS) , self-service kiosks, and omnichannel systems. Each has pros and cons, and picking the wrong one can cost you thousands—I've seen it happen more than once.

POS 129

POS Shipping Costs Payment Services Retail 129

RetailWire

JUNE 11, 2025

Indiana is the latest flash point in Kroger ’s spreading labor unrest. Members of United Food and Commercial Workers (UFCW) Local 700 — representing roughly 8,000 clerks, meat-cutters, and pharmacy techs across central Indiana — rejected a tentative four-year agreement by a lopsided 74% “no” vote. The “no” vote automatically activated strike authorization, giving leaders the legal power to call a walkout at any moment.

Document 97

Document Fulfillment Operations Consumer 97

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

My Wife Quit Her Job

JUNE 11, 2025

In this episode, Toni and I dive deep into what it really feels like to get stuck even when your business is working and life looks “successful” on the outside. What You’ll Learn Why entrepreneurs often get stuck The mental roadblocks holding you back Simple ways to push past the wall Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Books 215

Books eCommerce 215

Forrester eCommerce

JUNE 10, 2025

Read this blog to learn more about the 25 companies tackling the retail industry's pressing problems at NRF's APAC Innovation Showcase.

Technology 195

Technology Retail Blog Customer Experience 195

Bryan Eisenberg

JUNE 10, 2025

We are not drowning in information. We are all being fed stories designed to keep us compliant. Every swipe, scroll, and AI-generated summary is a carefully measured drip of dopamine, fear, tribalism, and distraction. Not to inform you. To influence you. Not to empower you. To pacify you. The more overwhelmed you are, the more likely you are to drift in the sea of life.

Books 264

Books Social Media Information Customer 264

RetailDive

JUNE 9, 2025

In the U.S., job losses were up 274% from last year, while hiring plans remain “historically low,” according to Challenger, Gray & Christmas.

Retail 106

Retail 106

365 Retail

JUNE 12, 2025

International travel and lifestyle retailer TUMI has launched its first store in northern England at Victoria Leeds , adding to the destination’s growing reputation for securing city and regional debuts. Owned and operated by Redical , Victoria Leeds now hosts the globally recognised luggage brand within the Victoria Quarter. The 517 sq ft store features a minimalist design and stocks a broad range of premium travel accessories including luggage, backpacks, and seasonal lines.

Travel 111

Travel Accessories Fashion Events 111

Forrester eCommerce

JUNE 11, 2025

I’ve been closely following the evolution of AI infrastructure for a while now. Honestly, the pace at which things are changing is both thrilling and a little overwhelming.

Information 259

Information Technology Operations Customer 259

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Customer Loyalty

Retail TouchPoints

JUNE 9, 2025

TJ Maxx has launched the You Sponsored by TJ Maxx program, which will award 10 women designated as “True Originals” with custom sponsorship deals designed to support their next moves in three categories: opportunity, connections and visibility. Additionally, TJ Maxx has recruited Co-sponsors for the program from the worlds of sports, music, beauty and design who will provide mentorship and advice to the winners.

Fashion 213

Fashion Definition Channel Marketing 213

RetailWire

JUNE 9, 2025

In a digital era where perception can be manufactured and outrage amplified, a new report suggests that the backlash against Target over its diversity, equity, and inclusion (DEI) efforts may have been more artificial than genuine. Fake Accounts Helped Fuel the Target Backlash A report from Israeli tech firm Cyabra, and furnished to USA Today , has uncovered a coordinated disinformation campaign aimed at inflating outrage against Target between January and April of this year.

Social Media 98

Social Media Reference Operations Consumer 98

RetailDive

JUNE 13, 2025

The company told BMO Capital Markets it has mostly repaired supplier relationships, though luxury brands tell other analysts its ability to pay remains a top concern.

Other 114

Other Marketing 114

Bryan Eisenberg

JUNE 12, 2025

Last Saturday in Round Rock a preschooler sold every glitter candle on her table in ninety minutes. No ad budget, no CRM, just a marker poster and unstoppable enthusiasm. If that stings, good. Discomfort is data, and data fuels growth. The Moment My Lens Flipped Nichole Walton Durban sat in front of the mic and dropped a single word that rewired the conversation: edupreneur.

Supplies 130

Supplies Marketing Customer 130

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Forrester eCommerce

JUNE 11, 2025

When you can’t change the security of external technologies like IoT, OT, or power infrastructure, you must adapt your internal cybersecurity policies and controls to mitigate the risks they introduce.

Technology 195

Technology Management 195

Retail TouchPoints

JUNE 12, 2025

In 1932, fledgling Florida department store Bealls went bankrupt and was owned by the bank for more than 10 years. Now, nine decades later, the chain is celebrating its 110 th anniversary and is bigger and stronger than ever, with more than 650 stores across 22 states. The story of how Bealls (pronounced “bells” despite that errant “a”) went from financial ruin to enduring success — achieving a milestone that most companies, retailer or otherwise, never reach — is particularly poignant right now

Banking 162

Banking Operations Department Stores Marketing 162

Wiser

JUNE 13, 2025

Make smarter decisions. Close execution gaps. Win at the shelf. Retail execution can no longer be a passive process or annual check-the-box activity. With today’s shoppers moving fluidly between screens and stores, brands must respond in real time—and with precision. That’s where crowdsourced audits come in. By tapping a distributed network of real shoppers, brands can audit thousands of stores, uncover hidden issues, and drive smarter in-store decisions—without ballooning costs or overextending

Improvements 78

Improvements Retail Other Marketing 78

RetailDive

JUNE 10, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

Shipping Costs 93

Shipping Costs eCommerce Beauty and Health Webinar 93

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

UpSellIt

JUNE 11, 2025

For many ecommerce brands, the customer journey ends at checkout. But savvy marketers know that what happens after a purchase is just as valuable—if not more—than what comes before it. With repeat customers spending 67% more than new customers, post-purchase marketing is your opportunity to build brand loyalty, increase customer lifetime value, and drive incremental revenue with minimal acquisition costs.

Customer Loyalty 78

Customer Loyalty Customer Marketing Reference 78

Forrester eCommerce

JUNE 12, 2025

While enterprise AI spending remains relatively modest today, the potential for overspending is significant. Most organizations are still experimenting, with only a few production-ready use cases. But that’s about to change. Over the next two to three years, AI investment is expected to grow exponentially as enterprises scale their efforts to operationalize AI.

Customer 273

Customer 273

Retail TouchPoints

JUNE 12, 2025

Most brands know how to build loyalty. Fewer know how to build fandom — and that’s where they fall short. Loyalty is structured. Predictable. A well-oiled loop: customers spend more, get more and come back. It’s measurable. It lives in dashboards. And it’s almost entirely under the brand’s control. Fandom isn’t. Fandom is irrational, emotional and messy.

Games 162

Games Customer Other Marketing 162

Wiser

JUNE 9, 2025

New tariffs, old playbooks With 2025 ushering in reinstated tariffs on steel and aluminum and new duties on Chinese electronics, many expected a clear surge in prices. But the reality is far more strategic than straightforward. Categories like smartphones have seen visible price hikes, while appliances and computers are behaving more cautiously, some even getting cheaper.

Management 78

Management Retail Electronics Other 78

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

RETAIL MANAGEMENT SOFTWARE

JUNE 9, 2025

In today’s ultra-competitive retail landscape, inventory mismanagement can quietly erode profits. Whether you’re selling sneakers, sofa sets, or fine jewelry, carrying too much stock ties up cash, eats up space, and leads to markdowns. According to the National Retail Federation (NRF), retailers lose an estimated $50 billion annually due to inventory distortion, which includes overstock and out-of-stock issues.

Management 71

Management Retail Jewelry Department Stores 71

RetailDive

JUNE 10, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

eCommerce 70

eCommerce Customer Department Stores Webinar 70

Forrester eCommerce

JUNE 13, 2025

For risk professionals, leading through 2025’s volatility has been like living in an “Alice in Wonderland” unreality. Risk teams have never been more important as a function to guide their businesses though challenges such as geopolitical risk events, trade disruption, economic volatility, and regulatory disruption.

Operations 195

Operations Supplies Events Management 195

Retail TouchPoints

JUNE 10, 2025

Lowe’s has introduced its first Creator Network , giving creators/influencers the opportunity to share project-driven stories that build affinity both for Lowe’s and their own brands. The home improvement retailer is working with popular creator MrBeast , which has established a MrBeast Storefront on the Lowe’s site, and Lowe’s also will be the exclusive building partner for season two of the popular Amazon Prime reality competition show, Beast Games.

Multi-channel 162

Multi-channel Games Events Channel 162

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

Shopify

Wiser

JUNE 13, 2025

Major retailers are continuously running thousands of SKUs, juggling multiple marketplace sellers, and constantly under pressure to stay both competitive and profitable. Price wars erupt, events like “Cyber Day” explode in importance and everything happens in real time. For one top South American electronics and consumer‑goods retailer, this needed to change.

Shipping Costs 78

Shipping Costs Games eCommerce Payment Services 78

365 Retail

JUNE 13, 2025

Sephora UK will open a new store in Oxford this autumn, located at Westgate Oxford, marking its fifth UK launch of 2025 and the eleventh store nationwide. The 3,919 sq ft sales floor will introduce the retailer’s signature black-and-white stripes to the historic city, offering an immersive, service-led beauty experience. This opening follows the Liverpool ONE store, launched on 22 May, and is part of a broader rollout across the country, with additional locations set for Sheffield Meadowhall, Ma

Beauty and Health 69

Beauty and Health Gifts Events Management 69

RetailDive

JUNE 9, 2025

In a 60-second spot set to The Who’s “Who Are You,” “White Lotus” star Walton Goggins dishes on the retailer’s perks following a January brand refresh.

Consumer 85

Consumer Retail 85

Forrester eCommerce

JUNE 9, 2025

We just spent an amazing two days at FinOps X, the annual conference hosted by the FinOps Foundation. This year’s conference was the largest ever at 2,000 attendees, a 20% increase from 2024.

Electronics 243

Electronics Arts Customer 243

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

Fulfillment