Trending Articles

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The CEO’s Guide To Building Generative AI

Forrester eCommerce

Creating our generative AI tool, Izola, taught us some very valuable lessons. Here are five that may help you on your own genAI journey.

Customer 402
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Latest Shein Pop-Up Draws 10,000 in Montreal

Retail TouchPoints

Shein ’s latest pop-up in Canada, a retro-inspired four -day event that took place in Montreal from July 11-14, drew more than 10,000 visitors. The pop-up comes amid a major push by the fast fashion app to grow its Canadian consumer base that also has included a sustainability-focused pop-up in Vancouver and a “moving billboard” campaign on streetcars across Toronto.

Apparel 227
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Rethinking IT Strategy: A Comprehensive Blueprint for Success

Forrester eCommerce

In a business environment that continually evolves, particularly with the rise of artificial intelligence, the old ways of crafting an IT strategy at your kitchen table on a Sunday afternoon are not just outdated but ineffective.

Customer 407
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H Mart Upgrades Ecommerce CX with Real-Time Inventory Availability

Retail TouchPoints

Asian-American supermarket chain H Mart has migrated from a legacy commerce platform to VTEX , an upgrade that allows the retailer to leverage store inventory to provide online shoppers with real-time product availability. Additionally, H Mart customers can now order both shelf-stable and fresh products in the same cart. The composable VTEX platform also includes a pick-and-pack app for use in the retailer’s 90 stores, enabling more seamless in-store picking of online orders.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision

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546: Google Pisses Off Sellers And The Latest Updates From TikTok

My Wife Quit Her Job

In this episode, Toni and I cover the latest news from Tiktok, Wix and the most recent thing Google has done to p**s sellers off. Out of all of the ecommerce companies, TikTok seems to be innovating the fastest and will become a much bigger player in the future. What You’ll Learn The newest features of TikTok Latest update on Wix How Google pissed a lot of sellers off Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

eCommerce 237
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Slow, Afraid, and Clinging to the Past

Steve Dennis

Have you ever seen a timid trapeze artist? Seth Godin reminds us why you haven’t: “Of course not. There aren’t any; they either get fired or they get killed. If you hesitate when leaping from one rope to another, you’re not going to last very long. And this is at the heart of what makes innovation work in organizations, why industries die, and how painful it is to try to maintain the status quo while also participating in a revolution.

Books 151

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The Paid Media Paradox

Forrester eCommerce

Digital marketers like digital marketing much more than consumers do. A new report explores in greater depth how consumers’ behaviors contradict marketers’ investments.

Consumer 383
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547: The Formula For Running A Record-Breaking Sale With Email Marketing

My Wife Quit Her Job

In this episode, Toni and I discuss the right way to run an email sale campaign based on one of her largest clients. I learned a lot from this episode, and I’m positive that you will too. What You’ll Learn How to run an email sale campaign An inside look at how an ecommerce company organizes email subscribers The principles for getting someone to buy from email Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Marketing 156
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Macy’s ends talks with Arkhouse and Brigade, foiling $6.9B takeover

RetailDive

The firms raised their bid in June, but their financing, tied in part to Macy’s own real estate, was lacking, the department store said Monday.

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AI Unravels Payment Processing Statements

Practical eCommerce

Deciphering credit card processing statements is typically complicated at best. AI tools can help. The post AI Unravels Payment Processing Statements appeared first on Practical Ecommerce.

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Innovation Fest: Summer of AI

Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

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Sephora’s ‘Biggest Yet’ SEPHORiA Fan Event to Kick Off in Atlanta

Retail TouchPoints

Sephora has announced plans for its annual SEPHORiA fan event and beauty festival, which will kick off in Atlanta on Sept. 27 before heading to Paris, Shanghai, Rio de Janeiro and Dubai. Tickets are now on sale for the Atlanta event, which will take place at Pullman Yards. The event will feature access to beauty experts , from brand founders to renowned makeup artists, as well as beauty master classes , surprise guest appearances , social content opportunities and exclusive swag.

Events 222
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Currys Invests in 115 Stores with Major Upgrades Planned for 50 Megastores

365 Retail

Currys has announced further investments in its store portfolio. This year, 115 Currys stores are set to receive significant investments, with 50 of its largest stores, or megastores, undergoing major upgrades across the UK. The investments aim to enhance the blended in-store and online omnichannel model that is crucial to Currys’ customers, with two-thirds using stores to make their purchases.

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Dollar General agrees to settle OSHA safety violations for $12M

RetailDive

The agreement with federal regulators requires the retailer to reduce its inventory and improve stocking efficiency to avoid safety hazards like blocked emergency exits and access to fire extinguishers.

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Amazon’s Rufus Shopping Chat Assistant Goes Live for Consumers

RetailWire

Rufus, Amazon's new generative AI-powered shopping assistant, is now available to all U.S. customers through the Amazon Shopping app. The goal of Rufus is to help users make informed purchase decisions by answering a wide range of shopping questions and providing product recommendations based on details from listings and customer reviews.

Consumer 103
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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Explore a customer-centric approach to navigating digital transformation in retail.

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Threading The Needle On Gen AI And Developer Experience

Forrester eCommerce

Let’s face it: A lot of what developers do is routine. I’m pretty sure I’ve never heard a developer declare, “Hooray, I get to set up a SQL database!” (Well… maybe I’ve heard that once or twice — I know a lot of developers who are connoisseurs of sarcasm).

Customer 389
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Amazon Makes AI Shopping Assistant Rufus Available to All U.S. Shoppers as Prime Day Kicks Off

Retail TouchPoints

Amazon has made its generative AI-powered conversational shopping assistant Rufus available to all U.S. customers the day before its 10 th annual Prime Day sales event kicks off on July 16. Rufus first debuted in beta for a small number of U.S. users in February 2024, and now all U.S. app users will find Rufus ready and waiting to help them make their purchases.

Outdoor 233
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Hobbycraft to Open Seven New Stores in 2025

365 Retail

Hobbycraft has confirmed plans to open seven new stores in 2025, following the recent opening of its fifth store of 2024 in Blackpool. This brings the total number of stores opened over the last four years to 26, highlighting the importance of physical retail space for the UK’s arts and crafts retailer. While many retail businesses have shifted focus to online platforms, Hobbycraft regards its stores as vital hubs for its customers.

Workshop 110
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NRF: 85% of back-to-school buyers plan to shop Prime Day

RetailDive

Sales are expected to be down from last year’s record highs, but shoppers are once again starting early and prioritizing this month’s discounts.

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Secrets of a Successful Sale: Optimizing Your Checkout Process

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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CDK Global Resolved the Auto Dealer Outage by Reportedly Paying a $25 Million Ransom

RetailWire

According to sources familiar with the matter, CDK Global, a software company backing car dealerships across the U.S., seems to have paid a $25 million ransom to resolve the cyberattack it faced last month.

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ServiceNow And Atlassian: The Rise Of IT Management Platforms

Forrester eCommerce

As one of the Forrester analysts in attendance this spring at the ServiceNow Knowledge 2024 and Atlassian Team 24 conferences, I noticed a palpable change.

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Mall Owner Simon Plans EV Charging Hubs at 75 Locations

Retail TouchPoints

Oil and gas giant BP has signed a deal to bring electric vehicle (EV) charging hubs under its BP Pulse banner to 75 Simon Property Group sites across the U.S. This deal will include more than 900 ultra-fast Gigahub charging bays that support nearly every make and model of EV, with the first locations opening to the public in early 2026. The specific Simon locations that will be included weren’t announced, but Richard Bartlett, CEO of BP Pulse said that Simon’s portfolio of shopping, dining and e

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Labour’s measures to tackle retail crime expected to feature in King’s Speech

TalkingRetail

The new Labour government is expected to put forward legislation to combat retail crime, that includes making assaulting shop workers a specific offence.

Retail 97
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Canada Goose appoints new chief digital and information officer

RetailDive

Alfredo C. M. Tan steps into the role Aug. 7 and replaces Matt Blonder, who was the company’s chief digital officer for a little over a year.

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MOD Pizza Acquired by Elite Restaurant Group To Prevent Bankruptcy

RetailWire

Several months following the closure of underperforming locations, MOD Pizza has finalized a transaction aimed at steering clear of bankruptcy, a step the chain was reportedly hesitant about.

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Happy AI Appreciation Day! (Yes, That’s A Thing.)

Forrester eCommerce

With all of the attention bestowed on AI, it may feel as though every day is AI Appreciation Day. Today — on the actual AI Appreciation Day — we look at its impact on companies and on society and how hesitant leaders can get on board.

Customer 256
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How AI Takes the ‘Lumpiness’ Out of Floor & Decor’s Inventory Planning

Retail TouchPoints

The requirements for retail success don’t get much more basic than the ability to accurately forecast customer demand. Even a mom-and-pop bodega should be able to gauge how many people will order a breakfast sandwich and coffee each day. For larger-scale retailers, the ability to develop an accurate forecast only gets complicated, and re-complicated, as they strive to correctly place and price inventory in multiple locations so they can maximize sell-through with minimum discounting.

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Composable Commerce Reference Architecture 2024 Edition

Achieve more with your commerce with the help of Orium’s Composable Commerce Reference Architecture 2024 Edition. Presented in partnership with commercetools, Contentstack, and Google Cloud, this edition is packed with new insights and practical examples to help you navigate changes in digital commerce and construct an adaptable tech stack optimized for efficiency and scalability.

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Ugly Ads Perform Best, Marketer Says

Practical eCommerce

Barry Hott recommends ugly ads, those that people won't skip over. First reactions to an ad largely determine its performance, he states. The post Ugly Ads Perform Best, Marketer Says appeared first on Practical Ecommerce.

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Etaily shares how to elevate Online Strategies for Beauty Brands in E-commerce

Etaily

Alexandra Garcia, eCommerce Beauty Director of Etaily. “The beauty and personal care industry has taken off in e-commerce over the last few years, and things don’t appear to be slowing down,” says Alexandra Garcia, eCommerce Beauty Director of Etaily. True enough, in 2024, the Beauty & Personal Care market in the Philippines is projected to […] The post Etaily shares how to elevate Online Strategies for Beauty Brands in E-commerce appeared first on etaily.

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Apple TV+ Releases Show on Deadly AI Following Apple Intelligence Launch

RetailWire

One of the latest series released by Apple TV+ called "Sunny," starring Rashida Jones, provides a humorous yet unsettling take on a near future where people deal with the darker side of AI, just as Apple introduces its new AI technology.

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Summer Heats Up with Pathfactory Acquisition of Uberflip

Forrester eCommerce

I last wrote about content tech in the Spring, in a blog about Adobe Summit announcements featuring AI for content, data and customer journey innovations. This week — along with a brief respite from a mid-summer heat wave – came news of an acquisition in a key, albeit niche, area of content tech.

Blog 246
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.