Forrester eCommerce

MAY 8, 2025

Read this Forrester blog for the top lessons learned from interviews with order management system customers.

Blog 195

Blog Management Customer Retail 195

lateshipment

MAY 12, 2025

Shipping an item is easy. Pack it in a box, slap on the address, and send it off. But that’s not the end of the process. The package needs to fare through several challenges before it is delivered to its destination. Who knows, it might get lost in transit or arrive damaged. A study reveals that over 10 million Americans had $2 billion worth of parcels stolen in 2024.

Shipping Costs 130

Shipping Costs Shipping Payment Services Document 130

Retail TouchPoints

MAY 7, 2025

After May 2, ultra-fast fashion will be slightly more expensive. The human cost, however, remains astronomical. For years, ultra-cheap, ultra-fast fashion has rewired where and how Americans shop. Led by Chinese-founded online retailers Shein and Temu, ultra-fast fashion has succeeded in part by driving prices for trendy clothes as low as possible. Now that model is starting to fray.

Fashion 250

Fashion Supplies Clothing Operations 250

RetailDive

MAY 6, 2025

As small businesses brace for tariff impacts, Walmart is pairing them with mentors and showcasing their products as part of its new initiative.

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Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

Retail

RetailWire

MAY 6, 2025

ALDI is gearing up to grow.

Retail 98

Retail 98

Retail TouchPoints

MAY 7, 2025

Online resale platform ThredUp has made a bold move in its effort to promote the development of circular retail more broadly. The company is making its resale-as-a-service (RaaS) technology free and open source, meaning that the underlying code powering its branded resale shops is now available for any company to access and use at no cost. The company also announced a host of other big plans for the rest of 2025, including the debut of a new peer-to-peer marketplace scheduled to launch by the en

Technology 200

Technology Small Business Retail Social Media Supplies 200

lateshipment

MAY 12, 2025

E-commerce businesses are under pressure to deliver faster and more reliably than ever, with customer expectations rising tremendously. And logistics is where this battle is won or lost. For perspective, 52% of consumers expect their orders to be delivered within two to three days, indicating pressure on businesses to achieve these timelines. Third-party logistics (3PL) fulfillment becomes important for scaling businesses and achieving speed, reach, and customer satisfaction.

eCommerce 130

eCommerce Fulfillment Shipping Costs Order Fulfillment 130

RetailDive

MAY 7, 2025

OpenAI wants to make it easier for shoppers to find, compare and buy products as more customers turn to generative AI for purchases.

Customer 120

Customer 120

Omnisend

MAY 12, 2025

Reading Time: 22 minutes If you’re trying to scale your ecommerce brand, Mailchimp might not cut it. It lacks the revenue-driving features modern ecommerce businesses need which is why Mailchimp alternatives are gaining ground fast. Instead of paying for general-purpose tools that werent built for online selling, more brands are switching to platforms made with ecommerce in mind: smarter automations, clearer insights, and features that actually convert.

Shopify 78

Shopify Merchant Services Payments Webinar 78

Retail TouchPoints

MAY 6, 2025

Google has made headlines once again by announcing a significant shift to its approach to digital privacy. Rather than eliminating online cookies or offering users an opt-out option in Chrome, the tech giant has committed to maintaining cookies as a core part of its browser functionality. Since Google introduced the Privacy Sandbox initiative in 2019, the digital marketing landscape has undergone a significant transformation.

Marketing 165

Marketing Technology Management Channel 165

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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

Customer Loyalty

Forrester eCommerce

MAY 6, 2025

Forrester recently published the latest cycle of HCM (Human Capital Management) landscape – The Human Capital Management Solutions Landscape, Q2 2025.

Management 195

Management Marketing Customer 195

ROI Revolution

MAY 7, 2025

Ongoing uncertainty about the U.S. tariff landscape has caused concern and volatility for many e-commerce businesses in 2025, but ROI Revolution is helping our clients turn challenges into opportunities for strategic shifts. The marketing strategy experts on our Business Intelligence team share how real e-commerce businesses are being impacted and what brands can do now to navigate these changes.

eCommerce 78

eCommerce Shipping Costs eCommerce Marketing B2C 78

RetailDive

MAY 7, 2025

The line will be available both in stores and online starting this fall.

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365 Retail

MAY 9, 2025

Sstrene Grene is accelerating its UK growth plans, confirming three new store openings in Harrogate, Canary Wharf, and Stirling for summer 2025. The development is part of a wider strategy that will see the Danish lifestyle and homewares retailer launch 60 new stores across Europe next year, with the goal of reaching 100 UK stores by 2027. The expansion comes at a time when many retailers are contracting in response to changing shopper habits and falling footfall.

eCommerce 64

eCommerce Gifts Supplies Operations 64

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Retail TouchPoints

MAY 7, 2025

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in January 2022. The enhanced program brings loyalty, perks and delivery benefits together and is available for $9.95 per month or $95 annually; students pay $5.95 monthly or $55 per year. In addition to the programs previous benefits, which included free delivery and 10% cash back on delivery and pickup orders, new perks include: Seven free drinks

Subscription 165

Subscription Mobile Improvements Management 165

Dynamic Action

MAY 9, 2025

Summary Retailers are having to adapt their messaging strategies in response to new tariffs. Communicating clearly about pricing changes and setting customer expectations is crucial for maintaining brand trust and conversion rates during periods of policy shifts. By using a retail intelligence platform, businesses can track competitors’ responses to tariffs, compare them to their own results, and develop intentional strategies.

Shipping Costs 62

Shipping Costs Retail Demo Books 62

Bryan Eisenberg

MAY 13, 2025

Lately, Ive been getting overwhelming feedback on my latest manuscript, I Think I Swallowed An Elephant (Kindle pre order is available). But the comments that stick with me most arent about what I wrote. Theyre about what I didnt. Its what I chose to bury. Like an iceberg, the real weight of a story lives below the surface. The part you dont spell out.

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147

RetailDive

MAY 7, 2025

The drugstore retailer cites reluctant customers and recalcitrant vendors, but its crippling debt overshadows all.

Operations 69

Operations Retail Customer 69

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

365 Retail

MAY 9, 2025

Newbie , part of the Kappahl Group, has announced a significant expansion of its UK retail footprint, with plans to open six new stores during 2025. The move will see the childrens clothing brand increase its UK presence from seven to thirteen locations, supporting the companys wider international growth strategy. The first new opening will take place on 22 May in The Glades Shopping Centre , Bromley.

Fashion 64

Fashion Clothing Events Marketing 64

Retail TouchPoints

MAY 7, 2025

Wonder has received an additional $600 million in capital from several of its investors and will use the funds to accelerate its physical retail expansion. The company, which combines takeout, delivery and meal kits in a single app, plans to open one new store per week, growing its footprint from 46 locations to more than 90 by the end of this year.

Operations 147

Operations Retail Fulfillment 147

RetailWire

MAY 8, 2025

Walmart's Grow With US program helps small businesses succeed.

Small Business Retail 59

Small Business Retail Retail 59

TalkingRetail

MAY 7, 2025

Sandwell Council in the West Midlands said this week that more than half the retailers it investigated in the last year sold vapes and tobacco to children.

Retail 59

Retail 59

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

RetailDive

MAY 7, 2025

The toy manufacturer is accelerating a pullback from China, which already accounts for less than 20% of its U.S. imports, a distinct advantage over rivals.

Toys 59

Toys 59

365 Retail

MAY 9, 2025

Lakeside Shopping Centre , part of SGS Group, has announced the opening of a new Reiss store. The unit offers the brands complete range of contemporary menswear, womenswear, and accessories, and is part of Reiss s broader strategy to grow its physical store network across the UK. The stores design was led by rpa:group , which also collaborated with Reiss on its location in London Heathrows Terminal Two.

Accessories 64

Accessories Fashion Events Management 64

Retail TouchPoints

MAY 7, 2025

Bobs Discount Furniture will open 20 new stores this year, including the retailers first foray into the Southeast U.S. and its first store in Vermont, reinforcing its ties to its home base in the Northeast. The openings began over the Presidents Day weekend and will continue through the summer and fall, eventually bringing the chain to a total of 200 locations.

Operations 162

Operations Retail 162

RetailWire

MAY 12, 2025

Due to a Listeria outbreak , a Los Angeles company has pulled dozens of ready-made meals from shelves. The products are sold under the following names: Fresh & Ready Foods, City Point Market Fresh Food to Go, and Fresh Take Crave Away. A comprehensive list of 86 affected food items can be found in an FDA press release. The L os Angeles Times reported that federal regulators found a strain of Listeria on the equipment used to produce the products.

Vend 52

Vend Definition Consumer Supplies 52

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

Shopify

lateshipment

MAY 7, 2025

Shopify has become the backbone of online selling for millions of businesses. More than 4.8 million businesses across 175 countries rely on Shopify to power their e-commerce stores. Its flexible storefront designs, deep app integrations, and powerful checkout features give you everything needed to sell faster and smarter. Add to that seamless payment options, marketing automation, and enterprise-grade scalability, and you have a platform that fits businesses at every stage of growth.

Shipping Costs 130

Shipping Costs Shipping Shopify Payment Services 130

RetailDive

MAY 7, 2025

Entrepreneur Stephan Tetrault acquired the business for an undisclosed amount, adding to his list of toy and gaming ventures.

Toys 59

Toys Games 59

365 Retail

MAY 6, 2025

Landsec has expanded the retail offer at One New Change in the City of London with the arrival of a new Aesop concept store. The 57 sqm retail space introduces a design-led approach inspired by the principles of the circular economy, reinforcing both Landsecs and Aesops commitment to environmental sustainability in the retail sector. The stores interiors have been constructed using reclaimed materials from Aesops former head office at Long Yard.

Leisure 64

Leisure Presentation Events Retail 64

Retail TouchPoints

MAY 7, 2025

French-Canadian entrepreneur Stephan Tetrault has acquired Electronics Boutique Canada, a.k.a. GameStop Canada , from GameStop Global Holdings. Tetrault will re-rebrand the retailer, which operates more than 185 stores across Canada, as EB Games Canada , as it was known prior to the 2021 name switch to GameStop Canada. Financial terms of the acquisition were not disclosed.

Games 147

Games Electronics Operations Retail 147

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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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