Trending Articles

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Is Your AI ‘Agentic’, Or Merely ‘Agent-ish’?

Forrester eCommerce

Jensen Huang says AI agents are a multi-trillion-dollar opportunity. Mark Benioff thinks agents represent what AI was meant to be. And Satya Nadella thinks SaaS is dead. Its 2025, and agents are the only game in town (or so it would seem).

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Coresight, NextRivet Join Forces to ‘Bridge Strategy and Execution’ for Retail Initiatives

Retail TouchPoints

Retail research and advisory firm Coresight Research has teamed up with NextRivet a digital innovation consultancy that specializes in retail real estate to launch CoreRivet , a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations. CoreRivet aims to combine Coresight Researchs expertise in market intelligence and digital strategy with NextRivets track record in digital innovation and implementati

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Barnes & Noble Plans to Open 60 New Stores in 2025

Retail TouchPoints

Barnes & Noble will open approximately 60 stores this year, according to reporting in the Financial Times (FT). The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones , opened 57 stores in the U.S. and 12 in the UK last year. The retailer currently operates 650 stores. Waterstones Managing Director James Daunt, who also leads Barnes & Noble, told FT that last year represented a really significant expansion, and that the company plans to do that or m

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Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. Valued at over $30 trillion in 2024 , the global B2B eCommerce market is growing faster than B2C, with a compound annual growth rate (CAGR) of over 16 percent. This shift underscores the importance of adopting eCommerce for wholesalers that want to stay competitive and cater to digitally savvy B2B buyers.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Introducing Rock Solid

Bryan Eisenberg

An idea was sparked at the Round Rock Chamber Entrepreneurial Town Hall a few months ago and turns into reality today. Bill Combes from No Time For Social , Brent Pierce from Round Rock Studio , and I decided there was an opportunity for a new type of resource. A show that allowed us to feature local businesses from startups, scale-ups, local entrepreneurs, global-sized businesses and non-profits and other business and community leaders in the Round Rock, TX, and surrounding areas.

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Can Mobile Games Really Achieve >50% of Revenue From D2C?

FastSpring

With changes to legislation in the EU and lawsuits in the U.S., the future of monetizing your game direct to consumer looks brighter than ever. That said, you might be wondering what strategies work within the confines of today’s rules and if it’s even possible to earn 50% or more of your game’s revenue through D2C. In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and A

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

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Scaling Your Ecommerce Business: Shopify Email vs. Klaviyo in 2025

365 Retail

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.

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J.C. Penney, Brooks Brothers operator join forces as ‘Catalyst Brands’

RetailDive

The new entity features other labels owned by Authentic Brands Group and run by Sparc Group. Investors include Shein and mall REITs Simon and Brookfield.

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67% of Shoppers Look Past Page 1 of Ecommerce Search Results | Salsify

Salsify

For years, digital marketers focused on landing on the first page of ecommerce search results, convinced that customers wouldnt scroll to the next page. But that line of thinking has become outdated as shopper behavior evolves.

eCommerce 121
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Google Pressures Microsoft 365 By Adding Gemini To Workspace For (Mostly) Free

Forrester eCommerce

Today, Google announced that it will include the best of Google AI in its Workspace Business and Workspace Enterprise plans, without the need to purchase an add-on. Will this make Workspace more competitive against Microsoft 365?

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Ulta Taps Instacart for Same-Day Delivery

Retail TouchPoints

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

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12 Proven Customer Retention Strategies in Retail

RETAIL MANAGEMENT SOFTWARE

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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REI shutters experiences business, eliminating hundreds of jobs

RetailDive

More than 400 employees will be let go as part of the decision. CEO Eric Artz said the 40-year-old experiences division was unprofitable.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Chicken Broth Recall: Walmart Recalls Over 12,000 Cartons Over Compromised Packaging

RetailWire

The chicken broth recall is one of the largest in Walmart history.

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Upgrade Your Sales Game: Three Key Takeaways From Forrester’s Review Of 13 North American Investing Sales Websites

Forrester eCommerce

Get three key takeaways from Forrester's recent review of North American investing sales websites in this preview of a new report.

Games 195
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Amazon Launches Advertising Service for Retailer Apps, Websites

Retail TouchPoints

Amazon has unveiled a new offering, the Retail Ad Service , which will allow any retailer to easily offer advertising on their digital platforms using the same technology that powers ads on Amazon.com. The service, which is built on the Amazon Web Services (AWS) cloud infrastructure, enables online retailers to show product ads on their search, browse and product pages.

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Hancocks depot reopens after flooding

TalkingRetail

The Hancocks depot in Loughborough is due to reopen on Friday after being flooded earlier this week. The store, and World of Sweets head office which is located next door, were submerged under water after the River Soar broke its banks.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Walmart to miss 2025, 2030 emissions reduction targets

RetailDive

The retail giant said it will miss its goals to reduce operational emissions because of challenges with energy policy and infrastructure, as well as technology availability.

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Wendy’s Reportedly Releasing a Girl Scout Cookie-Flavored Frosty in February

RetailWire

Is Wendy's really giving Girl Scout cookie lovers what they want?

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Align B2B Strategy, Planning, And Execution To Achieve Growth With Precision And Purpose

Forrester eCommerce

Translating corporate strategy into actionable plans at the product, revenue, functional, and operational levels is no easy feat. Learn how teams can do this successfully.

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How fabric AI Order Cloud Spells Success with ESW on AWS

Fabric Blog

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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These retailers could file for bankruptcy in 2025

RetailDive

From Beyond Inc. to Glossier, here’s who’s most at risk in the year ahead.

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Cracker Barrel’s New Menu Additions Bring a Taste of Country to Beloved Restaurant

RetailWire

Cracker Barrel is heating up this winter with delicious new menu offerings.

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The 2025 NRF Innovators: 50 Tech Solutions Solving Retail Problems

Forrester eCommerce

Forrester's new report is an overview of 50 companies that are solving some of retails most pressing issues.

Retail 195
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Missed the Return Window? Sell the Item on Poshmark

Retail TouchPoints

Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they cant return to the original merchant, extending the life of these products and cutting return handling costs for retailers. When U.S. merchants that use Loop Returns enable this experience for their customers, shoppers initiating a return will see a Resell on Poshmark button next to items that arent eligible for a traditional return.

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5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Best Practices: Ecommerce Checkout Flexibility and Localisation  

ESW

A flexible checkout is absolutely necessary if you want to create localised ecommerce shopping experiences that reduce cart abandonment and increase revenue. Professional athletes spend hours in the gym to build the strength and the skills they need to compete and win. Trainers develop workout programs to get these athletes into peak physical condition.

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These 5 tween retailers once dominated the space. Here’s where they are now.

RetailDive

The tween category was a staple for brands like Wet Seal and Delia’s, that have since faded from the spotlight as stores didn't keep up with the changing needs of new generations.

Retail 114
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AI Chatbots Spark Online Shopping During 2024 Holiday Season

RetailWire

The 2024 holiday shopping season broke sales records thanks to AI.

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Key Insights From The Forrester Experience Optimization Solutions Wave, Q4 2024

Forrester eCommerce

Key Insights From The Forrester Digital Customer Experience Optimization Solutions Wave,Q4 2024: trends, differentiators, opportunities

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.