By Justin Marcucci, Endava Over the past decade companies have shifted from a product-centric approach to a customer experience-centric approach as a way of conducting business. MORE
Gizmodo 's Michael Hession today published a video review of Samsung Pay. The video shows him using (and sometimes not using) the new payment technology around New York City. Retail Operations Wireless Trends MORE
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. MORE
Last Sunday, Tesla CEO Elon Musk sent an all-employee email to Tesla employees revealing that the company was the victim of insider sabotage. Musk indicated that the saboteur made changes to Tesla’s manufacturing operating system using fake user names and exported a large volume of sensitive internal data to third parties. In his email, Musk […]. age of the customer MORE
5 Learnings from Retail Failures. Retail Touchpoints’ post by Marc Gingras captures 5 key learnings from the demise of Toys R Us. Although the post highlights one retailer, it stands for many which have perished, or had to close many stores recently. These retail failures offer important lessons. MORE
Is it as good as it claims? This Cloudflare CDN review covers it’s most critical features, pricing strategy, usability, customer support, and overall functionality. We’ve all watched numerous action films. So here’s something I assume you’ve been asked before…. MORE
Content is one of the most underutilized marketing tactics in B2C and ecommerce today — but that’s changing quickly. More and more marketers are realizing that by creating great content that ranks on Google for specific and relevant terms, they can attract a constant stream of qualified traffic to their ecommerce site — for free. However, content marketing takes not only writing talent and SEO knowledge, but also patience. This strategy is not going to result in overnight success. MORE
Optimization is a word that always sounds fancy to throw around. But what does it actually mean? To me it means becoming more efficient at reaching your goal. That means that you should know what your goal is before jumping into tactics. MORE
Dropshipping has become all the rage in the ecommerce world, but dropshippers are often stuck with slow shipping speeds, higher pricing, poor return policies, and more. SellerBooster is working to change all of that. MORE
“ We see ecommerce as something that hasn’t had a lot of innovation”. Stated Webflow’s chief technology officer, Bryant Chou. Now hold it right there! Why would he make such a claim? Hasn’t ecommerce been growing astronomically of late? MORE
Can you believe it’s been a year already? Where does the time go? Let's take a moment to reflect on a few favorite moments from this first year. The post A Look Back at Year One of The Commerce Marketer Podcast appeared first on Bronto Blog. Marketing Strategy Partners Podcasts MORE
Health insurers know why customer experience is critical — CX leaders grow revenue faster than laggards, can charge more for their products, and have a higher brand preference. But based on Customer Experience Index (CX Index™) data, the how continues to be a challenge. Health insurers’ average CX Index score once again remained flat in 2018, with […]. age of the customer MORE
Today I’m happy to have Andrew Foxwell on the show. Andrew is someone I met through Austin Brawner who I had back in episode 165. Both Andrew and Austin run Brand Growth Experts which is a company that runs live workshops to help grow your business. MORE
The post Supreme Court Ruling Lets States Tax Ecommerce Retailers appeared first on Klaviyo. Blog Post compliance Ecommerce state tax Supreme Court MORE
If you want to start a successful ecommerce business, you need the ability to process transactions on your own website. And choosing the right ecommerce platform is one of the biggest decisions you’ll have to make. MORE
What Exactly is Dynamic Inventory Visibility? Dynamic inventory visibility is a view of stock levels that can change contingent on certain criteria. These criteria can range from geographic boundaries to promotional timings, among others. MORE
Meet Magento UK 2018 took place last Wednesday on 13th June in London and it brought together about 400+ Magento enthusiasts from almost all around the world. The event – organized by JH – offered plenty of great panels and also a unique networking opportunity for the Magento landscape. MORE
When entrepreneur and fashion designer Sole Arias opened Gaucho Sur , she didn't want it to be like any other online boutique. Arias had a specific vision for her brand that was rooted in the strong and stoic persona of the "Gaucho" or South American cowboy. MORE
Video: If you hate watching videos read this: The Zeitgeist affects the emotions phrases evoke. MORE
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout. MORE
We’ve got some exciting news to share today. We’ve officially launched our newest venture, the eCommerceFuel Job board. MORE
Currently, companies rely on internet marketing and brand positioning, therefore, making it necessary for marketers to constantly adapt and improve their knowledge. MORE
Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upwards, and the overall quality of the US customer experience is stagnating. MORE
Today is part two of my interview with Adam Saraceno, the Chief Marketing Officer of Peak Design. MORE
Not all consumers have the same preferences, but research into shopper psychology suggests there are plenty of ways brick-and-mortar stores can appeal to their patrons. Customer Experience MORE
The opening of Apple’s new flagship store in San Francisco brings to light many ideas about how to create the best in-store experience for customers. Not only is the store breathtaking, but it’s also a great example of what tomorrow’s store should take into consideration. Customer Experience MORE
By now, merchants are well aware that mobile eCommerce is central to the […]. The post Make mobile the cornerstone of eCommerce personalization efforts appeared first on The Omni Channel. eCommerce RTI eCommerce Personalization mobile ecommerce personalization MORE
By Ray Overby, Key Resources Chances are, as a retailer, you rely on the mainframe to power your business. As many as 23 of the world’s top 25 retailers use the mainframe to make sure they can provide their customers with the personalized service today’s consumer craves. MORE
Amazon Go has been hyped for more than a year as the potential vanguard of cashier-less retailing, but it appears another tech giant is testing out the technology. Microsoft is working on cashier-less technology of its own. in the hopes of becoming the next big player in the space. MORE
We all know the modern customer journey is longer and more complicated than ever before. However, new research from Condé Nast shows that most customers make brand decisions well before they even realize they’re on a journey. MORE
Your customers are your greatest asset. The one thing shared across all great ecommerce companies is a large, loyal customer base. The keys to building that kickass cusotmer base are well known, but easier said than done: Getting new customers. Turning each new customer into a high LTV fanatic. MORE
A new Google study, conducted by Ipsos/OTX, has confirmed we are addicted to our smartphones and revealed how we use them to help make purchasing decisions, wrote John Paul Titlow of ReadWriteWeb.com (April 28). Retail Operations Wireless Trends Mobile Industry e-Commerce Retail Marketing MORE
Retail TouchPoints
JUNE 22, 2018
By Justin Marcucci, Endava Over the past decade companies have shifted from a product-centric approach to a customer experience-centric approach as a way of conducting business.
Store Growers
JUNE 21, 2018
Optimization is a word that always sounds fancy to throw around. But what does it actually mean? To me it means becoming more efficient at reaching your goal. That means that you should know what your goal is before jumping into tactics.
My Wife Quit Her Job
JUNE 18, 2018
If you want to start a successful ecommerce business, you need the ability to process transactions on your own website. And choosing the right ecommerce platform is one of the biggest decisions you’ll have to make.
Zaius
JUNE 21, 2018
In the retail industry, 2017 was a record year — but unfortunately not for a reason we should celebrate. More stores closed in the US in that period of 12 months than any other year on record.
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Ecommerce Platforms
JUNE 20, 2018
Is it as good as it claims? This Cloudflare CDN review covers it’s most critical features, pricing strategy, usability, customer support, and overall functionality. We’ve all watched numerous action films. So here’s something I assume you’ve been asked before….
Zaius
JUNE 19, 2018
Content is one of the most underutilized marketing tactics in B2C and ecommerce today — but that’s changing quickly. More and more marketers are realizing that by creating great content that ranks on Google for specific and relevant terms, they can attract a constant stream of qualified traffic to their ecommerce site — for free. However, content marketing takes not only writing talent and SEO knowledge, but also patience. This strategy is not going to result in overnight success.
Forrester eCommerce
JUNE 19, 2018
Forrester’s 2018 Customer Experience Index (CX Index) for US brands reveals a worsening CX leadership gap: Not a single brand has risen to the top of our rankings and continued to move upwards, and the overall quality of the US customer experience is stagnating.
Retail TouchPoints
JUNE 18, 2018
By Ray Overby, Key Resources Chances are, as a retailer, you rely on the mainframe to power your business. As many as 23 of the world’s top 25 retailers use the mainframe to make sure they can provide their customers with the personalized service today’s consumer craves.
Klaviyo
JUNE 21, 2018
The post Announcing Klaviyo:BOS 2018 appeared first on Klaviyo. Blog Post Klaviyoworkshop
Ecommerce Platforms
JUNE 21, 2018
Dropshipping has become all the rage in the ecommerce world, but dropshippers are often stuck with slow shipping speeds, higher pricing, poor return policies, and more. SellerBooster is working to change all of that.
iQmetrix
JUNE 22, 2018
Not all consumers have the same preferences, but research into shopper psychology suggests there are plenty of ways brick-and-mortar stores can appeal to their patrons. Customer Experience
Bronto
JUNE 19, 2018
Can you believe it’s been a year already? Where does the time go? Let's take a moment to reflect on a few favorite moments from this first year. The post A Look Back at Year One of The Commerce Marketer Podcast appeared first on Bronto Blog. Marketing Strategy Partners Podcasts
Kissmetrics
JUNE 20, 2018
Your customers are your greatest asset. The one thing shared across all great ecommerce companies is a large, loyal customer base. The keys to building that kickass cusotmer base are well known, but easier said than done: Getting new customers. Turning each new customer into a high LTV fanatic.
Forrester eCommerce
JUNE 15, 2018
In-Store Mobile Delivers Service, Efficiency, and Convenience. Customer service through associate-assisted mobile scanning and checkout. Operational efficiency through associate mobility. Customer convenience through self-service mobile checkout.
Ecommerce Platforms
JUNE 18, 2018
“ We see ecommerce as something that hasn’t had a lot of innovation”. Stated Webflow’s chief technology officer, Bryant Chou. Now hold it right there! Why would he make such a claim? Hasn’t ecommerce been growing astronomically of late?
eCommerceFuel
JUNE 22, 2018
We’ve got some exciting news to share today. We’ve officially launched our newest venture, the eCommerceFuel Job board.
iQmetrix
JUNE 22, 2018
The opening of Apple’s new flagship store in San Francisco brings to light many ideas about how to create the best in-store experience for customers. Not only is the store breathtaking, but it’s also a great example of what tomorrow’s store should take into consideration. Customer Experience
Sailthru
JUNE 21, 2018
We all know the modern customer journey is longer and more complicated than ever before. However, new research from Condé Nast shows that most customers make brand decisions well before they even realize they’re on a journey.
Forrester eCommerce
JUNE 19, 2018
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products.
Powerinbox
JUNE 20, 2018
Currently, companies rely on internet marketing and brand positioning, therefore, making it necessary for marketers to constantly adapt and improve their knowledge.
eCommerceFuel
JUNE 15, 2018
Today is part two of my interview with Adam Saraceno, the Chief Marketing Officer of Peak Design.
iQmetrix
JUNE 22, 2018
Gizmodo 's Michael Hession today published a video review of Samsung Pay. The video shows him using (and sometimes not using) the new payment technology around New York City. Retail Operations Wireless Trends
Prisync
JUNE 21, 2018
Meet Magento UK 2018 took place last Wednesday on 13th June in London and it brought together about 400+ Magento enthusiasts from almost all around the world. The event – organized by JH – offered plenty of great panels and also a unique networking opportunity for the Magento landscape.
Forrester eCommerce
JUNE 21, 2018
Health insurers know why customer experience is critical — CX leaders grow revenue faster than laggards, can charge more for their products, and have a higher brand preference. But based on Customer Experience Index (CX Index™) data, the how continues to be a challenge. Health insurers’ average CX Index score once again remained flat in 2018, with […]. age of the customer
OrderDynamics
JUNE 19, 2018
What Exactly is Dynamic Inventory Visibility? Dynamic inventory visibility is a view of stock levels that can change contingent on certain criteria. These criteria can range from geographic boundaries to promotional timings, among others.
Weebly
JUNE 21, 2018
When entrepreneur and fashion designer Sole Arias opened Gaucho Sur , she didn't want it to be like any other online boutique. Arias had a specific vision for her brand that was rooted in the strong and stoic persona of the "Gaucho" or South American cowboy.
iQmetrix
JUNE 22, 2018
A new Google study, conducted by Ipsos/OTX, has confirmed we are addicted to our smartphones and revealed how we use them to help make purchasing decisions, wrote John Paul Titlow of ReadWriteWeb.com (April 28). Retail Operations Wireless Trends Mobile Industry e-Commerce Retail Marketing
Klaviyo
JUNE 21, 2018
The post Supreme Court Ruling Lets States Tax Ecommerce Retailers appeared first on Klaviyo. Blog Post compliance Ecommerce state tax Supreme Court
Forrester eCommerce
JUNE 20, 2018
Last Sunday, Tesla CEO Elon Musk sent an all-employee email to Tesla employees revealing that the company was the victim of insider sabotage. Musk indicated that the saboteur made changes to Tesla’s manufacturing operating system using fake user names and exported a large volume of sensitive internal data to third parties. In his email, Musk […]. age of the customer
Kibo
JUNE 21, 2018
By now, merchants are well aware that mobile eCommerce is central to the […]. The post Make mobile the cornerstone of eCommerce personalization efforts appeared first on The Omni Channel. eCommerce RTI eCommerce Personalization mobile ecommerce personalization
OrderDynamics
JUNE 21, 2018
5 Learnings from Retail Failures. Retail Touchpoints’ post by Marc Gingras captures 5 key learnings from the demise of Toys R Us. Although the post highlights one retailer, it stands for many which have perished, or had to close many stores recently. These retail failures offer important lessons.
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