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A Few North American Mobile Banking Apps Lead, But None Stand Out

Forrester eCommerce

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 342
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497: The 3 Step Plan To Ditch Regret And Tap Into Your Massive Potential With Jon Acuff

My Wife Quit Her Job

Today I am thrilled to have John Acuff on the show. John is a New York Times bestselling author of eight books, including his latest book called All It Takes Is A Goal. Jon is also one of Ink’s top 100 leadership speakers and has spoken to hundreds of thousands of people at conferences and events. And for the last 20 years, he’s helped some of the biggest brands tell their story, including Home Depot, Bose and Staples.

Books 156
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15 Must-Have HubSpot eCommerce Apps To Master Online-Selling

MakeWebBetter

In the world of eCommerce, having a reliable platform that can handle all aspects of your business is crucial. HubSpot, a leading provider of inbound marketing and sales software, offers a comprehensive eCommerce solution that can help businesses streamline their operations and drive growth. Particularly, with powerful HubSpot eCommerce apps and integrations, it has become [.

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Retail Loss Prevention Strategies for Online and In-Store | Salsify

Salsify

If you’re like most people, losing your phone can be the final straw that turns a difficult week into a straight-up disaster. Heck, even the sting of losing a sock in the laundry can upend an otherwise good morning.

Retail 99
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Mastering Retail Peaks: Composable Commerce, Loyalty Tech, and Future-Ready Strategies for 2024

Speaker: Jennifer Hileman - Head of Retail Platform Strategy at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Prepare to excel in the dynamic world of retail, spanning the holiday season and beyond into 2024! Join us for an insightful webinar as we delve into the powerful synergy of composable & MACH Technology paired with the leading loyalty and promotions engine. Discover how composable commerce and loyalty management can redefine your retail approach, ensuring sustained success through the holiday rush and well into the new year.

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11 retailers at risk of bankruptcy in 2023

RetailDive

From Joann and Rite Aid to Petco and The Container Store, here’s who’s most at risk in the next 12 months.

Retail 138
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Small Business Remains A Big Opportunity For Banks

Forrester eCommerce

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

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The Ultimate Step-by-Step Guide to BigCommerce Store Development [2023]

MakeWebBetter

Building an eCommerce store? It's no small feat! Your passion to hand-carve your eCommerce store can fade very soon, finding a balance between technology, resources & your dream. No wonder, people love handy tools such as the BigCommerce development solution to build their dream online store. It’s amazing, how practical a BigCommerce online store is. [.

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15 Email Marketing Types for Successful Ecommerce Campaigns | Salsify

Salsify

Explore the best email marketing types, including 15 ecommerce email marketing examples to inspire your next campaign and drive conversions.

eCommerce 138
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Gen Z headed to malls this holiday season: report

RetailDive

Nearly half of young shoppers said they'll do their holiday shopping at malls as consumers plan to spend $530 on gifts, down from $612 last year.

Gifts 107
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How To Scale CX Measurement Across A Complex Organization

Forrester eCommerce

Does your organization span regions, lines of business and brands? That makes scaling a customer experience measurement program more challenging; you need to balance consistency and oversight with adaptation and localization.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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A Guide to Global Customer Service Excellence

ESW

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business. It is a crucial link that allows customers to interact with your brand.

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Simplify Purchases With FastSpring’s Latest Feature: 1ClickPay

FastSpring

Looking to leverage FastSpring’s 1ClickPay or other payments capabilities and want to try them for yourself? Sign up for a demo or check out our free trial. We’re excited to introduce the latest in FastSpring’s payments featureset: 1ClickPay. Designed to enhance your customers’ shopping experience and boost your sales, 1ClickPay streamlines the checkout process, reduces purchase friction, and makes it easier than ever for your customers to complete their transactions.

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Maximizing Impact: Strategies for Monitoring Promotion Execution

Wiser

Effectively monitoring and executing promotional strategies is critical to your bottom line. Understanding how your promotions perform in real time can provide a wealth of insights, allowing you to optimize your strategies and gain a competitive edge. This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior.

Retail 78
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SmileDirectClub files for Chapter 11 bankruptcy

RetailDive

The dental company's financial issues partially stemmed from the COVID-19 pandemic. Now it plans to liquidate if it can't find a buyer.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Should You Care About Developer Productivity?

Forrester eCommerce

A recent report regarding developer productivity has set the dev world abuzz. Without going into too many details, the notion that one can effectively measure individual developer productivity has been a controversial topic since the dawn of the mainframe.

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A Beginner’s Guide to a Cookie-Free Marketing Strategy

Retail TouchPoints

It’s time to say goodbye to cookies. A full 60% of marketers believe the era of advertising cookies and IDs is coming to an end. And yet there’s a successional gap. Nobody seems to know what to do next. The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I think everyone’s talking about it but not many people are actually doing a lot of preparation yet,” says one anonymous advertising executive quoted in the study.

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The Anatomy of a Perfect eBay Listing

Algopix

In the ever-evolving world of e-commerce, mastering the art of crafting the perfect eBay listing is akin to wielding a mighty sword in the digital marketplace. Your eBay listing is your digital storefront, and how well you present your products can make or break your online business. It’s not just about showcasing your items; it’s about doing it so exceptionally well that you outshine your competitors and stand out in the crowded online marketplace.

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Video: Retail Media Strategies for Q4 & Prime Big Deal Days

ROI Revolution

As we move into Q4 and start to kick off the holiday shopping season , it’s time to start thinking about how you’re going to advertise your products to customers. Watch this video to discover retail media strategies for Q4 and Prime Big Deal Days. Amazon is once again doing a fall Prime event this year. Prime Big Deal Days will be Tuesday, October 10 and Wednesday, October 11th, 2023.

Retail 78
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The "Multi" Problem in Omnichannel Commerce with Orium + Elastic Path

Modern retail is complex, but composable commerce can help brands navigate that complexity successfully. Operating in multiple geographies, handling multiple currencies, leveraging multiple brands, exploring multiple business models… These are just some of the complicated realities facing modern brands. In this masterclass, Julie Mall from Elastic Path and Thomas Mulreid from Orium take a deep dive into the many elements at play in commerce today, looking at what the term “multi” means and break

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Toys R Us to open up to 24 US flagship stores

RetailDive

Parent company WHP Global announced a partnership with Go Retail Group for the rollout, which also includes experiences in airports and cruise ships.

Toys 121
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Secure Our World All Year Long

Forrester eCommerce

We have a national day or month for just about everything. Some of my personal favorites include National IPA Day (first Thursday in August), National Waffle Day (August 24), National Rescue Dog Day (May 20), and National Insider Threat Awareness Month (September).

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5 Awesome eCommerce Copywriting AI Tools For You To You To Use In 2024

Groove

In the realm of persuasive communication and digital marketing, the art of crafting captivating and influential copy has always been important. However, with the rapid advancement of artificial intelligence (AI), a new era of possibilities has unfolded, offering innovative tools that redefine the boundaries of effective copywriting. LLet'sembark on an exploration of AI-powered copywriting tools, unveiling their extraordinary capabilities and how they are reshaping the landscape of persuasive com

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Macy’s Accelerates Small-Format Expansion Plans

Retail TouchPoints

Macy’s Inc. is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023.

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Automation, Personalization, and Tracking for eCommerce: How To Make Them Work

Curious about eCommerce success strategies? Download "Automation, Personalization, and Tracking for eCommerce" and discover the blend of automation and personalization secrets for exceptional outcomes. In this ebook, you'll learn how to: Streamline Operations: Simplify inventory, marketing, and service tasks with automation, freeing time for vital business aspects.

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Retailer or Manufacturer—Can You Enhance Performance With More Effective Customer Satisfaction Surveys?

Wiser

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience.

Retail 91
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Sycamore to buy Chico’s for $1B

RetailDive

The agreement strikes a deal that eluded the private equity firm four years ago, despite repeated attempts then to acquire the women’s apparel retailer.

Apparel 120
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AI Pushes The Metaverse Into The Horizon At Meta Connect 2023

Forrester eCommerce

AI dominated Mark Zuckerberg’s opening keynote at Meta Connect today — mentioned within the first 10 seconds and dozens of times throughout. Absent was the term “metaverse,” which was referenced just a couple of times at best. There were no updates about Horizon Worlds. It’s not unexpected. Forrester predicted a metaverse winter for 2023.

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Announcing: Digital Invoicing Updates and Tax Exemptions for B2B Transactions in Japan

FastSpring

Looking to leverage FastSpring’s Digital Invoicing for your SaaS or gaming business? Sign up for a demo or check out our free trial. When you’re dealing with global sales, taxes are a necessary part of everything you do. For many SaaS companies, being able to accurately apply tax exemptions across the globe is a vital step for accuracy in quotes as well as reporting when tax time comes around.

B2B 78
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Powering Customer-Centric Experiences with Data

We know that today’s customers prioritize experiences over other aspects of a brand. Customers' expectations for digital interactions are constantly rising, which puts pressure on brands to continuously optimize their digital strategies in order to stay ahead of the competition. When it comes to unlocking a new level of digital experience, data-driven experimentation is the key.

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Toys ‘R’ Us Plans Brick-and-Mortar Rollout Beginning in 2024

Retail TouchPoints

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. beginning next year in a partnership with Go! Retail Group. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas.

Toys 101
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14 Halloween email examples to maximize your sales (with explanation and tips)

Omnisend

Reading Time: 11 minutes Many marketers think that Halloween email marketing doesn’t require planning or strategy. They assume Halloween has grown into such a fad that any campaign can grab attention and trigger more sales. But the truth is, that successful Halloween marketing campaigns demand rigorous planning, foolproof strategy, and diligent execution.

Events 88
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Macy’s sets out to triple its off-mall fleet in less than 2 years

RetailDive

As its smaller format shows promising results, the department store is shifting gears. Closing more mall-based anchors may be inevitable.

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Improv And Playbooks: Navigating The Unscripted World Of Modern Selling

Forrester eCommerce

I’m from Chicago, which is known for many things, particularly its rich history with improvisational theater. Improv is a form of theater performed unscripted and created spontaneously by the players on stage, often through an audience suggestion.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I)

Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved. They now demand quick, convenient, and seamless shopping experiences, which both FMCG and Q-commerce sectors strive to provide.