Trending Articles

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Frictionless CX Is Possible, But Only If You Have Foresight

Forrester eCommerce

After years of digital transformation, many companies still struggle with fragmented customer experiences. But in 2025, a new wave of converging technologies — from generative AI to adaptive edge intelligence — is making seamless, intuitive CX possible. The key? Foresight. At Forrester’s Customer Experience Summit North America, you’ll discover how emerging technologies — from generative AI to adaptive interfaces — are reshaping the way brands connect with customers.

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5 Ways to Meet the New Rules of Branding in an AI-First Retail World

Retail TouchPoints

AI has already raised consumer expectations across the board. People expect hyper-personalization, and they expect things to happen faster. What used to take a day should take an hour, and what took an hour should take a minute. When it comes to purchasing decisions, CPG brands and retailers still rely heavily on visuals, shelf presence and advertising to stand out.

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Types of POS Systems for Retail

Ecommerce Platforms

If you're trying to figure out which POS system actually works for your retail store, you’re not alone. Here's the quick answer: There are five main types of POS systems retailers use—cloud-based, on-premise, mobile (mPOS) , self-service kiosks, and omnichannel systems. Each has pros and cons, and picking the wrong one can cost you thousands—I've seen it happen more than once.

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Kroger Workers in Indiana Vote To Strike

RetailWire

Indiana is the latest flash point in Kroger ’s spreading labor unrest. Members of United Food and Commercial Workers (UFCW) Local 700 — representing roughly 8,000 clerks, meat-cutters, and pharmacy techs across central Indiana — rejected a tentative four-year agreement by a lopsided 74% “no” vote. The “no” vote automatically activated strike authorization, giving leaders the legal power to call a walkout at any moment.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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593: Why So Many Entrepreneurs Hit A Wall And How to Break Through

My Wife Quit Her Job

In this episode, Toni and I dive deep into what it really feels like to get stuck even when your business is working and life looks “successful” on the outside. What You’ll Learn Why entrepreneurs often get stuck The mental roadblocks holding you back Simple ways to push past the wall Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Books 215
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2025 NRF APAC Innovators Showcase: Innovation In Retail Technology

Forrester eCommerce

Read this blog to learn more about the 25 companies tackling the retail industry's pressing problems at NRF's APAC Innovation Showcase.

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The Lie the Algorithm Wants You to Believe About Yourself

Bryan Eisenberg

We are not drowning in information. We are all being fed stories designed to keep us compliant. Every swipe, scroll, and AI-generated summary is a carefully measured drip of dopamine, fear, tribalism, and distraction. Not to inform you. To influence you. Not to empower you. To pacify you. The more overwhelmed you are, the more likely you are to drift in the sea of life.

Books 264
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Retail job cuts surge in 2025’s first half

RetailDive

In the U.S., job losses were up 274% from last year, while hiring plans remain “historically low,” according to Challenger, Gray & Christmas.

Retail 106
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TUMI Opens First Northern England Store at Victoria Leeds

365 Retail

International travel and lifestyle retailer TUMI has launched its first store in northern England at Victoria Leeds , adding to the destination’s growing reputation for securing city and regional debuts. Owned and operated by Redical , Victoria Leeds now hosts the globally recognised luggage brand within the Victoria Quarter. The 517 sq ft store features a minimalist design and stocks a broad range of premium travel accessories including luggage, backpacks, and seasonal lines.

Travel 111
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Silicon, Substations & Sovereignty – Infrastructure Is Critical For AI Success

Forrester eCommerce

I’ve been closely following the evolution of AI infrastructure for a while now. Honestly, the pace at which things are changing is both thrilling and a little overwhelming.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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TJ Maxx to Award Sponsorships to 10 ‘True Original’ Women

Retail TouchPoints

TJ Maxx has launched the You Sponsored by TJ Maxx program, which will award 10 women designated as “True Originals” with custom sponsorship deals designed to support their next moves in three categories: opportunity, connections and visibility. Additionally, TJ Maxx has recruited Co-sponsors for the program from the worlds of sports, music, beauty and design who will provide mentorship and advice to the winners.

Fashion 213
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Target DEI Fallout Was ‘Manufactured Outrage,’ According to New Report

RetailWire

In a digital era where perception can be manufactured and outrage amplified, a new report suggests that the backlash against Target over its diversity, equity, and inclusion (DEI) efforts may have been more artificial than genuine. Fake Accounts Helped Fuel the Target Backlash A report from Israeli tech firm Cyabra, and furnished to USA Today , has uncovered a coordinated disinformation campaign aimed at inflating outrage against Target between January and April of this year.

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Saks Global says it’s back on track with vendors, won’t close stores

RetailDive

The company told BMO Capital Markets it has mostly repaired supplier relationships, though luxury brands tell other analysts its ability to pay remains a top concern.

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A Four-Year-Old Just Outsold You with Nichole Walton Durban

Bryan Eisenberg

Last Saturday in Round Rock a preschooler sold every glitter candle on her table in ninety minutes. No ad budget, no CRM, just a marker poster and unstoppable enthusiasm. If that stings, good. Discomfort is data, and data fuels growth. The Moment My Lens Flipped Nichole Walton Durban sat in front of the mic and dropped a single word that rewired the conversation: edupreneur.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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When You Can’t Change The Technology, Change Your Security Policies

Forrester eCommerce

When you can’t change the security of external technologies like IoT, OT, or power infrastructure, you must adapt your internal cybersecurity policies and controls to mitigate the risks they introduce.

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Bealls’ Secret to Lasting 110 Years: Nurturing Connection and Culture

Retail TouchPoints

In 1932, fledgling Florida department store Bealls went bankrupt and was owned by the bank for more than 10 years. Now, nine decades later, the chain is celebrating its 110 th anniversary and is bigger and stronger than ever, with more than 650 stores across 22 states. The story of how Bealls (pronounced “bells” despite that errant “a”) went from financial ruin to enduring success — achieving a milestone that most companies, retailer or otherwise, never reach — is particularly poignant right now

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7 Proven Ways to Improve Retail Execution with Crowdsourced Audits

Wiser

Make smarter decisions. Close execution gaps. Win at the shelf. Retail execution can no longer be a passive process or annual check-the-box activity. With today’s shoppers moving fluidly between screens and stores, brands must respond in real time—and with precision. That’s where crowdsourced audits come in. By tapping a distributed network of real shoppers, brands can audit thousands of stores, uncover hidden issues, and drive smarter in-store decisions—without ballooning costs or overextending

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Designer Brands pulls guidance but is ‘cautiously optimistic’ about back to school, holiday

RetailDive

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Post-Purchase Marketing: The Key to Customer Loyalty

UpSellIt

For many ecommerce brands, the customer journey ends at checkout. But savvy marketers know that what happens after a purchase is just as valuable—if not more—than what comes before it. With repeat customers spending 67% more than new customers, post-purchase marketing is your opportunity to build brand loyalty, increase customer lifetime value, and drive incremental revenue with minimal acquisition costs.

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AI Isn’t Cheap — Here’s How to Spend Smarter

Forrester eCommerce

While enterprise AI spending remains relatively modest today, the potential for overspending is significant. Most organizations are still experimenting, with only a few production-ready use cases. But that’s about to change. Over the next two to three years, AI investment is expected to grow exponentially as enterprises scale their efforts to operationalize AI.

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Loyalty is a Number. Fandom is an Energy.

Retail TouchPoints

Most brands know how to build loyalty. Fewer know how to build fandom — and that’s where they fall short. Loyalty is structured. Predictable. A well-oiled loop: customers spend more, get more and come back. It’s measurable. It lives in dashboards. And it’s almost entirely under the brand’s control. Fandom isn’t. Fandom is irrational, emotional and messy.

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Tariff Shock or Strategy? How U.S. Retailers Are Managing Cost Pressures

Wiser

New tariffs, old playbooks With 2025 ushering in reinstated tariffs on steel and aluminum and new duties on Chinese electronics, many expected a clear surge in prices. But the reality is far more strategic than straightforward. Categories like smartphones have seen visible price hikes, while appliances and computers are behaving more cautiously, some even getting cheaper.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Inventory Management Tips for Retailers to Reduce Overstock and Increase Profits

RETAIL MANAGEMENT SOFTWARE

In today’s ultra-competitive retail landscape, inventory mismanagement can quietly erode profits. Whether you’re selling sneakers, sofa sets, or fine jewelry, carrying too much stock ties up cash, eats up space, and leads to markdowns. According to the National Retail Federation (NRF), retailers lose an estimated $50 billion annually due to inventory distortion, which includes overstock and out-of-stock issues.

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Walmart debuts Sparky, its generative AI assistant for customers

RetailDive

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Daily Dive M-F DTC Weekly Every Tuesday Marketing Weekly Every Wednesday Tech Weekly Every Thursday Operations Weekly Every Monday By signing up to receive our newsletter, you agree to our Terms of Use and Privacy Policy.

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Supply Chain, AI, And Operational Resilience Risks Dominate ERM Programs In 2025

Forrester eCommerce

For risk professionals, leading through 2025’s volatility has been like living in an “Alice in Wonderland” unreality. Risk teams have never been more important as a function to guide their businesses though challenges such as geopolitical risk events, trade disruption, economic volatility, and regulatory disruption.

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Lowe’s Creates Creator Network, Partners with MrBeast for Kickoff

Retail TouchPoints

Lowe’s has introduced its first Creator Network , giving creators/influencers the opportunity to share project-driven stories that build affinity both for Lowe’s and their own brands. The home improvement retailer is working with popular creator MrBeast , which has established a MrBeast Storefront on the Lowe’s site, and Lowe’s also will be the exclusive building partner for season two of the popular Amazon Prime reality competition show, Beast Games.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.

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Unlocking Real-Time Agility: How Data-Driven Pricing Is Changing the Game

Wiser

Major retailers are continuously running thousands of SKUs, juggling multiple marketplace sellers, and constantly under pressure to stay both competitive and profitable. Price wars erupt, events like “Cyber Day” explode in importance and everything happens in real time. For one top South American electronics and consumer‑goods retailer, this needed to change.

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Sephora UK to Open Fifth Store of 2025 at Westgate Oxford

365 Retail

Sephora UK will open a new store in Oxford this autumn, located at Westgate Oxford, marking its fifth UK launch of 2025 and the eleventh store nationwide. The 3,919 sq ft sales floor will introduce the retailer’s signature black-and-white stripes to the historic city, offering an immersive, service-led beauty experience. This opening follows the Liverpool ONE store, launched on 22 May, and is part of a broader rollout across the country, with additional locations set for Sheffield Meadowhall, Ma

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Walmart challenges consumer perceptions with ‘Who Knew?’ campaign

RetailDive

In a 60-second spot set to The Who’s “Who Are You,” “White Lotus” star Walton Goggins dishes on the retailer’s perks following a January brand refresh.

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FinOps X Recap — AI, Scopes, And FOCUS 1.2

Forrester eCommerce

We just spent an amazing two days at FinOps X, the annual conference hosted by the FinOps Foundation. This year’s conference was the largest ever at 2,000 attendees, a 20% increase from 2024.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.