Waitrose reaches online milestone

By Liz Wells in Industry News 17th June 2020

Waitrose.com has processed more than 150,000 online orders in a week for the first time – more than double the number of weekly orders at the start of the year.

There are 173 Waitrose shops that deliver Waitrose.com orders, 26 of these are now delivering more than 1,000 orders each week, meaning nearly 90% of active UK postcodes can now order from Waitrose.com.

The retailer is also in the process of adding 150 new delivery vans to its fleet, which will enable it to offer further increases in delivery slots to customers over the coming weeks. The vans are quieter and more efficient than previous models and offer 19% more delivery capacity.

Waitrose.com director, Ben Stimson, said: “The expansion plans we had in place for Waitrose.com have allowed us to respond as best we can to the huge surge in demand in recent months – especially from vulnerable groups who need home delivery services. We’re seeing a fundamental shift to many people’s shopping habits, and we’re incredibly proud of how our shops have scaled up our online operations at such speed.”