Trade group helps retailers cater for dementia sufferers with new virtual learning sessions

Print

The Association of Convenience Stores (ACS) is helping more retail workers develop the skills to deal with shoppers suffering from dementia.

Elderly-person-620x330.jpg

It is working with the Alzheimer’s Society to create more Dementia Friends in the convenience sector by hosting a series of virtual awareness sessions next month.

It is the latest stage of a campaign launched by the ACS earlier this year to create 25,000 Dementia Friends in the convenience sector to help customers, colleagues and communities affected by the issue.

ACS chief executive James Lowman said: “We are delighted to be working with Alzheimer’s Society to offer these virtual awareness sessions for the convenience sector.

“The sessions we ran earlier in the year were very well received and gave colleagues practical advice on how they can help people visiting their stores.

“We’re living in unprecedented times and it’s important to remember that there may be some customers who may need some additional assistance when visiting your store.

“The sessions will provide key information on how you can support customers and colleagues living with and affected by dementia.”

People who complete the online sessions will receive a Dementia Friends badge which can be worn to encourage shoppers living with dementia to approach them if they need assistance.

The sessions are free for ACS members to attend and will take place on 19, 21, 27, and 29 January.

More information about the sessions is available by emailing: steve.dowling@acs.org.uk