Talking Retail Grocery and product news for independent retailers
Wiles says: “After listening to our retailer partners extensively over the past year, it is also clear to me that PayPoint’s relationship with its retailer partners has not been good enough and, too often, we have fallen short of what you should expect of us.
“We have not always been on your side and there are a number of specific issues which we need to work with you on that have affected your businesses, including reduced commission, banking charges, escalating costs, customer support, and how we have sometimes responded to you. We don’t pretend to have handled everything well and it’s clear that we must work harder to improve and rebuild relationships with all of you.”
“I can’t change the past, but we can change the future and how we work together to evolve our proposition and strengthen the service and products we offer to benefit your business.”
Wiles also mentions the “exciting developments” to the PayPoint proposition that will be launching over the coming year, including:
- The Link Counter Service is due to roll out in late 2021, enabling cash withdrawals over the counter, with the opportunity for retailers to earn for every withdrawal and balance enquiry.
- Snappy Shopper launches in summer 2021, enabling retailers to offer online ordering, click-and-collect and home delivery.
- Collect+ will continue to expand its range of partners, adding to Amazon, eBay, DHL, DPD, Fedex, and Hubbox. Its new Send service is live now and scaling over the course of the year, with marketing support to drive more customers into store.
- New FMCG vouchers/rewards partnerships will be launching in summer 2021, connecting retailers with big consumer brands, digital vouchering, digital advertising via PayPoint One and retailer rewards programmes.
Wiles adds: “The convenience sector and our retailer partners are at the heart of our strategy and we are focused on investing to enhance our proposition and opening up new revenue opportunities for everyone we work with. You have my personal commitment that we will rebuild our relationships with you, engage with you more regularly and strengthen our proposition to deliver better products, service, and value to you and your business.”
