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The consultation will run for 12 weeks and will include discussions, followed by a survey of more than 8,000 postmasters on options such as establishing regional or subject forums that could advise and influence business decisions. A separate survey and discussions will take place with all its commercial partners.
Amanda Jones, Post Office retail and franchise network director, said: “We want to see postmasters thriving in their local communities with commercially successful branches run by individuals who know what products and services their customers require.
“This consultation is part of our efforts to reset our relationship with postmasters and hear directly from them about how they want to be involved in the development and execution of business decisions.”
A dedicated microsite has been created where postmasters can find out more information about the consultation and can submit their views. The consultation is being run by an independent agency, Quadrangle, that will provide an impartial assessment of postmasters’ views.
