Talking Retail Grocery and product news for independent retailers
The table below shows the number of shoplifting crimes (top 10) recorded between August 2020 and July 2023.
| Rank | Category | # of crimes | % of crimes |
| 1 | supermarket | 233,906 | 54.42% |
| 2 | department_store | 26,586 | 6.19% |
| 3 | convenience | 25,914 | 6.03% |
| 4 | clothes | 24841 | 5.78% |
| 5 | variety_store | 23792 | 5.54% |
| 6 | fuel | 18698 | 4.35% |
| 7 | pharmacy | 11426 | 2.66% |
| 8 | charity | 6409 | 1.49% |
| 9 | furniture | 5816 | 1.35% |
| 10 | shoes | 5472 | 1.27% |
Supermarkets show the highest number of shoplifting crimes, followed by department and convenience stores. Data, analysed by the BBC, shows shoplifting offences have returned to pre-pandemic levels as the cost of living rises.
A spokesperson for Waitrose, said that while it could not “speculate on the reasons”, it was seeing “rising numbers of shoplifting offences – often by organised gangs as well as anti-social behaviour”. It makes sense that convenience stores are also in the top three, with these including off-licenses and newsagents selling food and drink items.
Co-op, who recently announced that it is using undercover security guards to patrol aisles, is the retailer shoplifted from the most (15.3%).
Money.co.uk shop insurance expert Cameron Jaques said: “In the world of retail, it’s not a matter of ‘if’ but ‘when’ theft or shoplifting will occur. These unfortunate events can strike any business at any time, causing significant financial strain and disruption.”
In addition to seeking the right insurance, Jaques offered advice to retailers, including the following.
“Ensure that your staff is trained to identify suspicious behavior. Teach them to approach customers with a friendly greeting and offer assistance, as this can deter potential shoplifters.
“Maintain a visible staff presence throughout the store. This not only makes customers feel more secure but also discourages shoplifters who are less likely to steal when they know they are being watched.
“Install mirrors and security cameras strategically to eliminate blind spots in the store. Display signs indicating the presence of surveillance, as this can deter potential thieves.
“Keep your store well-organised and clutter-free. This allows staff to have better visibility and makes it harder for shoplifters to conceal stolen items.
”Restrict access to high-value or easily pocketable items by placing them in locked display cases or near the checkout counter. Customers can request assistance to view these products.
“Engage customers in conversation when appropriate. A friendly and attentive staff can make potential shoplifters uncomfortable and less likely to steal.
“Establish a relationship with local law enforcement and report thefts promptly. This can deter habitual shoplifters and lead to their apprehension.
”Use signage and announcements to educate customers about your store’s shoplifting policy and its consequences. This can deter theft by making individuals aware of the potential legal and financial ramifications.”
