East of England Co-op introduces safety solution for lone delivery drivers

The retailer recently partnered with grocery delivery app Snappy Shopper to offer home delivery from 32 of its 122 food stores across Norfolk, Suffolk, and Essex. Each delivery driver is now equipped with a wearable alert button enabling users to request emergency help.

Alerts can be triggered in a number of ways: if the user taps the panic button on the app or alert button, if the device detects a fall, or if the user fails to check-in within a limited time. Alerts are monitored and received at Safepoint’s GuardianPlus Response Centre, which is manned by a team of qualified experts, trained to deal with emergency situations.

Lee Hammond, head of security for the East of England Co-op, said: “The technology they have in place is incredibly easy to use, which is important for our colleagues when they are out on the road. Allowing us to track the progress of our delivery drivers and respond swiftly to any calls for support, is a comfort to our colleagues as they carry out their vital role for our communities.”

Callum Coombes, chief executive of Safepoint, added: “The convenience sector has really ramped up their online and delivery offerings as a result of the Covid-19 pandemic. We know how important these services are for people, particularly when they are unable to leave their homes for essential items. We’re happy our technology can help play a part in keeping not only the delivery drivers safe, but the public too.”