Talking Retail Grocery and product news for independent retailers
Nisa
What financial packages or credit terms do you offer? Minimum 14 days.
Minimum length of contract: No minimum length, but retailers wishing to leave the group must give at least six months’ notice.
Do you offer a trading area agreement? Nisa has a proximity agreement with its retailers and can apply for exclusive fascia trading within a drive time of its store. The proximity agreement changes slightly in dense housing areas, where the zones reduce.
Minimum drop requirement: Retailers must be able to take a minimum weekly case drop of 100 chilled/frozen (a minimum of 30 cases per order) and 300 ambient products. Nisa delivers direct to store, offering a six-day-a-week delivery service.
What options do retailers have for ordering goods? A full web-based multi-channel ordering system that allows orders to be placed 24 hours a day via EPoS or direct through the internet. The new OCS mobile app also enables tasks to be carried out away from stores, including ordering, price checks and delivery tracking.
How many own-label lines do you have listed and what are the own-label ranges? Nisa offers 2,400 of Co-op’s award-winning own-label range, more than 80% of the range across all categories.
What arrangements do you have for fresh produce and chilled and frozen foods? Tri-temperature, six-day-a-week delivery service.
How many of your retailers have EPoS and how do you encourage them to take on new technology packages? There are more than 500 stores using Nisa’s in-house EPoS system and more than 400 with Nisa’s latest Epositive Evolution system. In February 2022, an offer was launched providing retailers with a two-lane system comprising tills, a back-office PC and installation, free of charge to those converting from other EPoS providers or upgrading or renewing their existing Nisa EPoS.
Do you invest in consumer advertising? Nisa invests heavily in consumer advertising, including a bespoke offer leaflet distribution, regular adverts in national tabloid newspapers, social media and online. Last year, Nisa partnered with Talksport radio’s breakfast show in the run-up to the World Cup.
What promotions do you offer? Nisa works on a promotional calendar that changes every three weeks and is aligned with the Co-op, including lunch meal deals, £6 freezer deals and Big Deals.
What category management help can you provide? From February 2023, Nisa announced its four-tier planogram subscription service, designed to best suit the needs of our customers and their shoppers. The aim is to drive more sales, by using data, insight and customer purchasing behaviours.
What other support measures for retailers have you introduced recently and what do you plan to introduce in the near future? In order to help retailers mitigate the impact of inflation, Nisa announced in February a £6m investment into the wholesale price of more than 1,000 branded products. This followed a £5m price investment announced in September 2022, which saw more than 1,000 price reductions for Nisa retailers, including 330 Co-op lines that were assigned under the “core essentials” umbrella, designed to offer value for shoppers as well as good margins for independent retailers. We are continually working hard to secure the best products and prices we can for our retailers, and we look forward to sharing more on how Nisa is helping its retailers to grow their business in 2023.
Why should an independent retailer join your group? At Nisa, we truly understand the ambitious entrepreneurial spirit of our partners and the need for stand-out to compete. We understand your desire to build your own business, your need for insight and tailored support from retail experts and the importance of quality products. That’s why we provide fresh thinking to ensure you can create the best customer offer in your local area.
Factfile
Average store size: 2,000sq ft
Number of UK retail members: 2,500 stores
Names of all UK fascias: Nisa Local, Nisa Express, Nisa Extra, dual-branded or independent
Retailer snapshot
Owner: Sunny Mann
Store name: Nisa Local
Location: Blidworth, Mansfield, Nottinghamshire
Number of years as a member: More than eight years
Opening hours: 7am to 8pm
Main advantages of membership:
We stock 900 Co-op lines and fresh has completely changed our business. Customers come to us now – they don’t have to go to the supermarkets – and we have doubled our basket spend.
Why did you choose to join this group rather than one of its competitors?
If anyone in the industry was looking to join a symbol group, I would personally highly recommend they join Nisa. The product range is absolutely fantastic, the support that you get from Nisa is second to none – it’s just the whole package. It has elevated my store and I can’t thank Nisa enough.
Contact
Name: Nisa
Address: Waldo Way, Normanby Enterprise Park, Scunthorpe, North Lincolnshire, DN15 9G
Telephone: 0800 542 7490
E-mail
Website
X (Twitter): @NisaLocally
First contact for potential members: Nisa recruitment team
