RIS News

MARCH 4, 2024

Talkdesk Autopilot accelerates customer service by using GenAI to summarize in-depth knowledge, providing contextual and conversational responses to customer inquiries.

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Customer 52

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

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Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

MARCH 20, 2024

Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. However, this is not the end of a personalized consumer experience; rather, it’s just the beginning. pop-up, giving you the option to enable that site to remember your data or not.

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Small Business Retail Recommendation Consumer Customer Data 277

Retail TouchPoints

MARCH 27, 2024

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

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Apparel Accessories Mobile Recommendation 299

Retail TouchPoints

MARCH 8, 2024

has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. where he was one of the first 50 employees, and he’ll be responsible for driving a holistic customer experience using consumer insights, marketing, loyalty and promotions.

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Customer Customer Loyalty Customer Experience Marketing 278

Retail TouchPoints

MARCH 1, 2024

We have moved away from the traditional aisle experience and have developed two birthday worlds within each store,” said Dion Miliaresis, VP of Merchandising at Party City in a statement. The customer is at the center of everything,” said Bill Lanza, Head of Stores at Party City in a statement. during the first half of 2024. “We

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Toys Gifts Events Customer 278

Groove

MARCH 4, 2024

The world of retail is fast-paced, and web design is the cornerstone of customer engagement. Websites crafted strategically can act as a conduit to enhance a user’s experience. When you consistently update your eCommerce store with impactful web design effects, you’ll be iteratively creating a captivating experience for your users.

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Web Design eCommerce Improvements Presentation 370

Retail TouchPoints

MARCH 1, 2024

“We are also excited to partner even more with our vendors this year as it relates to their branded in-store merchandise experiences,” Barry added, identifying Tesla, Lovesac and Starlink as examples of planned vendor partnerships. Our App First member deals experience is a great example of this.

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POS Omnichannel Mobile Improvements 278

Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. When they go shopping, they want to be treated specially.

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Social Media Specialty Retailers Department Stores Presentation 278

Retail TouchPoints

MARCH 28, 2024

Pacsun is partnering with hip-hop artist Slick Rick to celebrate the one-year anniversary of its Los Angeles Tycoon experience on Roblox. The merch collection is available online and in Pacsun stores, so passionate Pacsun customers can “twin” with their digital avatars.

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Games Fashion Accessories Apparel 277

Retail TouchPoints

MARCH 6, 2024

Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 million generated in 2022.

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Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

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Fulfillment Supplies Management Customer 263

Retail TouchPoints

MARCH 18, 2024

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. Will AI Become the New UI? “For

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Retail SEO Operations Consumer Goods 317

Retail TouchPoints

MARCH 12, 2024

Together we will extend Claire’s trend-driven shopping experience to new and existing customers, giving Walgreens shoppers more to love, fostering deeper connections and inspiring self-expression.” Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence.

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Merchant Services Accessories Jewelry Gifts 264

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention. We’re incredibly encouraged by initial customer response to our home décor assortment, and we see Kohl’s becoming a more formidable player in the home business.”

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Multichannel Customer Retention Arts Consumer 262

Retail TouchPoints

MARCH 7, 2024

It also serves as a destination for sellers and shoppers alike to access classes and how-to’s — a digital iteration of Michaels’ interactive in-store experience. We launched MakerPlace by Michaels with the goal of becoming the best place for handmade sellers and their customers,” said Ashley Buchanan, CEO of Michaels in a statement.

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Social Media Arts Gifts Customer 272

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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POS Payment Services Customer Experience Operations 259

Retail TouchPoints

MARCH 27, 2024

With a secure learning foundation, the performance progress possible for employees directly translates to benefits for the business — increases in customer satisfaction ratings and sales as well as productivity and retention. This method is dangerous to the psyche of both the person learning and the customer.

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Retail eCommerce Games Workshop 263

Retail TouchPoints

MARCH 21, 2024

David’s Bridal has teamed up with PersonalizationMall.com to offer customers access to thousands of customizable items to make their special day even more special, including monogrammed gear, wedding day essentials and keepsakes.

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Gifts Apparel Events Channel 263

Retail TouchPoints

MARCH 26, 2024

Wegmans doesn’t want its employees (or its customers for that matter) to miss what will be the last total solar eclipse visible from North America for 20 years. The supermarket retailer will close 48 stores in upstate New York and Pennsylvania that are located in the “path of totality” from 3 to 3:30 p.m. ET on April 8.

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Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. Click here to read the coverage.

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Retail Article Omnichannel Customer Experience 260

Retail TouchPoints

MARCH 12, 2024

But beginning March 14, the big-box retailer will sell its Cat & Jack assortment on TheBay.com as well as creating dedicated brand experiences in Hudson’s Bay stores. “We’re listening to customers and are very focused on delivering an assortment that is relevant and reflects what Canadian families are looking for.

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Apparel Clothing Fashion Customer 264

Forrester eCommerce

MARCH 27, 2024

Written by Hannah Jachim, Senior Research Associate Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing. Analyzing data from Forrester’s Consumer Digital Experiences Survey, 2023, we find that: CTOs […]

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Supplies Technology Consumer Customer 235

Retail TouchPoints

MARCH 1, 2024

Powered by Walmart GoLocal , the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S. Orders will then be picked up by a delivery driver and dropped off at the customer’s desired location. ”

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Books Toys Fulfillment Games 273

Retail TouchPoints

MARCH 27, 2024

The new program allows developers and companies with app- and web-based experiences to integrate with Instacart’s marketplace, allowing users to order the products mentioned or needed (e.g. GE customers also will be able to shop the ingredients needed for custom recipes they create with the company’s Flavorly AI recipe generator.

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Fulfillment Technology Consumer Retail 278

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

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Telecommunications eCommerce Platforms Games eCommerce 264

Groove

MARCH 7, 2024

Email subscribers now expect interactive experiences such as surveys, quizzes, polls, and more, all from their inbox. Using Klaviyo email marketing, you can sync your customers' external data from a CRM or eCommerce platform directly into your contact database. In 2024, email marketing is far from dead.

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Marketing eCommerce Platforms Shopify Shopping Carts 370

Retail TouchPoints

MARCH 14, 2024

Lazenby and his team began looking for proactive ways to bring the Bal Harbour Shops experience to customers beyond Miami Beach. “In In my grandfather’s era, landlords relied on their tenants to surprise and delight the customers,” he said. It’s a very high-touch, personalized experience,” said Lazenby. “

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Travel Consumer Shipping Drop Ship 299

Retail TouchPoints

MARCH 21, 2024

Business units such as logistics, customer experience and marketing should all be involved in discussions around the company’s IT infrastructure needs so that they can strategize their side of the business accordingly. So Who’s Doing It Well?

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eCommerce eCommerce Platforms Events Customer Experience 258

Retail TouchPoints

MARCH 14, 2024

MakeBreaks, which take place on the first and third Sunday of each month, provide customers with an affordable “base” component, guided instruction and the supplies needed to complete a specific craft. The March 17 MakeBreak will focus on painted wooden eggs. The March 23 event will feature plastic egg bunnies.

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Events Supplies Management Customer 263