customer-experience-customer 
365 Retail
MARCH 19, 2024
With 79% of buyers agreeing that payment terms are critical for the success of their business in 2024, those that experience payment issues at checkout will be far more likely to abandon their cart. These include unsuitable settlement methods, or a lack of payment terms on offer.
RetailMinded
MARCH 22, 2024
Ecommerce businesses know that orders delivered on time equals customer satisfaction. However, there comes a time when a customer will need it sooner rather than later. Expedited shipping makes sure that your customers get what they need in the quickest way possible. Yet, expedited shipping has addressed this need.
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Retail TouchPoints
MARCH 18, 2024
In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot. A 2022 U.S. government study found an annual average of 1.3
Retail TouchPoints
MARCH 21, 2024
Business units such as logistics, customer experience and marketing should all be involved in discussions around the company’s IT infrastructure needs so that they can strategize their side of the business accordingly. So Who’s Doing It Well?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
Retail TouchPoints
MARCH 18, 2024
Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. Will AI Become the New UI? “For
Retail TouchPoints
MARCH 20, 2024
Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. However, this is not the end of a personalized consumer experience; rather, it’s just the beginning. pop-up, giving you the option to enable that site to remember your data or not.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver? So what are the potential solutions?
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To actually work as they’re supposed to, omnichannel experiences require tightly integrated customer and operations experiences. What does a truly successful omnichannel personalization strategy look like? Watch now!
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Frontend performance is a critical factor in customer experience. In composable systems, data comes from a variety of sources, so how you assemble your architecture directly impacts the performance of the frontend experience.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. How do you use the data sitting behind a payment to find the next loyal customer? Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many.
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It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. AI is everywhere.
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Business models have been slow to adapt to the shift to digital commerce, leaving brands to struggle to match customer experiences to the changing retail landscape. A composable commerce stack enables brands to take control of their omnichannel journeys, accelerating their ability to innovate customer experiences and commercial models.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
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What about customer privacy and the use of data? Highlights from the playbook include how to: Score your brand’s personalization against others Use AI to boost personalization Unify your customer data Achieve a curated, scalable tech stack Get internal teams to collaborate on cross-channel experiences
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