Forrester eCommerce

MARCH 17, 2020

This has been the disappointing end to the nation’s first digital transformation effort, which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations. Electronic health records (EHRs) have decimated physician productivity, while patient satisfaction remains stagnant.

Electronics 284

Electronics Customer Experience Management Customer 284

Forrester eCommerce

AUGUST 5, 2019

For manufacturers and CPG companies, the efficiency of the product supply and distribution chain may be their one and only true differentiator,” Forrester wrote in 2009. “Product data is the lifeblood of many large enterprises.

Supplies 329

Supplies Customer 329

Retail TouchPoints

JULY 27, 2023

Dollar General is adding more than 100 new items to its private label brand, Clover Valley , as part of its “Food First” initiative to provide customers with healthier options including more food items and fresh food. Customers shared that they believe in the quality and equity of Clover Valley and were receptive to more innovative products.

Fulfillment 178

Fulfillment Supplies Customer Consumer 178

Retail TouchPoints

APRIL 15, 2024

Beijing had launched similar types of trade-in programs as a way to boost domestic consumption in 2009 and 2010, according to the Wall Street Journal. Recycling of home appliances represents a major potential market in China.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Retail TouchPoints

JUNE 1, 2022

Launched in 2009, THE OUTNET is owned by Italian online fashion retailer YOOX Net-a-Porter Group and focuses on curated selections of past-season designer apparel. Discount luxury e-tailer THE OUTNET is adding menswear to its lineup in the U.S. following similar expansions beyond womenswear in the UK, EMEA and Asia earlier this year.

Apparel 201

Apparel Fashion Management Marketing 201

Groove

MARCH 19, 2024

Today, Magento ecommerce stores offer unmatched flexibility and customization options, making the platform an excellent choice for enterprise organizations wanting to develop advanced, one-of-a-kind online stores. This allowed for easy customization and scalability, and it quickly made Magento a favorite among merchants and developers.

Magento 195

Magento Merchant Services eCommerce Platforms eCommerce 195

Groove

MARCH 19, 2024

Today, Magento ecommerce stores offer unmatched flexibility and customization options, making the platform an excellent choice for enterprise organizations wanting to develop advanced, one-of-a-kind online stores. This allowed for easy customization and scalability, and it quickly made Magento a favorite among merchants and developers.

Magento 195

Magento Merchant Services eCommerce Platforms eCommerce 195

Retail TouchPoints

JULY 6, 2023

Interactive features include a glass-partitioned exhibition display showcasing custom-decorated seasonal holiday cakes and pastries. Additional Angry Birds-themed elements include nest-like wicker and hanging chairs, bird of paradise graphic wall coverings and tropical plants on the shelving units.

Retail 205

Retail Games Social Media Mobile 205

Forrester eCommerce

MARCH 17, 2020

This has been the disappointing end to the nation’s first digital transformation effort which started in 2009 as the American Recovery and Reinvestment Act funneled $35 billion into subsidized EHR implementations. EHRs have decimated physician productivity, while patient satisfaction remains stagnant.

Customer Experience 195

Customer Experience Management Customer 195

Forrester eCommerce

OCTOBER 13, 2019

It has been 10 years since Alibaba Cloud’s establishment in 2009. Two weeks ago, Alibaba Cloud’s Apsara Conference 2019 took place in Hangzhou, China. In just 10 years, Alibaba Cloud has become one of the world’s most fascinating and cutting-edge technology businesses.

Technology 212

Technology Information Customer 212

Forrester eCommerce

MAY 18, 2018

Back in 2009, Forrester launched its first customer experience forum. We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […].

Financial Services 170

Financial Services Banking Customer Experience Events 170

Retail TouchPoints

MARCH 7, 2022

With industries around the world showing interest in the metaverse, retail leaders are facing the exciting opportunity to follow suit and provide customers with the ease of online shopping without compromising the benefits of the physical experience.

Retail 354

Retail Department Stores Games Accessories 354

Retail TouchPoints

AUGUST 3, 2022

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. The Brand Must Build Loyalty to its Customer, Not the Other Way Around. said Krakovsky.

Retail 254

Retail Fashion Technology Other 254

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Food and Beverages 241

Food and Beverages Travel Hobbies Shipping Costs 241

Retail TouchPoints

MARCH 17, 2023

Thousands of years later, in 2009, the market for digital assets arose. The automotive retail industry — comprised of those that sell automotive parts and accessories — will become more customer-centric and create a less painful retail experience with NFTs. The “invitation only” exclusivity pairs like-minded customers who can network.

Cryptocurrencies 265

Cryptocurrencies Automotive Merchant Services Arts 265

Retail TouchPoints

JUNE 9, 2023

In a further wrinkle, Cooler Screens was co-founded by Walgreens’ former Chairman, CEO and Board member Greg Wasson , who led the retailer from 2009 to 2014. Safety, customer experience and meeting revenue goals are a priority for our company. The claims and allegations in Cooler Screens’ complaint are baseless and unfounded.

Technology 283

Technology Retail Customer Experience Operations 283

Retail TouchPoints

OCTOBER 31, 2022

But with the wide variety of store spaces available, how does the retailer offer a consistent experience to customers? To meet its goal of providing a delightful customer experience during its eight- to 10-week run each year, Spirit Halloween uses a combination of: An annual grand opening of a flagship location in Egg Harbor, N.J.

Operations 249

Operations Toys Accessories Customer Experience 249

Retail TouchPoints

JANUARY 4, 2022

As a result, online resale marketplaces like The RealReal, ThredUP and Poshmark gained many new customers throughout the past year and a half. Indeed, it’s wise to offer shoppers as many online and offline options as possible to meet them where they are in the customer journey.

Consumer 304

Consumer Clothing Retail Apparel 304

RetailWire

APRIL 7, 2021

Prosecutors allege that former executives at Ikea France created a “system of espionage” that spied on workers, unions and even customers of the furniture chain. The alleged activity took place between 2009 and 2012. Ikea has denied the allegations.

Customer 40

Customer 40

Retail TouchPoints

MAY 25, 2021

We opened one of our first galleries in New York City back in 2009, because I considered New York one of the great, if not the greatest, of the world’s cities,” said Tim Oulton, Founder and Creative Director of the eponymous brand. In addition to the newly leased location, the brand currently operates seven stores in the U.S.,

Department Stores 292

Department Stores Retail Operations Other 292

365 Retail

APRIL 29, 2024

Additionally, the store will cater to the increasing demand for versatile suiting options for various occasions, supported by an in-house team of stylists and Moss’ Custom Made tailoring service. We’re eager to introduce this new concept to our customers in the southwest.”

Leisure 70

Leisure Retail Clothing Presentation 70

GetElastic

MAY 26, 2022

In the quickly evolving world of online selling, thousands of eCommerce sites are surprisingly still using SiteGenesis, a reference architecture created in 2009 by Demandware (an eCommerce company acquired by Salesforce in 2016, now known as Salesforce Commerce Cloud). was developed for desktop storefronts in 2009 by Demandware.

Demo 78

Demo Reference Mobile Payment Services 78

Retail TouchPoints

AUGUST 15, 2023

From the moment they choose a product to the moment they walk out of the store with their shiny new gadget in hand, the customer never has to walk very far in between either of these actions. Your customers have a problem; show them how your brand is going to solve it. Niki Lau is Creative Lead at the digital marketing agency Banc.

Automotive 180

Automotive Arts Fashion Presentation 180

Retail TouchPoints

SEPTEMBER 8, 2022

Ecommerce companies have to balance two big ideas right now: A low-friction customer journey that turns into a high conversion rate; and A high-security marketplace that is compliant with government mandates. Not true, though. Each data point the user submits — name, location, age, phone number, etc.

Payment Services 215

Payment Services Payments Social Media Information 215

Digital Doughnut

SEPTEMBER 7, 2023

Born between 1996 and 2009, Gen Z is the first generation to have grown up entirely in the digital age. In an era dominated by digital experiences and disruptions, it’s perhaps no surprise that Generation Z is a force to be reckoned with in the retail landscape.

Retail 52

Retail Customer Experience eCommerce Customer 52

Kissmetrics

APRIL 23, 2021

Companies didn’t engage customers, they just sold (or tried to sell) to a passive audience People could not express their voice in a powerful way, and the overall communication landscape was very “top down.” If you and your brand accept feedback, customer opinions, and so on, you also must be ready to face them promptly.

Definition 362

Definition Management Social Media SEO 362

Retail TouchPoints

JANUARY 21, 2021

the decline of the total retail market this year is expected to be double that experienced in the 2009 financial crisis. Failure to anticipate this could result in things such as broken strings and overlapping text, which are far from ideal when you’re trying to entice new customers with your offering. In the U.S.,

eCommerce 280

eCommerce Retail SEO Marketing 280

FastSpring

JUNE 12, 2019

You may recall the initial Payment Services Directive (PSD) established by the European Commission that was initially adopted in 2007, then updated in 2009 and again in 2012. The biggest change for the ecommerce industry is the Strong Customer Authentication requirement for online transactions. What if I am not a FastSpring customer?

Merchant Services 73

Merchant Services Payment Services Payments Customer 73

Retail TouchPoints

JUNE 22, 2021

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. App stability tells ecommerce organizations how often their web or mobile apps work throughout an entire customer transaction. Imagine a customer browsing an ecommerce app.

eCommerce 167

eCommerce Mobile Online Retail Shopify 167

Retail TouchPoints

NOVEMBER 9, 2023

“Right before we launched, I had a panic attack when I did the math of how many customers we would need to survive,” recounted Andy Hunter, Founder and CEO of Bookshop.org in an interview with Retail TouchPoints. “It But then, “from the years of like 2009 to 2018, I just watched Amazon start eating everybody’s lunch,” he said.

Small Business Retail 284

Small Business Retail Books Shipping Costs eCommerce 284

BigCommerce

NOVEMBER 13, 2017

For creating a content asset that drove thought leadership, revenue and customer loyalty. Year founded: 2009. Beer Cartel is an online craft beer retailer based in Sydney, Australia that began back 2009. Beer Cartel won the Innovation Award for Marketing Innovation. Business stats. Co-owner: Richard Kelsey. What they do.

BigCommerce 227

BigCommerce Food and Beverages Marketing Social Media 227

Retail TouchPoints

DECEMBER 27, 2021

In the most extreme case, dollar store customers are focused almost exclusively on price and convenience, allowing little room for retailers to consider environmentally beneficial trade-offs. Ingalls joined the firm in 2009. Energy Efficiency in Stores is a Key Driver. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 336

Retail Supplies Customer Loyalty Fashion 336

Retail TouchPoints

JUNE 8, 2020

Todd Leff: It was an interesting time, right at the height of the financial crisis in 2009. What are some of the tools you’ve used to maintain customer loyalty? Hand & Stone Massage And Facial Spa is the kind of high-touch business that you’d expect to be paralyzed by COVID-19. What attracted you to the company?

Gifts 160

Gifts Operations Webinar Customer Loyalty 160

Retail TouchPoints

AUGUST 9, 2023

Downtown Miami In October 2009, Miami’s Downtown Development Authority (DDA) published its 2025 Downtown Master Plan, aiming to revitalize the downtown district by leveraging its iconic waterfront, elevate its Grand Boulevards and establish it as the business and cultural epicenter of the Americas.

Retail 210

Retail Arts Events Technology 210

Retail TouchPoints

MARCH 21, 2023

Giving Amazon a Run for its Money Source: Jungle Scout Amazon’s biggest competitor at the moment is Walmart, which launched its third-party marketplace in 2009 but didn’t really start hitting the gas until a few years ago. “If There’s a famous quote at Walmart from our founder, Sam Walton: ‘We all have one boss, the customer.

eCommerce 262

eCommerce Fulfillment Shopify Omnichannel 262

Retail TouchPoints

AUGUST 8, 2022

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a site crashing after an upgrade or a buggy new feature that causes customer uproar. It All Comes Back to Customer Experience. This transformation for us is about becoming more agile,” said Steinberg. “

Technology 248

Technology Fashion Omnichannel Management 248

Retail TouchPoints

JUNE 23, 2021

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. App stability tells ecommerce organizations how often their web or mobile apps work throughout an entire customer transaction. Imagine a customer browsing an ecommerce app.

eCommerce 131

eCommerce Mobile Online Retail Shopify 131