Optimizely

MAY 6, 2019

This is the customer lifecycle, and understanding the ins and outs of this ever-changing process is the key to effective ecommerce marketing. If your customer lifecycle today only has two steps — potential customer and active customer— you’re thinking about the customer experience far too simply.

eCommerce Marketing 170

eCommerce Marketing Customer Marketing eCommerce 170

365 Retail

FEBRUARY 23, 2022

45% of consumers streamed live television at least weekly, up from 20% in 2017. . Brands should support this with both online and offline channels of communication, such as direct mail, door drops, email marketing and social media advertising, which will provide consumers with a more complete multi-channel experience.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Let me give you an example: 2017 has been the year of Facebook Advertising. Omni-Channel Management. Customer Lifetime Value & Referral Programs. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Dynamic Action

JULY 17, 2023

This approach can lead to various benefits , such as increased full-price sales, optimized inventory and margins, enhanced customer profitability, and improved customer loyalty. In fact, according to a 2017 report by Deloitte, companies that prioritize customer-centricity are 60% more profitable compared to those that don’t.

Customer 62

Customer Channel Improvements Customer Experience 62

Optimizely

APRIL 5, 2018

There were 21 retail bankruptcies in 2017 alone — dubbed the “retail apocalypse” — and there doesn’t seem to be a turnaround in sight. According to Market Realist , “Nike has been using the DTC channel to make brand statements, as well as push sales of premium products. What are the advantages of selling direct-to-consumer?

B2C 170

B2C Consumer Shipping Costs Supplies 170

GetElastic

JULY 20, 2017

This post is based on a keynote by Brad Rencher , Executive Vice President and General Manager of Adobe at the Summit 2017 conference. Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. We are riding an “experience business” wave. Hold the anchovies!”

Customer Experience 140

Customer Experience Technology Social Media Demo 140

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

ESW

APRIL 15, 2019

Likewise, companies know that every interaction a customer has with their brand needs to be consistent and enjoyable. Often, this leads companies to focus on consistent messaging, personalization and channel integration as their primary optimizations to the shopping experience. Keep the sale simple. Product Comparison Charts.

eCommerce 113

eCommerce Social Media Payment Services Gifts 113

GetElastic

FEBRUARY 26, 2019

a monthly supply of detergent) and large retailers with their own subscription services will likely experience greater customer loyalty than upstart curation-themed subscription businesses.”. If one of these fails, then so does auto-replenishment – which then leads to a poorer customer experience.”.

Retail 141

Retail Subscription Technology Magazine 141

Optimizely

SEPTEMBER 18, 2018

They eagerly wait for your newest launch; they follow you on all your social media channels; they like your posts; and they enter your giveaways. These are the loyal customers your brand relies on. The post Brand Loyalty Examples: 8 B2C Brands with a Rabid Fanbase appeared first on Zaius.

B2C 261

B2C Fashion Magazine Jewelry 261

OrderDynamics

NOVEMBER 30, 2018

How Improving Store Experience Can Generate More Retail Foot Traffic. In July 2017, a report analyzing over 8M shopping trips across the U.S. To revolutionize your retail business, the focus towards leveraging the benefits of each channel accordingly is a colossal undertaking. 73% used multiple channels. The Innovators.

Improvements 74

Improvements Omnichannel Retail Channel 74

Smile.io

OCTOBER 30, 2023

Your customers and potential customers aren’t just on one channel, and you shouldn’t be either. Shopify Plus reported that 73% of customers use multiple channels before making a purchase and ecommerce stores saw an increase of 190% when they sell on more than one channel.

Shopify 73

Shopify Merchant Services POS Omnichannel 73

BigCommerce

JUNE 22, 2017

Ecommerce Analytics to Power a Personalized Customer Experience. BigCommerce customers have access to merchandising and customer analytics by default. BigCommerce Insights are available to all customers for an increased fee each month (beginning at $49). RFM scores should be calculated by channel.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

Fabric

JUNE 7, 2023

By leveraging modern dropshipping technology solutions, retailers can seamlessly connect with suppliers by integrating with popular e-commerce platforms and establishing smooth communication channels using API, EDI, XML, CSV, and other connections. per year between 2017 and 2022. Is Furniture Dropshipping Profitable?

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

By leveraging modern dropshipping technology solutions, retailers can seamlessly connect with suppliers by integrating with popular e-commerce platforms and establishing smooth communication channels using API, EDI, XML, CSV, and other connections. per year between 2017 and 2022. Is Furniture Dropshipping Profitable?

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

Fabric

JUNE 7, 2023

By leveraging modern dropshipping technology solutions, retailers can seamlessly connect with suppliers by integrating with popular e-commerce platforms and establishing smooth communication channels using API, EDI, XML, CSV, and other connections. per year between 2017 and 2022. Is Furniture Dropshipping Profitable?

Supplies 130

Supplies Shipping Costs Payment Services eCommerce Platforms 130

OrderDynamics

APRIL 23, 2019

They also estimated that by the end of 2017, 23% of online sales would be fulfilled using the dropshipping option. Building a brand improves customer loyalty. Ultimately, loyalty is what brings people back to your online site. Create a partnership that helps build your retail brand and boost customer loyalty.

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Dynamic Action

SEPTEMBER 21, 2017

DynamicAction, a Shop.org 2017 Digital Commerce Startup of the Year finalist, will enable Destination XL to connect customer, product and profit data across its business, fostering organizational alignment and an exceptional customer experience. SILICON VALLEY­: Sept. About Destination XL Group, Inc.:

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

Smile.io

SEPTEMBER 1, 2023

The formula for customer churn rate is as follows: How to calculate Customer Churn Rate (CCR) By determining how many customers you lost and dividing it by how many customers you had, you’re able to see what percentage of shoppers are choosing not to come back every month. Blog Jimmy Kim 8.

Customer Retention 72

Customer Retention Mobile Improvements Customer Experience 72

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. Talk to influencers and experts. Drive some traffic.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. This is where Revel Systems POS comes into its own. .

POS 118

POS Payment Services Payments Point of Sale 118