GetElastic

DECEMBER 18, 2020

And though it may feel like we are slowly coming to the end of these unprecedented times, consumer buying behavior is forever changed, and will in turn, affect the success of many businesses for years to come. 52% of consumers say more than half of their purchases are influenced by convenience. Subscriptions. billion in sales.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

365 Retail

AUGUST 30, 2022

Are more customers likely to join loyalty schemes because of the cost-of-living crisis? According to pay.uk , most consumers have emerged from the pandemic with an unwavering sense of loyalty to the their favourite brands. In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. .

Customer Retention 104

Customer Retention Subscription Consumer Channel 104

RTP blog

JANUARY 9, 2019

However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents. Did anything from the survey catch your eye?

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2.

Customer Retention 87

Customer Retention Blog Customer Experience Jewelry 87

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Optimizely

JULY 2, 2019

Ecommerce is growing incredibly fast — up more than 15% year over year in 2018, and on track for even more growth this year. There are hundreds of thousands of ecommerce businesses vying for the consumer’s short attention span, and we’re not even talking titans like Amazon. Why should consumers choose you over a competitor?

eCommerce 240

eCommerce X-cart Improvements Channel 240

SellBrite

JANUARY 5, 2021

Whether or not you like to read what people think of your products or services, consumers do. Nearly all American consumers, anyway — even when they’re shopping online. In 2018, a study by Power Reviews reported that 26% “consult reviews for every purchase they make online. That number jumps to 30% for consumers age 18–44.”

Payment Services 160

Payment Services Shipping Costs Shipping Improvements 160

lateshipment

FEBRUARY 26, 2020

pic.twitter.com/ZSaxL2bb9s — Russ Sedam (@rrs0725) December 29, 2018. 2) Lose Loyal Customers to Bad Delivery Experiences. Keeping this information from your customers can lead to. Also, repeat customers are nine times more likely to buy from you than leads that have not yet converted. Worry not though.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

FastSpring

JANUARY 29, 2020

Between new legislation going into effect and shifting consumer preferences, the ecommerce landscape is anything but stagnant. What’s even more staggering is that online sales via smartphone are up 46% from 2018. We’ve seen evidence of this with the EU’s General Data Protection Privacy Act going into effect in 2018.

Payment Services 109

Payment Services Merchant Services Payments eCommerce 109

FastSpring

JANUARY 25, 2019

Between new legislation going into effect and shifting consumer preferences, the ecommerce landscape is anything but stagnant. In 2018, Cyber Monday online sales totaled $7.9 With more consumers choosing to conduct their shopping directly from their mobile devices, mobile isn’t a channel your business can afford to ignore.

Payment Services 74

Payment Services Merchant Services Payments eCommerce 74

FastSpring

SEPTEMBER 24, 2020

Data Sales : Businesses earn revenue from selling the data they collect on their consumers to other consumers or businesses. Web Direct Sales : Customers discover and pay for your goods or services through a digital medium. In 2018, Company X posted $1 million in revenue and $500,000 in net income for the same period.

Payments 112

Payments Payment Services Subscription Reference 112

Demac Media

FEBRUARY 15, 2018

The response to this post was so fantastic that Demac Media is now joining forces with our partner Shopify Plus, and our technology partners, to bring merchants the acquisition and retention strategies to drive more revenue online in 2018! Register to learn how to connect with your customers from Nosto.

Webinar 31

Webinar Shopify Merchant Services Customer Retention 31

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions. High-quality images.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Shopping Signals

MARCH 21, 2023

This includes everything from keyword research and technical audits through to link building campaigns and content marketing initiatives – all designed to boost website visibility and improve overall customer satisfaction levels. Growing mobile searches: 58% of site visits in 2018 were from mobile devices (SimilarWeb, 2018).

eCommerce 52

eCommerce SEO Improvements Mobile 52

Ecommerce Platforms

DECEMBER 20, 2019

Consumers want quick service, fast ordering, and equally speedy delivery. For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier.

POS 118

POS Payment Services Payments Point of Sale 118

BigCommerce

APRIL 18, 2018

According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. A repeat customer can provide a ton of value to a business. Measuring customer retention should form the starting point to understanding and improving customer loyalty.

Download 418

Download eCommerce Social Media Shopping Carts 418

Korona

AUGUST 26, 2022

Most of the state’s laws and regulations stem from the 2018 Michigan Regulation And Taxation Of Marijuana Act , which legalized marijuana for recreational, adult-use. . However, it also means that the retail price has plummeted for the consumer. As an industry leader, springbig offers proven increases in customer retention.

POS 59

POS Point of Sale Operations Social Media 59

Demac Media

JANUARY 18, 2018

During retail’s busiest months (September – December) consumers are making lists and checking them twice, to buy gifts or treat themselves to something nice. Consumers are demanding exceptional experiences, throughout the customer journey at all times of the year. Communicating in a way that your customers understand?

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

BigCommerce

FEBRUARY 23, 2018

It’s important to be available to customers via different channels: chat, social networking sites, and email. 86% of consumers say personalization plays an important role in their buying decisions , and 87% of shoppers said that when online stores personalize, they are driven to buy more. What your customers like about your products.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 78

Customer Loyalty Customer Jewelry Social Media 78

ESW

MARCH 26, 2019

More than anything, ship-to-store helps these retailers meet the customer where they want to be. This is exactly what customers want, Judy Mottl at Networld Media Group tells Scalefast. Customers want flexibility, personalization and options. All your customers care about is having a fantastic buying experience.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

GetElastic

MAY 15, 2019

In 2018, 11.9% Businesses can leverage existing customers to bring in more leads with their customized contests where consumers are rewarded for sharing and entering. Smile helps increase customer retention by rewarding repeat customers building brand loyalty. Considering that retailers reported $3.53

eCommerce 154

eCommerce Shipping Costs Subscription Shipping 154

Whisbi

FEBRUARY 6, 2019

There has been a switch in the operational culture of the banking system especially when it comes to customer related actions. The culture now consists of improving customer engagement and user experience by making banking easier. Modern customers’ needs in digital banking. – Mobile reports. – Omnichannel banking.

Banking 71

Banking Payment Services Customer Live Chat 71

Smile.io

MAY 29, 2020

Calculating Repeat Purchase Rate (RPR) The repeat purchase rate is a calculation that shows you the percentage of your current customer base that has purchased at least a second time. This metric is influenced by your customer retention efforts and is a good indicator of the value you are providing your customers.

Improvements 66

Improvements Games Merchant Services Customer Experience 66

Omnisend

APRIL 20, 2021

In the ever-changing world of modern business, one thing has always been certain: consumer demand is constantly shifting towards online shopping. Any ecommerce brand with a social presence can take advantage of those features to get orders from customers. consumers have engaged with AR. Reading Time: 9 minutes. Image source.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Lemonstand

JUNE 21, 2018

Personalization is one of the top priorities of e-commerce merchants in 2018 and for good reason. Given that 75% of buyers are more likely to purchase from a merchant that recommends products or knows their purchasing history, the need to treat customers as individuals can’t be overstated. Provide Personalized Product Recommendations.

eCommerce 46

eCommerce Shipping Costs Customer Merchant Services 46

Kibo

MAY 14, 2014

trillion total retail market in 2013 and are expected to grow at a compound annual rate of nearly 10% through 2018. Here are 5 tips for building an innovative, omnichannel customer experience to satisfy today’s demanding multi-touch consumers: 1. According to Forrester, online retail sales accounted for almost 9% of the $3.2

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ESW

MAY 23, 2018

If you’re running your eCommerce site on Magento 1, you’re most likely aware that the company set an end-of-life date of November, 2018, for this older version of its platform. What’s more, we can help you set up subscription services and rewards programs to build consumer loyalty and increase customer retention.

Payment Services 60

Payment Services Magento eCommerce Shipping Costs 60

Retail TouchPoints

AUGUST 11, 2022

“People love a comeback story, and I really believe there is something here [at Wish] — there is a value proposition and [an opportunity] to align with consumers. Most consumers have no idea that they were going to buy the item that they actually bought [on Wish]. In my mind there is also a limited amount of competition.

Merchant Services 249

Merchant Services Shipping Costs Payments Consumer 249

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

MARCH 2, 2021

73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). Consumers spending 1 more hour per day online in light of COVID-19.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JULY 1, 2021

Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. billion in 2018. Marketing to consumers in a post-pandemic world. billion in sales. That was up 45.2%

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2022

The COVID-19 pandemic has sparked a true customer transition to digital. Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. On Black Friday, half of consumers said they would shop in-store, up from 36% last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. COVID-19 brings increased consumer openmindedness. are seeing customers be less willing to pay full price. trillion by 2025. Still, only 0.6%

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JANUARY 5, 2021

Now more than ever, it’s important for consumers and executives alike to understand the coronavirus trends that are having a major impact on society. As consumers continue to be concerned about the pandemic and social distancing protocols, they’re growing more and more to dislike standing in checkout lines. December 31 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147