BigCommerce

SEPTEMBER 6, 2018

On the other hand, the holiday season is also cause for pain and headaches when it comes to inventory management, high-volume shipping , advertising cost planning , and of course, customer service. But this still doesn’t account for the significant lift in customer service volume during the holiday season.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. That means their core data is held and processed from cloud servers. And that’s not all. 9: Clover POS.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

It turns out 43% consider omnichannel integration a priority, 45% prioritize payment security compliance, and 53% are planning to introduce additional features to their current retail POS systems. That means their core data is held and processed from cloud servers. And that’s not all. 9: Clover POS.

POS 104

POS Payment Services Merchant Services lightspeed 104

Retail TouchPoints

SEPTEMBER 15, 2020

The good news is that retailers can make a number of adjustments both to reduce return rates and to make the overall process more streamlined and less costly. Consolidating packages in a limited number of locations is much more efficient and less costly than processing single shipments from individual homes. Happy Returns is not alone.

Shipping Costs 172

Shipping Costs Merchant Services eCommerce Shipping 172

BigCommerce

NOVEMBER 28, 2017

Now, it’s time to pick, pack, ship and take a look at your marketing campaigns to see which won, which lost and what that may mean for your 2018 marketing initiatives. That’s why below you’ll find aggregated data across tens of thousands of online brands that shows: Year over year same-store sales and orders data. Desktop: 47%.

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. Best Ecommerce Site Designs of 2018. The Crossrope team describes their process: We don’t just sell jump ropes. The design process and consideration of their audience was key to making a site that would stand out among the competition. Best New Ecommerce Website Design.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

OrderDynamics

MAY 30, 2019

The motivation behind retail businesses accepting returns is – to keep their customers coming back. Customers value a lenient return policy, preferably free, and an easy return process. That is cause for supporting, if not encouraging customer returns in-store. Legitimate Returns Management Solutions.

Shipping Costs 80

Shipping Costs Management Customer Retail 80

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. More nuanced chat requires natural language processing to infer intent and to map open responses to bot replies.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

eCommerceFuel

APRIL 13, 2023

Companies focused on brand building could struggle with Amazon, which prioritizes the customer experience without highlighting the companies who offer popular products. However, according to our 2022 eCommerce Trends Report , the percentage of merchants selling on Amazon has declined slightly from 55.8%

Shipping Costs 26

Shipping Costs Merchant Services Fulfillment Shopify 26

eCommerceFuel

APRIL 13, 2023

Companies focused on brand building could struggle with Amazon, which prioritizes the customer experience without highlighting the companies who offer popular products. However, according to our 2022 eCommerce Trends Report , the percentage of merchants selling on Amazon has declined slightly from 55.8%

Shipping Costs 26

Shipping Costs Merchant Services Fulfillment Shopify 26

BigCommerce

OCTOBER 20, 2017

customers get the same level of quality and service. personalized customer pricing. We replaced the original category structure we had so that customers could easily navigate to fully qualified products,” says Angela Lambert, Director of Sales, Marketing, and Standards Compliance, Clarion Safety Systems.

B2B 251

B2B eCommerce Payment Services Multi-channel 251