Forrester eCommerce

SEPTEMBER 25, 2019

I had the pleasure of attending FinovateFall in NYC over the past two days to see the latest and greatest in innovations from more than 70 fintechs. In the video below I share my thoughts about what was great, what was missing, and what’s shifting in fintech innovation.

Customer Experience 235

Customer Experience B2C Technology Customer 235

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

GetElastic

NOVEMBER 26, 2018

.  In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver. B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.  

B2B 136

B2B B2C Mobile Social Media 136

Onilab User Guides

FEBRUARY 15, 2019

Yesterday was the last day of Magento Live Australia 2019 – a huge event that unites Magento innovators and partners to discuss the latest e-commerce trends and share actionable tips on how to make Magento stores more powerful and converting than ever. Enhancement of customer experience. They are: The Experience Economy.

Magento 53

Magento eCommerce Mobile eCommerce B2B 53

Sailthru

NOVEMBER 19, 2019

For the past several years, Forrester has published the Forrester Cross Channel Campaign Management Wave, their analysis of marketing technology vendors based on current offering and strategy in this field. Today, B2C marketers must invest in cross-channel campaign management (CCCM) solutions to create more contextually relevant interactions.

Channel 74

Channel Management B2C Reference 74

Blue Acorn

APRIL 10, 2019

Magento’s ecosystem is unlike any other in ecommerce, with its 800+ technology partners, 350 systems integrators, a community of over 315k developers, and over 4,400 extensions in the marketplace. This year, with Crane Stationery, Blue Acorn iCi is a 2019 Imagine Excellence Awards finalist for the Best Hybrid B2B/B2C Implementation.

Magento 65

Magento Events B2B B2C 65

BigCommerce

JUNE 21, 2018

They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

GetElastic

FEBRUARY 26, 2019

2019 is set to be a challenging year for retailers in all sectors, but just how will these brands innovate their offering to keep themselves at the front of consumers’ minds? Zak Edwards, MD at Prezzybox.com explains that auto-replenishment technology really could work to provide a faultless in-store experience for consumers. “On

Retail 141

Retail Subscription Technology Magazine 141

GetElastic

MARCH 16, 2016

For those not initiated, the Gartner Magic Quadrant is the go-to resource for an objective perspective on technology and service markets. It provides a graphical competitive positioning of technology providers, in markets where growth is high and provider differentiation is distinct.

eCommerce 111

eCommerce B2B B2C Technology 111

Kibo

APRIL 26, 2022

Shoppers migrated online in droves in 2020, with eCommerce sales up nearly 32% from 2019 per data from Digital Commerce 360. Microservices facilitate good customer experiences in a few ways. Build engaging shopping experiences. Since they operate independently, they create a more stable platform ecosystem.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

MagentoBrain

FEBRUARY 23, 2023

Also Read: Top 5 Reasons To Upgrade your Magento Store The e-commerce business has grown in popularity over the years and has greatly accelerated with COVID 2019, many consumers prefer to shop online as they can no longer go to physical stores or malls. MagentoBrain has compiled a list of the different forms that e-commerce can take today.

eCommerce 52

eCommerce Payment Services Magento Shipping Costs 52

GetElastic

FEBRUARY 8, 2019

Shoptalk’s Hosted Retailers & Brands Program consists of onsite meetings with participating sponsor vendors and practitioners, like yourself, looking to evaluate and purchase new retail technology. AI allows for better automation and the use of predictive insights deliver smoother transactions and better personalization for customers. .

Technology 140

Technology Presentation Events Consumer 140

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. trillion (as of 2019). That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

365 Retail

MAY 7, 2021

Retail has been one of the most severely impacted sectors over the course of the last 12 months, and in that time we have seen adoption of new technologies and changes in existing ones at an unprecedented rate. In fact, recent figures showed that footfall in physical stores dropped by a whopping 50% in comparison to the same figures for 2019.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Kibo

SEPTEMBER 22, 2021

In 2020, online spending represented over 21% of total retail sales —that’s more than $861 billion dollars spent online, up 44% compared with 2019—an astonishing shift. Trend 2: Advanced Personalization with Image Recognition Technology.

eCommerce 62

eCommerce Recommendation Technology Fulfillment 62

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. Surprisingly, the report found consumers are happy to hand over their data if it meant a more personalized experience with a brand.

Payment Services 82

Payment Services Banking Payments Financial Services 82

Optimizely

AUGUST 27, 2019

Last week, eTail East 2019 was back in Boston with four days of retail and ecommerce insights from top B2C marketers. The Zaius team came prepared with plenty of cookies, and we even sat in on some sessions in between confessionals to cheer on our customers. . So many Zaius customers sharing their stories at #eTailBoston !

Channel 150

Channel Department Stores B2C Recommendation 150

Ecommerce Platforms

AUGUST 7, 2019

B2C and B2B: Whether you're looking for assistance with business customers or everyday consumers, Salesforce is here to help with a world-class digital platform for end-to-end relationship management. ?? Analyse unlimited event-level data to understand your customer journeys and improve their chances of conversions.

Payment Services 112

Payment Services Multi-channel Arts Management 112

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Powerinbox

DECEMBER 17, 2018

When I started, the element of technology was so new. It depends on the type of marketing…whether it’s B2B or B2C and sometimes depends on the size of the company. A good CRM, just to have that wealth of history on our prospects and customers. What is the biggest digital publishing trend/challenge for 2019?

Marketing 52

Marketing B2B Magento B2C 52

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Forrester eCommerce

NOVEMBER 27, 2019

Forrester forecasts that more than 294 million adults in Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam are online in 2019 and that 56% of them, 164 million, shop online.

Channel 311

Channel Consumer Customer Experience Mobile 311

Retail TouchPoints

JULY 20, 2021

If retail brands aren’t plugged into these emerging digital neighborhoods from the start, and if they lack the ability to rapidly and continually evolve as new apps and technology do, they risk being locked out. Because experience trumps loyalty. Making Online Shopping More Immersive. The solution? Exciting, Not Intimidating.

Retail 197

Retail Multi-channel eCommerce Channel 197

GetElastic

NOVEMBER 11, 2021

Editor's Note: This post was originally published on September 8, 2019 and has been updated to reflect the growing array of chatbots for retail and ecommerce. the core of their ‘OmniChat’ technology). Conversational commerce has become a formidable channel to recon with. Conversational AI. Bot Frameworks. Dialogflow. Over 20 languages.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148