Forrester eCommerce

JUNE 30, 2021

Our data over the course of 2020 revealed the internal consumer tension between desire and fear. On the one hand, consumers expressed an ongoing appetite for adventure and variety of experience. On the other, closed borders, stay-at-home mandates, and pervasive consumer fears brought the travel industry to a grinding halt.

Travel 426

Travel Consumer Other Customer Experience 426

Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. According to Adobe Analytics, 2020 Cyber Monday alone set a new record for the largest U.S. Consumers spent a total of $10.8 Conclusion.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Forrester eCommerce

SEPTEMBER 7, 2020

Last week, IFA 2020 took place both in Berlin and virtually. However, neither the excitement nor the experience could hide the fact that the consumer electronics industry struggles in times of […]. I attended the virtual fair, which was an excellent experience.

Consumer Electronics 285

Consumer Electronics Electronics Consumer B2C 285

Forrester eCommerce

FEBRUARY 2, 2021

The crises of 2020 turbocharged consumers’ technology adoption and usage. While the pace of change is impressive, consumers’ swift adaptation to life among screens is not entirely radical.

Consumer 332

Consumer Technology Customer Experience B2C 332

Retail TouchPoints

SEPTEMBER 17, 2022

The Consumer Financial Protection Bureau (CFPB) is planning to start regulating buy now, pay later (BNPL) products. in 2020; A total of 13.7% in 2020; and Lenders’ profit margins fell to just over 1% of the amount of the loan in 2021, down from nearly 1.3% of users charged at least one late fee in 2021, up from 7.8%

Payments 262

Payments Consumer Payment Services PayPal 262

Retail TouchPoints

APRIL 2, 2021

As the world emerges from the COVID-19 crisis, consumers plan to fundamentally change how they spend money and live their lives. According to the sixth EY Future Consumer Index , people are more worried about their health, families and futures than they were in October 2020, when the last Index was published.

Consumer 298

Consumer Recommendation Other 298

Retail TouchPoints

FEBRUARY 25, 2022

Gift cards remain a popular purchase among consumers, but they also provide openings for scammers and criminals. In conjunction with the upcoming National Consumer Protection Week, the Retail Gift Card Association (RGCA) is promoting a public service announcement to inform consumers about steps toward secure use.

Gifts 286

Gifts Consumer Payment Services Payments 286

Forrester eCommerce

AUGUST 18, 2021

To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.

Financial Services 285

Financial Services Consumer Customer Experience Customer 285

Forrester eCommerce

OCTOBER 28, 2019

In an era of convenience and hyperpersonalized experiences, consumers still feel unfulfilled. Learn how marketers, tech providers, and consumers themselves will attempt to fill the void.

Consumer 265

Consumer Marketing Customer Experience Customer 265

Forrester eCommerce

NOVEMBER 4, 2019

Volatility will continue in Europe in 2020. Read Forrester's predictions on European consumer behavior, regulatory trends, and China's investments in Europe.

Consumer 150

Consumer Customer 150

Retail TouchPoints

DECEMBER 7, 2021

compared to 2020, but Jack Kleinhenz, Chief Economist at NRF, said he now thinks that number could go as high as 11.5%. were offset by early shopping, as both consumers and retailers looked for ways to mitigate potential product shortages and shipping delays: October retail sales as calculated by NRF were up 1 0.5% in 2021 and 4.6%

Shipping Costs 290

Shipping Costs Consumer Supplies Definition 290

TalkingRetail

APRIL 30, 2021

Coca-Cola is set to launch two on-pack competitions as part of its sponsorship of UEFA Euro 2020, in a move designed to “engage consumers whilst on-the-go and at home whilst enjoying football at home with family and friends”. This story continues at Coca-Cola supports UEFA Euro 2020 sponsorship with consumer competitions.

Consumer 124

Consumer Retail 124

Forrester eCommerce

MAY 19, 2020

Even before the COVID-19 outbreak, our research showed that UK consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 301

Consumer Financial Services Banking Customer Experience 301

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. Future Commerce partnered with Method + Mode to conduct broad consumer research over a period of three months ending in January 2021. The desire for more, not less, is winning the battle for our psyches.

Consumer 342

Consumer Retail Jewelry Arts 342

Forrester eCommerce

MARCH 9, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Retail 328

Retail Customer Consumer Customer Experience 328

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 325

Consumer Clothing Retail Apparel 325

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. One in four consumers are shopping more with small brands. on average.

Consumer 312

Consumer Shipping Costs Shipping Small Business Retail 312

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. For example, the Qubit study found that loyalty is decreasing among a significant percentage of consumers: among 36.6% The survey of 809 U.S.

Consumer 309

Consumer Retail Merchant Services Document 309

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. in June 2020, which is significantly more than its April 2020 projection of a 3% decline. Challenge 2: Consumer Confidence — Slow to Recover. However, IMF projects a 5.4%

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

Forrester eCommerce

NOVEMBER 18, 2020

US online holiday sales in 2020 will total a historic $173 billion as pandemic conditions lead more consumers to shop primarily or exclusively online. Learn more.

Consumer 306

Consumer eCommerce Retail Customer 306

ChannelAdvisor

OCTOBER 15, 2020

Amazon noted in its press release that Prime Day 2020 “marked the two biggest days ever for small and medium businesses” on Amazon, with third-party sellers surpassing more than $3.5 Although Amazon Prime Day is an Amazon event, many other retailers and marketplaces also promote sales and consumers are primed to shop. billion in sales.

Consumer Electronics 111

Consumer Electronics Electronics Consumer eCommerce 111

IntelligenceNode

OCTOBER 6, 2020

2020 has brought with it a host of unforeseen changes in the day-to-day life of a typical American shopper and a massive shift in behavior, priorities, and sentiments concerning his/her consumption patterns. The post 50 Statistics to Understand the Online Consumer in 2020 and Beyond appeared first on Blog.

Consumer 98

Consumer Blog 98

Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 billion on CBD products in 2020, with that number projected to increase to $26.4 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry.

Consumer 317

Consumer Social Media Information Marketing 317

Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. compared to Q2 2019.

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

NOVEMBER 27, 2020

This has also fueled an abundance of online data that can help retailers predict new purchasing trends and future consumer demand, which has changed course due to the realities of the pandemic. I believe that 2020 will be the year that Black Friday merges with Cyber Monday and permanently shifts to becoming an online event.

Electronics 317

Electronics Consumer SEO eCommerce 317

Retail TouchPoints

JANUARY 8, 2021

The pandemic has made consumers more open to alternative return options. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

Shipping 282

Shipping Consumer eCommerce Management 282

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 317

Consumer Marketing Mobile Customer Experience 317

Retail TouchPoints

NOVEMBER 16, 2020

The design:retail Winning Windows legacy continues in 2020, honoring holiday windows not just in Manhattan but across North America. Due to the unique circumstances of 2020, this year’s competition will be judged virtually.

Download 264

Download Presentation Information Consumer 264

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 299

Consumer Electronics Electronics eCommerce Consumer 299

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

Omnichannel 239

Omnichannel Shipping Costs Department Stores Fulfillment 239

Forrester eCommerce

JANUARY 6, 2020

With Holiday peak just behind us, apply lessons from 2019 for wins in 2020 (… and not just during Holiday!). Shoppers are not just looking for a good deal, they want to appease their sense of social responsibility to feel like they’re doing some GOOD with their purchase – or at least, not making it […].

Consumer 395

Consumer Retail Customer Experience Customer 395

Forrester eCommerce

MARCH 17, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. To understand the B2C marketing predictions for the year, we spoke with Forrester experts Tina Moffett and Jim Nail.

B2C 358

B2C Marketing Retail Management 358

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 232

Consumer Financial Services Banking Customer Experience 232