Retail TouchPoints

MARCH 15, 2021

Known as the oldest department store in the U.S., for $100 million in August 2019, but Le Tote itself went bankrupt just a year later in August 2020. The location will serve as the new headquarters of Lord & Taylor and New York & Company , which Saadia also acquired in October 2020.

Department Stores 279

Department Stores Apparel Retail Fashion 279

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores.

Department Stores 265

Department Stores Presentation Marketing Customer Experience 265

lateshipment

OCTOBER 16, 2020

With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. Holiday season 2020 from a consumer standpoint. Holiday season 2020 from a retailer’s standpoint. The post Holiday Season 2020 Will be Different.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

DECEMBER 6, 2022

A year and a half after relaunching as a digital-only retailer, the country’s oldest department store, Lord & Taylor , is adding a retail media network to its online offering.

Retail 273

Retail Department Stores Accessories Travel 273

Retail TouchPoints

JANUARY 26, 2021

Storied British department store chain Debenhams , which entered administration for the second time in April 2020, will live on online following the acquisition of its brand and websites by U.K.-based Multiple sources report that the store closures will result in the loss of approximately 12,000 jobs. million ($7.2

Department Stores 242

Department Stores Operations Fashion Retail 242

Retail TouchPoints

MARCH 29, 2021

Nike has reportedly closed its accounts with DSW , Urban Outfitters , Shoe Show , Dunham’s Sports , Olympia Sports and Big 5 Sporting Goods as the retailer pulls out of specialty retailers and department stores, according to Forbes and other media outlets. billion , accounting for 35% of gross sales, according to Forbes.

Sporting Goods 319

Sporting Goods Specialty Retailers Department Stores Retail 319

Retail TouchPoints

JANUARY 29, 2021

per person spent in 2020. in 2020 to $10.77 The other top shopping destinations include: Department stores ( 29% ); Discount stores ( 28% ); and A tie between local small businesses and specialty stores ( 17% each). Spending on teachers is down from $14.45

Department Stores 306

Department Stores Small Business Retail Consumer Other 306

Retail TouchPoints

MAY 20, 2022

“Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else. But come 2006, 2007 we really started to see that loyalty go away, and the bigger piece of it was [that] fewer people were going into department stores overall.

Omnichannel 226

Omnichannel Department Stores BigCommerce Fashion 226

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

Fulfillment 248

Fulfillment eCommerce Department Stores Payment Services 248

Retail TouchPoints

OCTOBER 19, 2020

Department store retailer Belk will provide same-day delivery on select merchandise for orders placed before 2 pm, with delivery the following day for orders coming in after that time. The retailer will charge $14.95 on orders under $49 and $9.95 for orders larger than that amount.

Department Stores 277

Department Stores Mobile eCommerce Customer 277

ROI Revolution

OCTOBER 1, 2020

Published March 12, 2020. Last updated October 1, 2020. Our Amazon Prime Day 2020 Prep video series covers everything brands need to know to navigate the “new normal” for Prime Day. Consumers spent nearly $212 billion on ecommerce between April and June 2020 according to new data from the US Department of Commerce.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

RetailDive

MARCH 6, 2023

The department store insists it’s on a “strong financial footing,” but filings show ongoing volatility under its post-bankruptcy ownership.

Department Stores 114

Department Stores Retail 114

ROI Revolution

MARCH 4, 2020

Published March 3, 2020. Macy’s Closes 125 Stores. With over 600 stores across 43 states, Macy’s is weighed down with too many stores populating under performing malls. Over the next three years, they intend to close 125 of their least productive stores and restructure those that remain.

Marketing 88

Marketing Department Stores Social Media Search Marketing 88

ROI Revolution

FEBRUARY 11, 2020

Published February 11, 2020. 2020 and beyond will see Amazon continue to develop this platform, build market share, and attract buyers and sellers. Macy’s Closes 125 Stores. With over 600 stores across 43 states, Macy’s is weighed down with too many stores populating under performing malls.

Department Stores 113

Department Stores B2B Retail Clothing 113

Retail TouchPoints

SEPTEMBER 8, 2023

Just in time for New York Fashion Week, the iconic, now defunct luxury department store Barneys New York has made its return to fashion, albeit not in a way that many of the brand’s devotees would have imagined. Fast fashion retailer Forever 21 has released a limited-edition collection featuring the Barneys brand.

Fashion 267

Fashion Department Stores Other Management 267

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 312

Omnichannel Department Stores Operations Retail 312

RTP blog

MARCH 8, 2019

While a whopping 84% of e-Commerce and pure-play retailers consider themselves to be thriving , only 40% of specialty retailers, 35% of big boxes, 25% of discount stores, and 17% of department stores claim to be. We believe there are basic expectations the majority of shoppers will possess come January 1, 2020.

eCommerce 150

eCommerce Retail Merchant Services Payments 150

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. We are very pleased with our Q1 results, which reflect significant growth in the business compared to both 2020 and 2019,” said Meghan Frank, CFO at lululemon in a statement. million , up 48.1%

Department Stores 254

Department Stores Jewelry Travel eCommerce 254

Retail TouchPoints

NOVEMBER 23, 2020

While resilient retailers continued performing well in Q3 2020, those that were already struggling with the pandemic found little reprieve. In comparison to losses at the department store retailer, the TJX Companies reported a milder 3.2% net sales decline and a 5% decrease in comparable store sales for the quarter.

Omnichannel 193

Omnichannel Department Stores eCommerce Fulfillment 193

Retail TouchPoints

OCTOBER 26, 2021

2020 for $1.75 The purchase followed JCPenney’s bankruptcy filing in May 2020, which included plans to close 242 stores. The nearly 120-year-old department store chain currently operates 670 stores nationwide. billion , with participation from Authentic Brands Group.

eCommerce 182

eCommerce Department Stores Apparel Operations 182

Retail TouchPoints

MAY 10, 2021

JCPenney gave up its Plano, Texas headquarters in late 2020. The retailer also closed 242 stores during its restructuring process last year, which culminated in a sale to Simon Property Group and Brookfield Asset Management. The company had previously laid off 1,000 employees in mid-2020 as the pandemic weighed on its operations.

Operations 209

Operations Department Stores Management Retail 209

ROI Revolution

NOVEMBER 4, 2020

Published March 12, 2020. Last updated November 4, 2020. million social media users in 2020, and that number is expected to grow to 226 million by 2024. In 2020, time spent with social media networks is projected to grow 8.8%. less foot traffic in UK stores the week of October 17th ( Reuters ). There will be 212.1

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

Retail TouchPoints

APRIL 29, 2022

A number of other retailers are opening smaller store concepts as the retail industry searches for new and innovative ways to deliver convenience in an increasingly omnichannel world. Department stores have been playing with shrunken footprints as a way to showcase cycled inventory.

Department Stores 278

Department Stores Toys Omnichannel Gifts 278

ROI Revolution

DECEMBER 3, 2020

Published March 12, 2020. Last updated December 3, 2020. Cyber Monday 2020 was projected to bring more online revenue than ever due to the pandemic. billion on Cyber Monday 2020, making it shatter previous online shopping records. 61% of adults feel safe going to the store for holiday shopping. 12/3 update.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Digital sales fell 6% from 2020 levels as digital penetration fell to 32% of net sales, but online sales were still up 45% compared to Q2 2019. year-over-year and 5.8%

Consumer 314

Consumer Toys Department Stores Fulfillment 314

Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. The tour will end Aug. 13 in Garden City, N.Y.

Travel 297

Travel Department Stores Omnichannel Games 297

ROI Revolution

SEPTEMBER 9, 2020

Published March 12, 2020. Last updated September 9, 2020. Our Amazon Prime Day 2020 Prep video series covers everything brands need to know to navigate the “new normal” for Prime Day. department stores may not survive the pandemic. department stores may not survive the pandemic.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

Retail TouchPoints

AUGUST 10, 2020

According to CoStar data from Q1 2020, before JCPenney’s bankruptcy filing in May and its announcement of the pending closure of 242 stores , the retailer had a presence in 48% of all U.S. The article did not say how many locations were being discussed. malls, taking up 6% of mall square footage.

Department Stores 211

Department Stores Article Shipping Other 211

Retail TouchPoints

APRIL 6, 2022

The mall operator’s current leadership came into power in 2020 after an activist investor campaign against the former management’s plans for a dilutive-rights issue worth $3.8 The company incurred major debt from the transaction, and URW began selling off properties as a result. The activists were advocating for a sale of URW’s U.S.

Payment Services 258

Payment Services Payments Department Stores Operations 258

Retail TouchPoints

AUGUST 12, 2020

In filing for bankruptcy protection, discount department store Stein Mart has raised the possibility of closing “a significant portion, if not all, of its brick-and-mortar stores,” according to a statement. 1, 2020, net sales decreased 3% compared to the previous year, to $1.2 billion , with comp sales dipping 1.4%

eCommerce 230

eCommerce Department Stores Banking Operations 230

Retail TouchPoints

DECEMBER 16, 2020

billion in November 2020, according to data from the Commerce Department. The decline marks the first monthly drop in spending at stores, car dealerships, restaurants and ecommerce since April. Despite the monthly decline, the Commerce Department still noted that November retail sales were up 4.1% retail sales fell 1.1%

Hobbies 148

Hobbies Retail Department Stores Electronics 148

Retail TouchPoints

MARCH 11, 2024

The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected. Gen Z consumers are neither easy to define nor predictable in their shopping habits.

Department Stores 241

Department Stores Consumer B2B Banking 241

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. sales increase for Q1 2020, largely fueled by a 66.1% Costco posted a 7.3% jump in e-Commerce sales.

eCommerce 152

eCommerce Department Stores Retail Apparel 152

Retail TouchPoints

JUNE 25, 2020

Macy’s will reduce its corporate and management headcount by approximately 3,900 people as part of a cost restructuring expected to save approximately $365 million in fiscal 2020 and $630 million on an annualized basis. Macy’s closed all its stores on March 18, 2020 and began gradual reopenings in early May.

Department Stores 168

Department Stores Management Retail Operations 168

Retail TouchPoints

OCTOBER 12, 2021

The store window has always been prime real estate for brand storytelling, but this is especially true during the holiday season. After a holiday season ripe with uncertainty and disruption in 2020, we’re excited to judge this year’s nominations both virtually and in person.

Specialty Retailers 182

Specialty Retailers Department Stores Arts Retail 182

RetailDive

MAY 18, 2022

During a time of challenges in the department store industry, the off-price luxury retailer is making a comeback after its 2020 bankruptcy.

Department Stores 91

Department Stores Retail 91