Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The Burton name is on 66 stores in 10. It’s really a holistic approach,” she said. “We

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Omnichannel eCommerce POS Operations 276

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

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Omnichannel Shipping Costs Department Stores Fulfillment 224

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% For the three months ended Aug.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Omnichannel Payment Services Retail Webinar 218

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success.

Omnichannel 179

Omnichannel Payment Services Specialty Retailers Customer Loyalty 179

Retail TouchPoints

DECEMBER 1, 2020

Best Buy is doubling down on its commitment to ecommerce with a new four-store pilot that will reduce the shoppable area so that these stores can better operate as fulfillment hubs. Another store will put a greater emphasis on in-store pickup by reorienting its warehouse to be adjacent to the curbside and locker areas.

Fulfillment 150

Fulfillment Shipping Omnichannel Operations 150

Retail TouchPoints

SEPTEMBER 11, 2020

With this in mind, there are some key considerations to keep in mind as you begin initiating your Peak 2020 plan. It’s critical that you have a scalable customer service operation in place that can effectively manage the spike in customer inquiries that is sure to come. Store Fulfillment Is A Lifeline. Consider Curbside Pickup.

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eCommerce Operations Fulfillment Customer Loyalty 198

Retail TouchPoints

MAY 17, 2024

This intelligence helps stores deliver operational efficiencies. Agile fulfillment. As the algorithm learns, the predictive capabilities can improve various parts of the fulfillment process, helping reduce the likelihood of the item being sent back. Only then will technology reimagine returns in the omnichannel era.

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Fulfillment Technology Apparel Clothing 266

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 201

Omnichannel Department Stores eCommerce Fulfillment 201

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy?

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

Department Stores 247

Department Stores Omnichannel Supplies Operations 247

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

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Multichannel Omnichannel Fulfillment Presentation 313

Retail TouchPoints

NOVEMBER 4, 2021

Kroger has been bolstering its omnichannel operations in recent months. In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes.

Shipping Costs 264

Shipping Costs Fulfillment Omnichannel Shipping 264

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Victoria’s Secret Chile , operated by Grupo Axo , recently implemented a click-and-collect program that appears to have solved this incremental sales paradox.

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Fulfillment Shipping Costs Omnichannel Operations 210

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 250

Shipping Costs Retail Omnichannel Supplies 250

Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

Management 279

Management eCommerce Omnichannel Operations 279

Retail TouchPoints

MAY 18, 2023

Lisbona attributes a share of her brand’s rapid rise to its early adoption of NetSuite , which laid a “strong foundation” for more analytical business operations and real-time decision-making. “A The company implemented NetSuite ERP to create more efficient processes and establish a more integrated view of operations.

POS 262

POS Channel B2C Social Media 262

Retail TouchPoints

JULY 29, 2021

million for its FY 2020, compared to a loss of more than $200 million the previous year. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation? Profits at Barbie and Hot Wheels firm Mattel were $126.6

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Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

SEPTEMBER 12, 2022

The funding, along with $3 million in convertible debt financing from certain Tuesday Morning leaders including CEO Fred Hand, will help the troubled retailer implement an omnichannel turnaround plan. The deal will give Tuesday Morning access to REV’s fulfillment network, infrastructure, systems and technology and ecommerce capabilities.

eCommerce 246

eCommerce Retail Omnichannel Fulfillment 246

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 224

Supplies Beauty and Health Payment Services Fulfillment 224

Retail TouchPoints

AUGUST 16, 2021

The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London. The first will launch in Seattle’s Capitol Hill neighborhood on Aug.

Omnichannel 290

Omnichannel Fulfillment eCommerce Channel 290

Retail TouchPoints

OCTOBER 14, 2020

2020 has been a year marked by a series of uncertainties. Many companies have seemingly been flying blind the past several months, attempting to weather the fallout from our COVID-19 new normal and pivot their operations in response to our anticipated next normal. decrease in offline sales in 2020 3.

Fulfillment 224

Fulfillment Supplies Omnichannel Operations 224

Retail TouchPoints

OCTOBER 24, 2023

To succeed in the face of this latest set of macroeconomic challenges, leaders in the retail and CPG industries now need to step back and evaluate what’s next for their business operations. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Retail 278

Retail Supplies Operations Technology 278

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

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Improvements Omnichannel Fulfillment eCommerce 229

Retail TouchPoints

AUGUST 17, 2023

The retailer began offering same-day delivery in partnership with DoorDash in December 2020. More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies.

Mobile 242

Mobile Toys Payment Services Omnichannel 242

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues.

Shipping Costs 294

Shipping Costs Gifts Fulfillment Consumer 294

Retail TouchPoints

AUGUST 19, 2020

Retail industry giants Target and Walmart continued to benefit from their status as essential retailers equipped with strong e-Commerce operational capabilities in Q2. 1, 2020, rising from $18.2 However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%.

eCommerce 316

eCommerce Fulfillment Operations Improvements 316

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. Small Businesses Were Big Beneficiaries of Prime Day 2020. planned to spend less.

Small Business Retail 164

Small Business Retail Events eCommerce Definition 164

Retail TouchPoints

JUNE 16, 2020

Successful Omnichannel Retailers Reap E-Commerce Benefits. Retailers lucky enough to benefit from these lower-margin consumable sales should be taking advantage of the situation, even if they’re not going to be able to match Walmart’s logistics and fulfillment capabilities.

eCommerce 175

eCommerce Retail Omnichannel Shopify 175

lateshipment

OCTOBER 16, 2020

With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. Holiday season 2020 from a consumer standpoint. Holiday season 2020 from a retailer’s standpoint. Retail’s new normal. The future present is online.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

NOVEMBER 19, 2020

After the acquisition closes, FreshDirect will retain its brand name, report to a seven-person board and continue to independently operate out of its facility in New York City. The deal gives Ahold Delhaize access to a fulfillment center and additional ecommerce capabilities, including same-day and rush delivery in New York City.

eCommerce 164

eCommerce Omnichannel Customer Loyalty Fulfillment 164

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. In July 2020, Encuentro Moda began working with Nedap by integrating the provider’s !

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 305

Fulfillment Department Stores Shipping Costs eCommerce 305

Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Food and Beverages 230

Food and Beverages Fulfillment eCommerce Subscription 230

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 262

Consumer Supplies Fulfillment Technology 262

Retail TouchPoints

JUNE 11, 2020

Inditex may close 1,000 to 1,200 stores as the retailer puts a greater emphasis on e-Commerce operations. Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders. to further integrate its store platform and provide a full omnichannel experience.

eCommerce 209

eCommerce eCommerce Platforms Omnichannel Fulfillment 209

iVend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail , is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. The post iVend Retail Wins 2020 Tech Cares Award from TrustRadius appeared first on.

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Retail B2B Fulfillment Point of Sale 98